Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terance Cowick

Napoleon,MO

Summary

Dependable, hardworking professional with extensive experience analyzing data, troubleshooting issues & determining long term goals based on customer needs. Proven achievements include enhancing operational efficiency and driving customer satisfaction through effective problem-solving techniques.

Overview

18
18
years of professional experience

Work History

Field Service Technician

BASF
Southfield, MI
02.2015 - Current
  • Delivered outstanding customer service to meet corporate & customer guidelines & specs.
  • Communicated with upper management to ensure satisfaction, or to relay any issues we are experiencing with our product or their equipment.
  • Calibrated instruments, controls, and equipment to test function and evaluate performance.
  • Provided technical support to customers on site.
  • Collected data on the product's performance.
  • Responded promptly to customer inquiries about the product.
  • Maintained detailed records of customer services provided.
  • Identified potential issues before they became problems for customers.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Resolved customer complaints regarding product performance, and assisted in troubleshooting.

Permits & Licensing Sales Agent

OOIDA
Grain Valley, MO
10.2006 - 02.2015
  • I worked in AS400 to produce and submit work for the company.
  • Contacted new and existing customers to outline the benefits of our services.
  • Developed relationships with customers by providing excellent customer service.
  • Followed up with prospects on a regular basis to ensure satisfaction with services provided.
  • Developed and maintained key relationships with the customer through effective communication and interpersonal skills.
  • Monitored the customer order process and addressed customer inquiries.
  • Placed orders and answered customer questions in person, through email, and over the phone to maximize customer service.
  • Developed key customer relationships to increase sales in the future.
  • Provided knowledge about our services to educate customers.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings based on those needs.
  • Maintained accurate records of all sales activities in the company's system.

Dishwasher/Cook

The Brewery
Lexington, MO
07.2006 - 12.2006
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
  • Grilled and deep fried various foods from meats to potatoes.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.

Education

High School Diploma -

Wellington - Napoleon High School
Wellington, MO
05.2006

Skills

  • Quick learner in hands on environment
  • Troubleshooting issues and quick repair, if needed
  • Initiative drive
  • Friendly & personable with customers & management
  • Reliable & punctual
  • Problem-solving
  • Task prioritization
  • Excellent communication skills

Timeline

Field Service Technician

BASF
02.2015 - Current

Permits & Licensing Sales Agent

OOIDA
10.2006 - 02.2015

Dishwasher/Cook

The Brewery
07.2006 - 12.2006

High School Diploma -

Wellington - Napoleon High School

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Terance Cowick