Terani Marrow
Client Service Representative
Ft. Washington,MD
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
Work History
Client Service Representative
MMI
Greenbelt, MD
08.2023 - Current
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
- Maintained and managed customer files and databases.
- Communicated with clients regarding account services, statements, and balances.
- Responded to customer calls and emails to answer questions about products and services.
Sales Representative
Victra
Springfield, VA
05.2023 - Current
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Trained and mentored new sales representatives.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Customer Retention Manager
Valor Intelligence Processing
Dallas, TX
01.2022 - 02.2023
- Developed product demonstrations and presentations for customers.
- Adhered to appropriate legal scripting when required.
- Developed new strategies for customer retention activities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development
Team Lead
KinderCare Learning Centers
Irving , TX
10.2018 - 01.2022
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Trained new team members by relaying information on company procedures and safety requirements.
Lead Teacher
Tutor Time Learning Care Group
Charlotte, NC
09.2016 - 10.2018
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Increased student involvement in program offerings through strategic redesign of program processes and methods.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
Lead Teacher
Childcare Network
Charlotte, NC
08.2015 - 09.2016
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Increased student involvement in program offerings through strategic redesign of program processes and methods.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Worked one-on-one with students and student teachers to increase overall classroom success.
Outbound Sales Representative
Kelly Services/AllState
Charlotte, NC
12.2014 - 08.2015
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Educated customers on product and service benefits, explaining features and answering questions.
- Overcame objections using friendly, persuasive strategies.
- Implemented upselling techniques to increase revenue and move product.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Developed extensive knowledge of products and services to better assist customers.
Executive Assistant
Young Women's Christion Home
Washington, DC
07.2009 - 12.2014
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Facilitated training and onboarding for incoming office staff.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Handled confidential and sensitive information with discretion and tact.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
Education
Bachelor of Arts - Political Science
Elizabeth City State University
Elizabeth City, NC 08.2005 - 12.2013
Skills
Service recommendations
Timeline
Client Service Representative
MMI
08.2023 - Current
Sales Representative
Victra
05.2023 - Current
Customer Retention Manager
Valor Intelligence Processing
01.2022 - 02.2023
Team Lead
KinderCare Learning Centers
10.2018 - 01.2022
Lead Teacher
Tutor Time Learning Care Group
09.2016 - 10.2018
Lead Teacher
Childcare Network
08.2015 - 09.2016
Outbound Sales Representative
Kelly Services/AllState
12.2014 - 08.2015
Executive Assistant
Young Women's Christion Home
07.2009 - 12.2014
Bachelor of Arts - Political Science
Elizabeth City State University
08.2005 - 12.2013
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