Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Receptionist

Terasa Jacobs

Cypress,TX

Summary

Take-charge small business owner delivering support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Highly skilled public speaker who is comfortable speaking in any environment. Recognized for exemplary customer service.

Overview

25
25
years of professional experience

Work History

Owner

Whimsy Weddings and Events
Houston, TX
11.2012 - Current
  • Managed daily operations of business, including hiring and training staff.
  • Identified new opportunities for growth, expansion, and diversification.
  • Oversaw budgeting and financial management.
  • Maintained relationships with existing clients by providing superior customer service.
  • Collaborated with other owners on joint ventures and shared resources.
  • Developed and implemented successful sales strategies to meet business goals.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Organized and coordinated wedding ceremonies, receptions, and rehearsal dinners.
  • Developed detailed timelines for each wedding event to ensure tasks were completed on schedule.
  • Drafted contracts with vendors to secure services and negotiate pricing.
  • Oversaw set-up of reception sites prior to events to make sure everything was ready.
  • Monitored budgets throughout planning process to ensure costs stayed within limits.
  • Provided support during actual weddings by troubleshooting any issues that arose.
  • Resolved day-of issues with creative problem-solving to seamlessly execute events.
  • Liaised with vendors, negotiated contracts, coordinated payments and supervised event activities.

Regional Property Manager

Dinerstein Company
Houston, TX
02.2008 - 03.2012
  • Conducted market research to evaluate current rental rates and identify potential opportunities for increased revenue.
  • Developed strategies to improve occupancy levels in assigned properties.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Met with committees to discuss and resolve legal and environmental issues.
  • Liaised between construction manager and tenant during build-out phase of tenant suite.
  • Prepared detailed budgets and financial reports for properties.
  • Assisted owners with analyzing complex real estate documents and loan agreements.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Met with clients to negotiate management and service contracts.
  • Investigated complaints, disturbances and violations to address and resolve issues.
  • Followed state regulations to determine and certify eligibility of prospective tenants.
  • Conducted periodic inspection of vacant apartments for market-ready condition.
  • Recruited, coached and guided top talent for on-site staff managerial positions.
  • Formulated community's annual operating budget to achieve community's financial, operating and resident services goals.
  • Assisted with training new employees on proper procedures for handling tenant issues or complaints.
  • Analyzed performance data from various sources to develop strategies for improving services provided by the company.

Regional Property Manager

Archstone-Smith
Arlington, VA
05.2004 - 01.2008
  • Conducted market research to evaluate current rental rates and identify potential opportunities for increased revenue.
  • Developed strategies to improve occupancy levels in assigned properties.
  • Conducted regular inspections of properties to ensure safety standards were met.
  • Ensured that all legal requirements pertaining to property management were up-to-date and followed.
  • Prepared monthly financial reports detailing income, expenses, cash flow.
  • Attended trade shows and industry events to promote properties within the region.
  • Established relationships with vendors who could provide goods and services at competitive prices.
  • Implemented policies, procedures designed to protect the interests of owners, investors while maintaining good relationships with tenants.
  • Organized special events such as open houses or informational seminars for potential renters.
  • Recruited, coached and guided top talent for on-site staff managerial positions.
  • Conducted periodic inspection of vacant apartments for market-ready condition.
  • Investigated complaints, disturbances and violations to address and resolve issues.
  • Prepared detailed budgets and financial reports for properties.
  • Liaised between construction manager and tenant during build-out phase of tenant suite.
  • Met with committees to discuss and resolve legal and environmental issues.

Property Manager

General Investiment and Development (GID)
Raleigh, NC
02.2003 - 05.2004
  • Developed and implemented effective leasing strategies to maximize occupancy rates.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Compiled and conveyed operational and financial data to regional manager.
  • Cultivated rapport with clients to meet expectations for high-end event space rentals.
  • Prepared detailed budgets and financial reports.
  • Collected rent from tenants to pay maintenance and repair costs and other expenses.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Managed day-to-day activities involving tenants, subcontractors and property management.

Property Manager

Oakwood Property Management
Falls Church, VA
08.1999 - 01.2003
  • Managed daily operations of business, including hiring and training staff.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Delivered products to customer locations on time.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Set pricing structures according to market analytics and emerging trends.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Interviewed, trained and supervised employees.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Developed and implemented effective leasing strategies to maximize occupancy rates.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Negotiated leases, rental agreements, and other contractual documents related to property management activities.
  • Managed all maintenance requests from tenants in a timely manner.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Monitored market trends to ensure competitive pricing structures for units under management.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
  • Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.

Education

Some College (No Degree) - Communications

Trevecca Nazarene University
Nashville, TN

Skills

  • Business Management
  • Design Coordination
  • Talent Development
  • Project Management
  • Verbal and Written Communication
  • Staff Hiring
  • Customer Relations
  • Budget Development
  • Relationship Building

Affiliations

  • President of Graceway Nazarene Church's Mission Council 2021-Present
  • Graceway Nazarene Church volunteer coordinator and community liaison for various local organizations
  • Member of Toastmaster's International Speakers Association
  • Guest speaker for local high schools

Accomplishments

  • Written and conducted company training
  • Award winning public speaker

Timeline

Owner

Whimsy Weddings and Events
11.2012 - Current

Regional Property Manager

Dinerstein Company
02.2008 - 03.2012

Regional Property Manager

Archstone-Smith
05.2004 - 01.2008

Property Manager

General Investiment and Development (GID)
02.2003 - 05.2004

Property Manager

Oakwood Property Management
08.1999 - 01.2003

Some College (No Degree) - Communications

Trevecca Nazarene University
Terasa Jacobs