Terani Marrow
Client Service Representative
Ft. Washington,MD
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
Work History
Client Service Representative
MMI
Greenbelt, MD
08.2023 - Current
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
- Maintained and managed customer files and databases.
- Communicated with clients regarding account services, statements, and balances.
- Responded to customer calls and emails to answer questions about products and services.
Sales Representative
Victra
Springfield, VA
05.2023 - Current
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Trained and mentored new sales representatives.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Customer Retention Manager
Valor Intelligence Processing
Dallas, TX
01.2022 - 02.2023
- Developed product demonstrations and presentations for customers.
- Adhered to appropriate legal scripting when required.
- Developed new strategies for customer retention activities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development
Team Lead
KinderCare Learning Centers
Irving , TX
10.2018 - 01.2022
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Trained new team members by relaying information on company procedures and safety requirements.
Lead Teacher
Tutor Time Learning Care Group
Charlotte, NC
09.2016 - 10.2018
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Increased student involvement in program offerings through strategic redesign of program processes and methods.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
Lead Teacher
Childcare Network
Charlotte, NC
08.2015 - 09.2016
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Increased student involvement in program offerings through strategic redesign of program processes and methods.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Worked one-on-one with students and student teachers to increase overall classroom success.
Outbound Sales Representative
Kelly Services/AllState
Charlotte, NC
12.2014 - 08.2015
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Educated customers on product and service benefits, explaining features and answering questions.
- Overcame objections using friendly, persuasive strategies.
- Implemented upselling techniques to increase revenue and move product.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Developed extensive knowledge of products and services to better assist customers.
Executive Assistant
Young Women's Christion Home
Washington, DC
07.2009 - 12.2014
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Facilitated training and onboarding for incoming office staff.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Handled confidential and sensitive information with discretion and tact.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
Education
Bachelor of Arts - Political Science
Elizabeth City State University
Elizabeth City, NC 08.2005 - 12.2013
Skills
Service recommendations
Database Management
Account management
Sales expertise
Recordkeeping strengths
POS systems expert
Staff education and training
Report preparation
Multi-line phone talent
Complaint resolution
Service standard compliance
Professional telephone demeanor
Training development aptitude
Money handling abilities
Shipping procedures understanding
Retail materials management
Key holder experience
Timeline
Client Service Representative
MMI
08.2023 - Current
Sales Representative
Victra
05.2023 - Current
Customer Retention Manager
Valor Intelligence Processing
01.2022 - 02.2023
Team Lead
KinderCare Learning Centers
10.2018 - 01.2022
Lead Teacher
Tutor Time Learning Care Group
09.2016 - 10.2018
Lead Teacher
Childcare Network
08.2015 - 09.2016
Outbound Sales Representative
Kelly Services/AllState
12.2014 - 08.2015
Executive Assistant
Young Women's Christion Home
07.2009 - 12.2014
Bachelor of Arts - Political Science
Elizabeth City State University
08.2005 - 12.2013