Terance Brown

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

Resolved members and/or providers questions and concerns using computer-based resources to find answers

Guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.

Partner internally to create a seamless experience for our customers and resolve potential issues.

Efficiently managed inbound and outbound calls to ensure all customer needs were met timely.

Provided clients with timeshare debt reduction/elimination money recovery strategies, and credit protection education and counseling services. Strengthened client relationships.

Efficiently handled contract resolutions.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Assisted customers with questions or issues regarding their accounts received via phone and/or correspondence
• Routed customers to appropriate department based on inquiry received
• Investigated daily incoming research and adjustment inquiries and resolves differences
• Answered service requests and inquiries received from various channels and determined accounting entries and makes appropriate disposition
• Ensured that all cases are resolved in compliance with industry regulations and procedures.

• Recorded customer's customer orders via telephone and provided fast efficient service in lobby
• Performed cashier duties such as cash and credit-card transactions using register
• Delivered regularly scheduled route and sells miscellaneous food specialties
• Maintained food-dispensing equipment in sanitary condition and good working order
• Checked all products for accuracy against quality standards and delivered products to customers in a safe, courteous and timely manner.

• Interviewed prospective clients for home improvement and renovation services and answered client's questions
• Planned and organized sales promotion programs and techniques in cooperation with suppliers of household appliances
• Recommended construction features and available decorating options, such as cabinet installations, to aid client in formulating plans
• Assessed clients' financial status to determine eligibility for financing home through contractor.