Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Terayah Goolsby

Raleigh,NC

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team-building, and customer service skills. Possess specialized skills in strategic planning, team leadership, and operational improvement. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

General Manager

Dunkin
Apex, NC
07.2023 - Current
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize satisfaction.
  • Prepared reports summarizing the business progress toward established objectives.

Front of House Manager

Carolina Ale House- LM Hospitality
Brier Creek , NC
03.2023 - 07.2023
  • Conducted regular inventory checks of stock levels to maintain adequate supply levels.
  • Conducted regular staff meetings to communicate updates and gather team input.
  • Managed day-to-day operations, focusing on quality and meeting customer expectations. Maintained confidentiality through the stringent handling of charts and data.

Youth Counselor/Case Manager

Eckerd Connects
Manson, NC
06.2021 - 03.2023
  • Conducted assessments to identify the mental health needs of youth.
  • Participated in multidisciplinary team meetings to discuss best practices for clients' treatments.
  • Maintained accurate records of client information, including progress notes and case files.
  • Developed individualized treatment plans based on assessment results.
  • Monitored progress of clients towards goals established in treatment plans.

Education

Master of Arts - Social Work

Capella University
Minneapolis, MN
05-2026

Master of Science - Criminal Justice

Southern New Hampshire University
UNITED STATES, Manchester, NH
10.2021

Certificate - Paralegal

Purdue Global University
West Lafayette, IN
05.2019

Bachelor of Science - Homeland Security

Campbell University
Buies Creek, NC
05.2018

Bachelor of Arts - Criminal Justice

Campbell University
Buies Creek, NC
05-2018

Skills

  • Adolescent Development
  • Issue and conflict resolution
  • Data management
  • Workforce Management
  • Case management
  • Crisis intervention
  • Regulatory compliance
  • Effective communication
  • Team collaboration

Certification

Paralegal Certification

CPR Certified

References

References available upon request.

Timeline

General Manager

Dunkin
07.2023 - Current

Front of House Manager

Carolina Ale House- LM Hospitality
03.2023 - 07.2023

Youth Counselor/Case Manager

Eckerd Connects
06.2021 - 03.2023

Master of Arts - Social Work

Capella University

Master of Science - Criminal Justice

Southern New Hampshire University

Certificate - Paralegal

Purdue Global University

Bachelor of Science - Homeland Security

Campbell University

Bachelor of Arts - Criminal Justice

Campbell University

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