TERCIA COLLARD
Winter Garden,FL
Summary
Results-oriented professional with extensive experience in managing surgical services. Skilled in optimizing patient flow, improving room turnover, and ensuring compliance with accreditation standards. Ready to leverage expertise in developing new service lines to enhance patient outcomes.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Administrator
Orlando Orthopaedic Outpatient Surgery Center
02.2023 - Current
- All Clinical and Business operations of this for-profit physician owned 6 Operating room/1 Procedure room Orthopaedic and pain management specialized surgery center.
- Plan, organize and direct the essential administrative functions of the facility.
- Coordinate and direct patient care according to regulations and accepted accreditation standards.
- Responsible for managing all aspects of the environment of care.
- Coordinate activities to accomplish goals of the Quality Management and Infection Prevention Programs.
- Work with Medical staff to coordinate functions of the business and patient care services.
- Build and implement electronic health record system. (SIS complete)
- Assure ASC meets all regulatory standards for accreditation and compliance including CMS, AHCA, OSHA, and AAAHC.
Director of Surgical Services
Orlando Health- Health Central Hospital and Ambulatory Surgery Center
08.2019 - 02.2023
- Involved in the Design, Development and Successful Opening of the Surgical Services Department of Newly opened Horizon West Hospital including working with Project Managers/Builders, Equipment planners, hiring and training of perioperative team, assuring AHCA compliance for initial licensure, developing and implementing policies and staff competency.
- Building Multi-Specialty Service Lines.
- Oversight of Implementation of new system wide Electronic Medical Record- Epic for Surgical Services.
- Assuring team members, surgeons and anesthesia teams were registered, and attended training, served as super user throughout launch and continue to work to improve Order sets and processes for surgical services.
- Assess Surgical Services Operational Data to determine trends to drive performance improvement initiatives to meet strategic quality, financial and patient experience, and human resource management goals.
- Build a High-Performance Culture, focused on growing and inspiring the team toward high levels of engagement and excellence.
- Professional Development of the team.
- Collaborate with the Medical Directors and Physicians to develop and enhance objectives for growth of the departments, implementing service line strategic plans in alliance with hospital system goals.
- Manage the Financial Operations of the Surgical Services Departments including preparing annual Capitol, Operational and FTE budgets and monitoring Daily Operations to meet operational financial goals.
- Monitor processes to reduce waste to meet financial strategic goals.
Nurse Supervisor of Surgery
Orlando Health Central
01.2014 - 07.2019
- Manage day-to-day operations of surgical services and preadmission testing department including all hiring, performance evaluations and performance improvement initiatives.
- Hands on involvement in performance improvement including on time starts, room turnover and close to cut times resulting in improved department overall flow.
- Daily staff scheduling and assignments and coaching.
- Communication and Collaboration with Surgeons and Anesthesia.
- Started Surgical SAFE Team that includes members of Preop, OR, PACU, and Endoscopy that performs audits and process improvement plans focused on employee and patient safety.
- Surgical Services recognized with the highest employee engagement and safety scores in our hospital system.
- Sustained top 10% in patient satisfaction scores and hospital recognized as Top 10% by Joint Commission.
- Participate in the Joint Commission sustainability team, Corporate Safe surgery collaborative and The Total Joint Center of Excellence Multidisciplinary committee.
- Helped achieve Centers of Excellence in Total Hips and Knees, Spine surgery and Bariatric Surgery during my tenure as surgery manager, as well as starting the Robotic General Surgery program.
- Since 2018, over 2500 Robotic Surgical procedures have been performed.
Head and Neck Care Coordinator
Celebration Health
Celebration, FL
12.2012 - 01.2014
- Nurse Navigator for patients with Oral and Airway cancers, endocrine disorders and sleep apnea.
- Point of contact for this specialized service line at Celebration, responsible for assisting the patient through the entire care continuum from first visit until adjuvant therapy is completed.
- Involved with process improvement initiatives, nurse training, in the care of the head and neck airway patients, patient education and teaching.
- Work to provide the patient with a positive experience evidenced by HCAHP scores in the 99%.
- Data Collection and tracking for clinical outcomes compared to National Benchmarks.
Nurse Manager of Surgical Services
Celebration Health
Celebration, FL
10.2011 - 01.2013
- Managed day-to-day operations of the surgical services department, materials management and sterile processing including all hiring, performance evaluations and performance improvement initiatives.
- Heavily involved with surgical materials management inventory control and reduction of waste.
- Helped implement Lean OR principles in surgical service management including Kanban inventory control to reduce inventory while making sure that supplies were available for surgical cases.
- Assisted department in reducing waste by inventory consolidation and accurate preference cards identifying items to open and items to HOLD.
- Hands on involvement in performance improvement including on time starts, room turnover and close to cut times resulting in improved department overall flow.
- Oversaw initiation of new Head & Neck Cancer specialty service including building of preference cards, all instrument tray purchase and assembly and purchase of capital equipment.
- Hired members to build team.
- Daily staff scheduling and assignments and coaching.
- Communication and Collaboration with Surgeons and Anesthesia.
- Rounded on patients and families as part of department initiative to improve patient satisfaction, as well as monthly employee rounding.
- Circulated in rooms as needed to cover lunches and call shifts as needed.
- Proficient in circulating in multiple specialties; Proficient as second scrub in multiple specialties as assist at field.
- Reduction in waste by improved inventory control reflected in annual budget.
- 93% on time 0730 starts, and average room turnovers times of 23 minutes.
- 100% SCIP monthly scores and improvement in patient satisfaction scores.
- Provided safe, supportive and strong communication with staff, physicians and patients resulting in increased satisfaction, volume growth and employee retention.
Supervisor – Fracture Care Trauma Surgery Team
Florida Hospital
Orlando, FL
01.2004 - 03.2011
- Began as Circulating OR Nurse and became part of newly created Orthopaedic Institute Fracture Care Center composed initially of Dr. Dean Cole, surgical technicians, traveling nurses and myself.
- Rapidly promoted to Clinical Coordinator; became Assistant Nurse Manager and handled Clinical Nurse Manager duties simultaneously before transitioning to Supervisor.
- Oversaw day-to-day operations and 30 personnel in high-volume environments (3,600 orthopedic surgeries in 2010) with 3 physicians and 3 operating rooms.
- Surgeries consisted of orthopedic trauma, total joints, arthroscopic procedures, and limb salvage and deformity corrections.
- Interviewed, hired, trained, scheduled, supervised and evaluated staff (RNs, surgical technicians and assistants, X-ray technicians).
- Supervised quality and continuity of patient care; hands-on patient involvement (i.e. all duties of circulating nurse including patient positioning, prepping, second scrubbing as assist at field, post-ops).
- Performed surgical case planning with the doctor, read X-rays and gathered all necessary supplies, instrumentation and hardware; coordinated with the doctor's office for production scheduling.
- Handled booking of surgeries and tracking/monitoring labor costs and budgets.
- Set-up new operating room suites entailed organization, labeling, and placement.
- Liaison between physicians, PAs, medical sales representatives, staff, internal customers and management.
- Involved with process improvement and assisted in start-up of Infection Control/Technique Team.
- Wrote job descriptions and physician preference cards.
- Integral role in building and managing a highly successful team, which produced 40% of surgical volume at this Florida Hospital location.
- Ensured efficient patient care and case flow; customer satisfaction; cost containment; and compliance with regulations and standards (i.e. TJC, OSHA, AORN).
- Provided a safe, positive, supportive environment for patients and staff, which resulted in customer satisfaction and retention of personnel.
- Significantly increased Gallup scores.
Circulating OR Nurse
Orlando Regional Medical Center
Orlando, FL
01.1998 - 01.2002
- Responsibilities at this Level I Trauma Center entailed working as circulating nurse in all specialties (i.e. vascular, plastics, general, thoracic, neurology, trauma) with a special emphasis in orthopedics and neurosurgery.
- Strong patient advocate and preceptor.
Circulating OR Nurse and RN
Orlando Center for Outpatient Surgery & Dr. Tom Winters
Orlando, FL
01.1994 - 01.1998
- Circulating OR Nurse responsibilities at Orlando Center for Outpatient Surgery in various areas (orthopedics, podiatry, general, and plastics) while simultaneously working for Dr. Tom Winters, an Orthopedic Surgeon at Matthews Clinic and later at his own practice.
- Sole RN for Dr. Winters in his busy practice (100 patients per day) with responsibility for scheduling surgeries and patient visits, triage nursing, injections, research study involvement, prescriptions, etc.
Education
Master of Nursing - Leadership and Management
Western Governors University
Online04-2018
Bachelor of Science - Nursing
Western Governors University
On Line04-2017
Associate of Science - Registered Nurse
Valencia Community College
Orlando, FL.08-1992
Boone High School graduate -
Boone High School
Orlando05-1989
Skills
- Patient care and advocacy
- Team leadership
- Staff training and development
- Relationship building
- Patient flow management
- Room turnover optimization
- Collaboration with multidisciplinary teams
- Time management strategies
- Surgical service line development
- Infection control practices
- Budget management
- Cost containment strategies
- Inventory management
- Ortho trauma surgery development
- Robotic program implementation
- Process improvement methodologies
- Regulatory compliance knowledge
References
Available upon Request
Credentials
- MSN
- RN
- CNOR
Licenses Certifications Awards
- RN License – State of Florida & (Compact State license)
- Competency & Credentialing Institute Certificate of Mastery in Surgical Services Management and CNOR certification
- ACLS and BLS Certification
- Orlando Health Nursing Excellence Award- 2018
Certification
- Certified Surgical Services Manager- CSSM
- BLS
- ACLS
Timeline
Administrator
Orlando Orthopaedic Outpatient Surgery Center
02.2023 - Current
Director of Surgical Services
Orlando Health- Health Central Hospital and Ambulatory Surgery Center
08.2019 - 02.2023
Nurse Supervisor of Surgery
Orlando Health Central
01.2014 - 07.2019
Head and Neck Care Coordinator
Celebration Health
12.2012 - 01.2014
Nurse Manager of Surgical Services
Celebration Health
10.2011 - 01.2013
Supervisor – Fracture Care Trauma Surgery Team
Florida Hospital
01.2004 - 03.2011
Circulating OR Nurse
Orlando Regional Medical Center
01.1998 - 01.2002
Circulating OR Nurse and RN
Orlando Center for Outpatient Surgery & Dr. Tom Winters
01.1994 - 01.1998
Master of Nursing - Leadership and Management
Western Governors University
Bachelor of Science - Nursing
Western Governors University
Associate of Science - Registered Nurse
Valencia Community College
Boone High School graduate -
Boone High School
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