Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tereasa McCarter

Sevierville,TN

Summary

Dynamic professional with a proven track record at United Ground Express, excelling in customer service and team leadership. Skilled in developing marketing strategies and crafting unique products from repurposed wood. Adept at decision-making and enhancing customer satisfaction, consistently delivering exceptional service and fostering positive client relationships.

Overview

11
11
years of professional experience

Work History

Owner Operator

Nana's Tree Treasures
09.2022 - 03.2025
  • Developed operational procedures to enhance efficiency and service
  • Managed daily operations to ensure smooth workflow and customer satisfaction.
  • Organized marketing initiatives to promote products and attract new customer satisfaction

Customer Service Representative

The Joint Chiropractic
01.2022 - 09.2022
  • Resolved customer inquiries and complaints, ensuring high satisfaction levels.
  • Processed patient appointments using electronic health record systems efficiently.
  • Educated patients on chiropractic services and wellness programs to enhance understanding.
  • Collaborated with healthcare professionals to coordinate patient care effectively.
  • Maintained organized records of patient interactions and follow-ups for accuracy.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Lead Agent

United Ground Express, United Airlines
07.2014 - 07.2021
  • Oversaw daily operations and ensured team adherence to company policies.
  • Mentored junior agents, enhancing their performance and efficiency in service delivery.
  • Analyzed customer feedback to identify improvement areas and implement effective solutions.
  • Implemented strategic initiatives that enhanced customer satisfaction and retention rates.
  • Managed a team of agents, providing guidance and support to achieve performance goals.
  • Promoted a positive work environment by fostering collaboration among team members and encouraging professional development opportunities.
  • Worked closely with senior management on strategic planning efforts that contributed significantly toward meeting organizational objectives.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Addressed customer account discrepancies and concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained staff on operating procedures and company services.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Physical Therapy Assistant

Walters State Community College
Morristown, TN
05-2011

Skills

  • Created and developed crafts using repurposed wood
  • Decision-making
  • Customer service
  • Budget development
  • Marketing strategy development

Timeline

Owner Operator

Nana's Tree Treasures
09.2022 - 03.2025

Customer Service Representative

The Joint Chiropractic
01.2022 - 09.2022

Lead Agent

United Ground Express, United Airlines
07.2014 - 07.2021

Physical Therapy Assistant

Walters State Community College

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