Tereasa McCarter
Sevierville,TN
Summary
Dynamic professional with a proven track record at United Ground Express, excelling in customer service and team leadership. Skilled in developing marketing strategies and crafting unique products from repurposed wood. Adept at decision-making and enhancing customer satisfaction, consistently delivering exceptional service and fostering positive client relationships.
Overview
11
11
years of professional experience
Work History
Owner Operator
Nana's Tree Treasures
Sevierville, TN
09.2022 - 03.2025
- Developed operational procedures to enhance efficiency and service
- Managed daily operations to ensure smooth workflow and customer satisfaction.
- Organized marketing initiatives to promote products and attract new customer satisfaction
Customer Service Representative
The Joint Chiropractic
Sevierville, TN
01.2022 - 09.2022
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Processed patient appointments using electronic health record systems efficiently.
- Educated patients on chiropractic services and wellness programs to enhance understanding.
- Collaborated with healthcare professionals to coordinate patient care effectively.
- Maintained organized records of patient interactions and follow-ups for accuracy.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Lead Agent
United Ground Express, United Airlines
Alcoa, TN
07.2014 - 07.2021
- Oversaw daily operations and ensured team adherence to company policies.
- Mentored junior agents, enhancing their performance and efficiency in service delivery.
- Analyzed customer feedback to identify improvement areas and implement effective solutions.
- Implemented strategic initiatives that enhanced customer satisfaction and retention rates.
- Managed a team of agents, providing guidance and support to achieve performance goals.
- Promoted a positive work environment by fostering collaboration among team members and encouraging professional development opportunities.
- Worked closely with senior management on strategic planning efforts that contributed significantly toward meeting organizational objectives.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Addressed customer account discrepancies and concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained staff on operating procedures and company services.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Physical Therapy Assistant
Walters State Community College
Morristown, TN05-2011
Skills
- Created and developed crafts using repurposed wood
- Decision-making
- Customer service
- Budget development
- Marketing strategy development
Timeline
Owner Operator
Nana's Tree Treasures
09.2022 - 03.2025
Customer Service Representative
The Joint Chiropractic
01.2022 - 09.2022
Lead Agent
United Ground Express, United Airlines
07.2014 - 07.2021
Physical Therapy Assistant
Walters State Community College