Tere Pino
Orlando,USA
Summary
Proficient in administrative functions, including scheduling, staff training, and human resource support. Skilled in record keeping and inventory management, with experience in creating work orders and quotes. Strong computer skills in Microsoft Excel, Access, Word, PowerPoint, and QuickBooks, with a typing speed of 40 wpm. Bilingual in Spanish, with capabilities in document translation and effective communication across diverse groups.
Overview
10
10
years of professional experience
Work History
Program Support Manager
Loyal Source Government Services, LLC
03.2021 - Current
- Enhanced program efficiency by streamlining processes and implementing new software tools.
- Managed budgets effectively while adhering to strict financial guidelines set forth by corporate policies.
- Coordinated training programs for staff, enhancing their skills and contributing to overall organizational growth.
- Served as a liaison between various departments involved in a given project including IT personnel developers designers marketing representatives.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Communicated clearly with program staff and participants through written and digital correspondence.
- Efficiently managed multiple competing priorities under tight deadlines by utilizing strong organizational skills and attention to detail.
- Assisted in gathering of program data to compose thorough monthly reports.
Property Assistant Manager
Blueroc Premier
06.2018 - 01.2021
- DUTIES AND RESPONSIBILITIES: Respond to leads to find prospective tenants. Advertising available properties and conducting property tours as part of marketing activities and visiting local businesses with business cards and flyers. Walk property and inform maintenance staff of issues. Completing applications and verifying employment information and rental history. Make sure all documents and apartments are ready for move-ins. Train leasing agents in effective closing techniques. Ensure that all community areas, including the club house and leasing office, are in perfect condition every morning. Process service requests/work orders from tenants and ensure prompt response to inquiries. Answer incoming telephone calls and emails. Create a monthly event calendar, coordinate and conduct events. Accepting rent payments, security deposits and any applicable fees.
Assistant Manager
IPG Vacation Rentals
09.2015 - 06.2018
- DUTIES AND RESPONSIBILITIES: Assist customers with the planning and booking aspect of their vacation or stay. Support customers in person, on the phone, online (Live Chat) or a combination of these. Distribute incoming mail; operate scanners, facsimile machines and photocopiers. Create documents, spreadsheets and presentations; complete expense reports and other accounting forms. Review arrival reports daily. Responsible for training staff, implementation of policies and procedures. Ensure special handling of repeat guests and VIP guests. Review room blocking for Long Stay, suites and special group requests. Supervising reservations staff. Maintain cordial relations with both clients and employees. Responsible for work schedule. Responsible for maintaining a neat and orderly position. Work with property managers and franchisees to keep a good inventory and availability on all properties.
Education
High school diploma - High school
Marathon Independent School Dist
Marathon, FL01.1989
Skills
- Assistant Manager Experience
- Legal Drafting
- Microsoft Outlook
- Property Management
- Fair Housing Regulations
- Legal Research
- Yardi
- Negotiation
- Property Leasing
- Accounts Payable
- Administrative Experience
- Personal Assistant Experience
- Presentation Skills
- Live Chat
- Event Planning
- Accounting
- Sales, Customer Service, Phone, Chat, social media (10 years)
- Proofreading
- Calendar management
- Office manager experience
- Human resources
- Interpretation
- Translation
- Paralegal
- Accounts receivable
- QuickBooks
- Microsoft Outlook Calendar
- Payroll
- Writing skills
- Marketing
- Phone etiquette
- Account reconciliation
- Market analysis
- General ledger reconciliation
- General ledger accounting
- Pricing
- Sales management
- Customer service
- Computer literacy
- Computer skills
- Customer service expertise
- Staff training and development
- Innovation and creativity
- Performance tracking
- Microsoft outlook, word, and Excel
- Problem-solving
- Excellent time management skills
- Policy enforcement
- Project management
- Customer retention
Languages
English and Spanish - Fluent
Assessments
- Verbal communication — Proficient October 2020 Speaking clearly, correctly, and concisely Full results: Proficient
- Logic & critical thinking — Proficient May 2019 Using logic to solve problems. Full results: Proficient
- Customer focus & orientation — Expert June 2021 Responding to customer situations with sensitivity Full results: Expert
- Real estate — Proficient November 2020 Matching listings with specifications Full results: Proficient
- Work style: Reliability — Highly Proficient November 2020 Tendency to be dependable and come to work Full results: Highly Proficient
- Sales skills — Proficient February 2021 Influencing and negotiating with customers Full results: Proficient
- Front desk manager (hotel) — Proficient November 2019 Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Proficient
- Administrative support professional fit — Highly Proficient July 2020 Measures the traits that are important for successful administrative support professionals. Full results: Highly Proficient
- Customer service fit — Highly Proficient June 2021 Measures the traits that are important for success for customer service roles Full results: Highly Proficient
- Data entry: Accuracy — Highly Proficient June 2020 Entering data quickly and accurately Full results: Highly Proficient
- Work style: Conscientiousness — Highly Proficient March 2021 Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
- Management & leadership skills: Impact & influence — Completed November 2020 Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Program Support Manager
Loyal Source Government Services, LLC
03.2021 - Current
Property Assistant Manager
Blueroc Premier
06.2018 - 01.2021
Assistant Manager
IPG Vacation Rentals
09.2015 - 06.2018
High school diploma - High school
Marathon Independent School Dist
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