Dynamic professional with over 20 years in the restaurant industry, excelling at Dragon Distillery. Renowned for exceptional customer service and cash handling skills, I consistently enhance guest experiences while managing high-volume dining. Proven ability to build rapport and prioritize service, ensuring client satisfaction and repeat business.
Hi, I’m
Tera Melby
Middletown,MD
Summary
Overview
13
years of professional experience
Work History
Dragon Distillery
Server
12.2023 - Current
Job overview
- Resolved guest complaints about service
- Counted and documented opening and closing cash amounts daily.
- Prepare and set up tables for work shift
- Alcohol certification
- Serving high volume of tables
- Knowledge of toast system
- Busing tables and closing shift duties
- Bar set up
- Over 20 years in the restaurant industry
Aurelia Salon Spa
Hairstylist
01.2012 - Current
Job overview
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Mixed pigments and used proper techniques to achieve desired color.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Built rapport with clients to understand their style preferences and hair care routines.
- Collaborated with salon team to organize promotional events, driving increased foot traffic.
- Stayed up-to-date with industry trends and techniques through continuous education and workshops.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Maintained clean and organized work station, complying with health and safety standards.
- Answered phone calls and emails to schedule client appointments.
Education
Rockville Beauty AcademyRockville Md
Cosmetology from Cosmetology
University Overview
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Order accuracy
- Supply restocking
- Food safety practices
- Table bussing
- Suggestive selling
- Guest relations management
- Dining area maintenance
- Relationship management
- Allergy awareness
- Order management
- Beverage preparation
- Inventory management
- Tableside etiquette
- Guest seating
- Table setting
- Table setting knowledge
- Food delivery
- Multitasking and organization
Timeline
Server
Dragon Distillery
12.2023 - Current
Hairstylist
Aurelia Salon Spa
01.2012 - Current
Rockville Beauty Academy
Cosmetology from Cosmetology
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