Hi, I’m
TEREA PYFROM
Operations
Miramar,USA
Summary
Decisive and results-oriented professional in Service Delivery, Procurement, Operations, and Supply Chain Management with over 20 years of experience driving cost efficiency and operational excellence across global platforms. Expertise in industry-leading supply chain management, sourcing, and supplier relationship management strategies consistently exceeds expectations. Proven ability to provide incisive, hands-on leadership that drives change and achieves ambitious goals while developing and guiding culturally diverse, cross-functional teams. Recognized for optimizing processes, fostering collaboration, and delivering measurable results through strong data analysis, problem-solving, and stakeholder communication skills.
Overview
19
years of professional experience
Work History
Liberty Caribbean
Senior Business Operations Manager
10.2025 - Current
Job overview
- Led cross-functional teams to streamline operational processes and enhance service delivery.
- Developed strategic initiatives to optimize resource allocation and improve overall efficiency.
- Mentored junior staff on best practices in business operations and project management methodologies.
- Analyzed operational data to identify trends, driving informed decision-making for process improvements.
- Spearheaded change management initiatives that enhanced workflow efficiencies across multiple departments.
Liberty Caribbean
Senior Manager Service Delivery Technology
10.2024 - 10.2025
Job overview
- Pivotal in the successful reduction of the MTTR and MTTI position within the first 90 days successfully improved from 18th position to 6th position across our group of companies with significant legacy EOL technologies.
- Ensured timely and efficient scheduling of Fiber and IPTV installation and repair jobs across the network, creating measurable KPIS to ensure accountability
- Implemented new strategies to ensure accurate materials were forecasted and procured while managing the distribution of materials to our teams across 25 major locations.
- Managed the organization restructure of the FLOW support, Dispatch, and Service Delivery Technicians team to align with the needs of the business.
- Created opportunities with Business to Business, Retail, Outside Plant, Mobile, and the Call Center to expedite customer solutions and speak one language.
- Initiated cross functional rotations to allow skill transfer and proper succession planning established.
LIBERTY CARIBBEAN
Senior Management Supply-chain Management,
01.2021 - 01.2024
Job overview
- Lead restructuring and transformation efforts for supply chain operations, procurement and facilities management, Increased productivity by 30% within 90 days; developed teams focused on driving key business metrics and growing core business.
- Lead global effort in developing comprehensive supply chain strategies for the corporation. Within the first 90 days, developed a plan to improve the total cost position successfully increased annualized Total Cost of Ownership and focused on waste elimination through the establishment of robust sustainable processes.
- Implement and manage a standard set of inventory and stock keeping procedures, encompassing inwards good receiving, stock rotation, cycle counting, stock adjustments, stock issues, and distribution. Ensure all activities occur according to defined timescales and targets; Lead cross-functionality synergies with manufacturing engineering, procurement, and finance to promote aligned objectives and process improvement.
- Take global supplier relationship management to new level; proactively and tenaciously cultivating partnering relationships leveraging astute cultural awareness and to deeply improve relations and overall operations. Executed the business first Mobile Store on Wheels in the region
Liberty Caribbean
Senior Manager Procurement, Finance
03.2012 - 02.2021
Job overview
- Ensure compliance with defined Procurement governance requirements, including defined on-going supplier relationship management and contract management activities with relevant suppliers in public and private sectors
- Mitigate risk and ensure procurement compliance; rigorously managing the revision of procurement practices to ensure supplier compliance with established regulations and policies; obtaining legal advice on contracts and policies.
- Negotiated cost reductions of 15% ($10M) with external suppliers; Improved on-time delivery by 30%, Productivity improvement of 10%, Established e-business processes with key suppliers for critical Power projects including DC Power Plants, Fuel Cells and Generators.
INTEL CORPORATION
Virtual Factory Coordinator, Equipment Materials & Maintenance
01.2010 - 01.2012
Job overview
- Promoted rapidly to increase levels of responsibility and oversight; recognized for planning and execution strengths in supply chain management, stakeholder/supplier relationship management, and global sourcing successfully managing multi-million purchasing spend with significant negotiated cost savings.
- Execute aggressive cost reduction plan achieving 15% cost savings in first year; cultivating strategic business alliances with multiple world-class partners and sharing/engaging partners on industry best practices.
- Drive notable 20% improvement in manufacturing efficiency; planning procurement and control of all industrial materials.
- Continuously optimize costs and value chains; strengthening long term supplier relationships providing detailed quote analysis, process improvements, and lean manufacturing principles.
- Rigorously monitored material usage and inventory control for multi-million dollar contracts with long-term preferred suppliers; enforced re-order points, inventory levels, lead-times, lot sizes, and fill rates.
- Serve as change agent within the capital planning organization; lead cross-functionality synergies with manufacturing engineering, procurement, and finance to promote aligned objectives and process improvements
Capital Capacity Manager, Supply Line Distribution
01.2007 - 01.2010
Job overview
- Served as catalyst for change; pioneering process improvement and sourcing strategy to mitigate risk associated with startup design technologies. Charged with efficiently managing capital expenditure and MRO procurement strategy for 14 manufacturing plants worldwide with total spend of $544M USD.
- Captured 15% in annual savings, developing forecasting model to capitalize on exchange rates and bulk pricing efficiencies.
- Realized immediate cost savings of 10%; drove marked improvement in productivity conceiving a drop shipment system to reduce machinery downtime and improve floor capacity.
- Improved lead times by 10% and produced an additional 10-15% cost savings; enforced contractual agreement requirements when lead times not met, engineering drop shipment efficiencies, and utilized idle tools from other factories.
- Appointed to lead project-based supplier program; steered program to new level of efficiency by introducing a tracking tool to eliminate duplicate payments and proactively anticipate and meet supplier needs.
- Represented diversity recruitment at the NBMBAA conference; identified and interviewed potential hires to optimize Intel's fast growing supply chain needs.
DELL CORPORATION
Supply Chain Operations Intern
01.2007
Job overview
- Served on five-member task team charged with restructuring shipping and logistics program nationwide; developed a solid, hands-on understanding of the cut time optimization tool and the complete supply chain process.
- Increased productivity by 30% within two months; conducted comprehensive observation, analysis, and mapping of existing practices, identified bottlenecks, and implemented a time optimization tool to address issues by prioritizing deliveries based on capacity constraint and resource availability.
- Successfully applied lean manufacturing techniques to achieve Six Sigma quality control level; worked closely with design engineers to implement changes based upon test results.
Education
Tennessee State UniversityNashville, TN
Master of Business Administration from Supply-Chain Management
01.2007
University Overview
GPA: 3.5
Tennessee State UniversityNashville, TN
Bachelor of Business Administration from International Business
01.2005
University Overview
GPA: 3.4
Skills
- Proficient in Microsoft Office Excel, Word, PowerPoint, Access, SAP IMIRT, ASRF, Peoplesoft, IcCare, SCCD, Cerillion, Tallysoft, ACUT, Airview, Workforce Management, Ariba
Affiliations
- Network of Intel African American Employees
- The Institute for Supply Management, Member
- International Student Organization, Vice President, Ms. International 2005
- National Emergency Management Agency, Red Cross Association, National Black M.B.A Association, Inc., Member Multi-Cultural Friendship Society, Networking Committee
Timeline
Senior Business Operations Manager
Liberty Caribbean
10.2025 - Current
Senior Manager Service Delivery Technology
Liberty Caribbean
10.2024 - 10.2025
Senior Management Supply-chain Management,
LIBERTY CARIBBEAN
01.2021 - 01.2024
Senior Manager Procurement, Finance
Liberty Caribbean
03.2012 - 02.2021
Virtual Factory Coordinator, Equipment Materials & Maintenance
INTEL CORPORATION
01.2010 - 01.2012
Capital Capacity Manager, Supply Line Distribution
01.2007 - 01.2010
Tennessee State University
Master of Business Administration from Supply-Chain Management
Tennessee State University
Bachelor of Business Administration from International Business
Supply Chain Operations Intern
DELL CORPORATION
01.2007