Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Terasa Wilburn Blount

Baton Rouge,LA

Summary

Dynamic leader with a proven track record in catering management and client relationship management, honed at Morrison Healthcare Food Services Compass Group. Excelled in driving revenue growth and enhancing customer satisfaction through innovative menu development and rigorous quality control. Skilled in team building and inventory management, achieving significant improvements in service delivery and operational efficiency.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Case Manager

Complete Personal Care
Denham Springs, LA
07.2022 - 08.2024
  • Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
  • Provided hands-on and proactive leadership to community services staff.
  • Directed activities of professional and technical staff members and volunteers.
  • Conducted initial assessments to determine client eligibility for programs and services.
  • Coordinated comprehensive care plans for clients to meet their individual needs.
  • Developed individualized care plans with input from clients and their families.

Morrison Healthcare Food Services Compass Group
Baton Rouge, LA
02.2016 - 07.2022
  • Seasoned retail manager bringing a demonstrated background of accomplishments in retail store management. Leadership and excellent organizational, problem-solving, and decision-making abilities are focused on cost-effective, profitable business operations.
  • Detailed retail café manager striving to maintain a high standard of customer service and morale. Expertise in scheduling, marketing in-store promotions, and merchandising.
  • Talented at resolving personnel conflicts and addressing customer issues. Results-driven sales manager bringing 15+ years of experience in product development, promotion, and merchandising.
  • Skilled in developing lasting client rapport based on knowledge, support, and consistent service. Proficient in developing and applying advanced marketing, prospecting, and merchandising strategies.
  • Hardworking and reliable catering with a strong ability in catering and sales. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
  • Strategic retail manager skilled in developing marketing initiatives and sales strategies to drive revenue. Researches, identifies, and targets new business opportunities, securing long-term contracts with companies and individual clients.
  • Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, vendor negotiation, and contract management, recognized for exemplary customer service and team collaboration.

Catering Manager

Anna's Catering Sales Manager
Slidell, LA
02.2012 - 02.2015
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Developed strategies to maximize customer satisfaction and increase sales in catering services.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Resolved customer complaints quickly and efficiently.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Implemented rigorous quality control procedures to maintain high standards in food preparation and presentation.

Education

Billing and Coding - Medical Billing And Coding

Fortis College
Baton Rouge, LA
07-2013

Bachelor of Science -

Troy State
Torrejon Air Force Base Spain
05-1993

Bachelor of Science -

Southern University And A&M College
Baton Rouge, LA

Skills

  • Utilization review
  • Patient support
  • Individualized counseling
  • Client relationship management
  • Performance tracking
  • Client advocacy
  • Schedule control
  • Catering consultation
  • Attendance oversight
  • Menu development
  • Food safety
  • Order documentation
  • Staff supervision
  • Menu supervision
  • Team Building
  • Inventory management
  • Account growth
  • Revenue growth
  • Catering management
  • Menu pricing
  • Food and beverage costing
  • Service promotion
  • Catering sales orders
  • Sales tracking
  • Human Resources Oversight

Certification

  • Morrison HealthCare Retail Certification 2021
  • Manager Servsafe

Accomplishments

  • Morrison HealthCare Account of The Year
  • Morrison HealthCare Safety Account of The Year

Timeline

Case Manager

Complete Personal Care
07.2022 - 08.2024

Morrison Healthcare Food Services Compass Group
02.2016 - 07.2022

Catering Manager

Anna's Catering Sales Manager
02.2012 - 02.2015

Billing and Coding - Medical Billing And Coding

Fortis College

Bachelor of Science -

Troy State

Bachelor of Science -

Southern University And A&M College

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Terasa Wilburn Blount