Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teralyn Johnson

Spring

Summary

Motivated and people-loving supervisor with 4+ years of experience leading high-energy teams and delivering top-tier customer service. Known for turning challenges into opportunities, I bring strong leadership, quick problem-solving, and a positive attitude that boosts team morale and drives results. I’ve got a proven track record in calming customer storms, improving time management, and coaching team members to crush goals. Passionate about creating training experiences that actually stick, I align everything I do with company values and the customer experience. I’m all about hard work, good energy, and making every shift better than the last.

Overview

7
7
years of professional experience

Work History

Shift Supervisor / Barista Trainer / Barista

Starbucks
08.2022 - 07.2025
  • Lead shifts and set the tone for team energy and customer experience
  • Trained and coached new baristas, focusing on both skill-building and confidence
  • Handled and resolved customer complaints in a fast-paced environment
  • Balanced inventory, store flow, and team morale to ensure smooth operations

Remote Customer Support Specialist – CLEAR Campaign

ROI Solutions Inc.
09.2021 - 07.2022
  • Responded to customer complaints via email and live chat regarding biometric airport services
  • Balanced multiple chats and responses with accuracy, speed, and professionalism
  • Provided calm, helpful service in emotionally sensitive situations, maintaining customer trust

Customer Service Representative – Internet Support

Alorica
08.2018 - 05.2020
  • Took high-volume calls assisting customers with internet issues and account questions
  • Walked customers through technical troubleshooting, even with limited tech experience
  • Maintained patience and kindness during stressful calls, helping customers feel supported

Education

High School Diploma - undefined

Thurgood Marshall
Houston, TX
01.2016

Skills

  • Customer Relations
  • Team Coaching & Leadership
  • Empathetic Communication & De-escalation
  • Adaptability & Time Management

Timeline

Shift Supervisor / Barista Trainer / Barista

Starbucks
08.2022 - 07.2025

Remote Customer Support Specialist – CLEAR Campaign

ROI Solutions Inc.
09.2021 - 07.2022

Customer Service Representative – Internet Support

Alorica
08.2018 - 05.2020

High School Diploma - undefined

Thurgood Marshall