Summary
Overview
Work History
Education
Skills
Languages
Timeline
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TERE TEJADA

Dallas

Summary

Dynamic personal banker with proven expertise at First Convenience Bank, excelling in relationship building and customer satisfaction. Adept at cross-selling banking products and processing transactions with precision. Recognized for enhancing client loyalty through tailored financial advice and exceptional service, while maintaining compliance with banking regulations.

Overview

9
9
years of professional experience

Work History

Personal Banker Teller

First Convenience Bank
03.2024 - Current
  • Assisted clients with account inquiries and banking services.
  • Processed customer transactions efficiently and accurately.
  • Educated customers on product offerings and banking policies.
  • Maintained up-to-date knowledge of banking regulations and compliance standards.
  • Adapted quickly to new systems and procedures for improved efficiency.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Processed deposits, withdrawals and ACH transfers accurately.
  • Followed up with customers to gather feedback and provide additional assistance.
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on use of banking website and mobile apps.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Increased customer satisfaction through friendly interactions and resolving issues promptly.

Sales Associate

Metro by T-Mobile
05.2018 - 12.2024
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Managed inventory levels to ensure product availability and minimize stockouts.
  • Processed transactions efficiently using point-of-sale systems to maintain accuracy.
  • Resolved customer inquiries and complaints promptly, fostering positive relationships.
  • Maintained cleanliness and organization of sales floor to create inviting atmosphere.
  • Participated in training sessions, quickly adapting to new products and procedures.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Collaborated with team members to achieve monthly sales targets.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Food Service Worker

Nancys Fruteria
02.2017 - 03.2018
  • Prepared and served food according to safety and hygiene standards.
  • Operated kitchen equipment efficiently, ensuring proper maintenance and sanitation.
  • Assisted in inventory management, tracking stock levels and ordering supplies as needed.
  • Collaborated with team members to streamline food production processes, enhancing service speed.
  • Monitored food quality and presentation, ensuring compliance with established guidelines.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Learned other teammates' work tasks to train as backup.
  • Enhanced customer loyalty, remembering regulars' names and orders.
  • Reduced food preparation times by organizing workstations effectively.
  • Cleaned and organized kitchen, dining and service areas.
  • Monitored food quality and freshness throughout day.

Education

High School Diploma -

Skyline Highschool
Dallas, TX

Skills

  • Relationship building
  • Branch operations
  • Customer service
  • Customer satisfaction
  • Positive attitude
  • Cash handling
  • Banking policies and procedures
  • Banking
  • Account maintenance
  • Loan processing
  • Cross-selling products
  • Teller support
  • Professional appearance
  • Cash vault audit
  • Decision-making
  • Multitasking Abilities
  • Teamwork and collaboration
  • Reliability
  • Self motivation
  • Sales experience

Languages

Spanish
Full Professional

Timeline

Personal Banker Teller

First Convenience Bank
03.2024 - Current

Sales Associate

Metro by T-Mobile
05.2018 - 12.2024

Food Service Worker

Nancys Fruteria
02.2017 - 03.2018

High School Diploma -

Skyline Highschool

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