Terance Mahabir
Hawthorne,CA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly experienced and known for exemplary Customer Service skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Sales Associate
The Broward Design Center
02.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
Concierge Manager
Royal Caribbean & Celebrity Cruises International
10.2014 - 03.2020
- Coached, supported and developed team with goal of continuous growth and skill improvement.
- Tracked and optimized team metrics such as overall production, conversion rates, product types and customer satisfaction.
- Conducted competitive research to understand best practices and potential differentiators.
- Implemented and developed ticketing support and phone systems.
- Scheduled and confirmed restaurant reservations for guests.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Maintained accurate and up-to-date records of guest information.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Facilitated and coordinated transportation services for guests.
Guest Relations Officer
Royal Caribbean & Celebrity Cruises International
12.2009 - 09.2014
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Provided guest assistance and recommendations for tourist attractions.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
Telephone Operator
Royal Caribbean & Celebrity Cruises International
09.2008 - 11.2009
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Operated switchboard and routed incoming calls to appropriate departments.
Room Service Attendant
Royal Caribbean & Celebrity Cruises International
03.2007 - 08.2008
- Delivered food, condiments and silverware to guest rooms to fulfill guest orders.
- Handled guests dry cleaning orders and delivered any packages that arrived for guests.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Answered quests inquiries and questions about hotel's menu.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Prepared special services for guests such as honeymoon and other romantic packages.
Pool Attendant
Royal Caribbean & Celebrity Cruises International
05.2005 - 02.2007
- Moved umbrellas and lounge chairs at request of guests.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Checked side duty list for opening and closing procedures.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Scanned main areas to monitor for any safety risks.
Housekeeping Attendant
Royal Caribbean & Celebrity Cruises International
11.2002 - 04.2005
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
Education
High School Diploma -
El Dorado Senior Comprehensive
Karamath St, El Dorado, Trinidad And Tobago01.1992
Skills
- Cash Register Operation
- Cash Handling Accuracy
- Sales Trends
- Product Promotion
- Excellent People Skills
- Customer Service
- Guest Relations
- Answering Customer Questions
Timeline
Sales Associate
The Broward Design Center
02.2022 - Current
Concierge Manager
Royal Caribbean & Celebrity Cruises International
10.2014 - 03.2020
Guest Relations Officer
Royal Caribbean & Celebrity Cruises International
12.2009 - 09.2014
Telephone Operator
Royal Caribbean & Celebrity Cruises International
09.2008 - 11.2009
Room Service Attendant
Royal Caribbean & Celebrity Cruises International
03.2007 - 08.2008
Pool Attendant
Royal Caribbean & Celebrity Cruises International
05.2005 - 02.2007
Housekeeping Attendant
Royal Caribbean & Celebrity Cruises International
11.2002 - 04.2005
High School Diploma -
El Dorado Senior Comprehensive
Similar Profiles
Silvana Garcia ParedesSilvana Garcia Paredes
Student Nurse at Broward Health Medical CenterStudent Nurse at Broward Health Medical Center
Haendel MartinezHaendel Martinez
Emergency Room Technician at Broward Health Medical CenterEmergency Room Technician at Broward Health Medical Center
Danielle WalkerDanielle Walker
Registered Nurse, Progressive Cardiac/Neuro Unit at Broward Health Medical CenterRegistered Nurse, Progressive Cardiac/Neuro Unit at Broward Health Medical Center
Joshua MeyerJoshua Meyer
Airline Customer Service Agent at Pacific AviationAirline Customer Service Agent at Pacific Aviation
Christian RodriguezChristian Rodriguez
Front Office Agent at Worldwide Flight ServicesFront Office Agent at Worldwide Flight Services