Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Tereasa Sebeni

Elk Grove,CA

Summary

ADMINISTRATIVE SUPPORT | OFFICE MANAGEMENT Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Large Loss Project Coordinator

ServiceMaster Restore
Benicia
09.2021 - 03.2024
  • Created and maintained accurate records of departmental activities, including budgets and project timelines.
  • Coordinated with other departments to ensure projects were completed on time and within budget.
  • Maintained calendars of upcoming events, meetings and deadlines.
  • Collaborated with vendors to arrange contracts for services or products needed by the organization.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Enhanced performance through collaboration with diverse teams.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Interpreted and explained work procedures and policies to brief staff.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Computed balances, totals or commissions to support accounting team.

Warranty Administrator/Fleet Maintenance Coordinator

A-Z Bus Sales
Sacramento, CA
01.2019 - 01.2021
  • Developed and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
  • Scrutinize records and submit pre-approvals and warranty claims to the factory and/or distributor
  • Corresponded with Service team on progress of claims
  • Monitored claims per franchise and/or distributor Account Receivables weekly
  • Advocated vehicle maintenance and regulatory compliance for Element and Lease Plan vehicles
  • Coordinated pickup and delivery from Daycare centers and/or dispatch technician for road calls
  • Assisted with process input of timecards and Registered units with vendors for warranty.
  • Coordinated with internal departments such as sales, engineering, finance., to ensure accurate handling of all warranty claims.
  • Maintained up-to-date knowledge of current industry regulations related to warranties.
  • Updated company databases with new information about warranties and returns.
  • Stayed up to date on factory announcements and recalls.
  • Checked documentation for appropriate coding, catching errors and making revisions.

Healthcare/Environmental Administrative Assistant

American Technologies, Inc.
West Sacramento, CA
01.2017 - 01.2019
  • Assist the Healthcare Project Director, Environmental/Restoration Project Manager and Operation Manager with the daily workload for crews working asbestos and mold jobs, provide all the necessary paperwork and notifications for each specific job
  • Collect, organize all completed paperwork for equipment and materials use, job classification for payroll prevailing wage and reimbursable receipts for Accounts Payables
  • Schedule, track hazardous and non hazardous waste disposals, equipment, Toilets, and POD’s
  • Monitor daily time punches of 30 plus employees for accuracy
  • Update supervisors work binders with training certifications and health records required by OSAH and Air Quality
  • Booked travel arrangements and per diem for out-of-town jobs.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Processed invoices for payment using accounting software applications.
  • Maintained accurate department and customer records.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.

Remote Email Specialist II

Gap Inc Direct
Rocklin, CA
01.2012 - 01.2017
  • Receive and respond to customer email inquiries, chats, calls, requests, and complaints which may require research and investigation to resolve
  • Provide customers with first-contact resolution and create a low-effort customer experience
  • Offer appropriate sales options and leverage cross-sell opportunities
  • Identify critical customer service issues and report to appropriate channels
  • Achieve all effectiveness and efficiency metrics, including emails per hour (EPH) goal, email quality and voice of the customer (VOC), compliance, productivity, unavailable time, and chat wrap-up time.

Customer Service Associate | Clerk

Safeway
Roseville, CA
01.2011 - 01.2012
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Used POS system and cash register to scan and ring-up customer purchases
  • Ensured customer had proper assistance while leaving store with purchase
  • Handled cash according to company policies and standards.

Design Consultant | Customer Service | Project Coordinator

Daltile
Sacramento, CA
01.2004 - 01.2008
  • Managed and allocated resources for several accounts
  • Coordinated international logistics
  • Bid multimillion-dollar special projects and managed resources
  • Ensured department of transportation (DOT) container compliance for both international and domestic shipping
  • Managed client relationships, including delivering exceptional service to challenging and complex customers
  • Acted as key point-of-contact for several homebuilders
  • Managed accounts receivable (AR), accounts payable (AP), payroll, and petty cash
  • Set and prepared agendas for monthly meetings.

Design Consultant | Customer Service Representative

Home Depot - Expo Design Center
Sacramento, CA
01.2001 - 01.2004
  • Collaborated with clients to identify design needs and develop creative solutions.
  • Stayed up-to-date on current design trends in order to provide fresh ideas.
  • Kept clients' budget in mind while preparing projects and consistently stayed under budget.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Education

Bachelor of Science - Health Administration | Health Information Systems -

University of Phoenix
01.2011

Associate of Arts - Liberal Arts -

Sierra College
01.1992

Skills

  • Budgeting And Forecasting
  • Vendor Sourcing
  • Project Recordkeeping
  • Budget Development And Adherence
  • Documentation And Reporting
  • Documentation Management
  • Tracking Spreadsheets
  • Budget Coordination
  • Coordinated Project Operations
  • Meeting Participation
  • Contract Negotiations
  • Customer Relations Skills
  • Accounting Support
  • Project Estimation And Bidding
  • Complaint Management
  • Permit Processing
  • Project Tracking
  • Effective Written And Verbal Communication
  • Subcontractor Oversite
  • Accounts Payable/Payroll
  • Purchasing/Procurement
  • Data Analysis/Reporting
  • Research/Documentation
  • Regulatory Compliance
  • Fleet Coordinator
  • Competent with Air Quality
  • Microsoft Office 365 (Word, Excel, Outlook)
  • Restore 365
  • Xactimate
  • DocuSketch
  • DocuSign
  • Sales force
  • Keller Soft Waste Manifest
  • T&M Pro and Estimator
  • Assured complete

Certification

  • NESHAP and OSHA notification requirements for Northern California
  • Consistently achieve the Voice of the Customer (VOC) scores averaging 90% each month
  • Created a white board tracking process to provide team with up-to-date information on project status, receipt of goods, and expected delivery of goods to job sites
  • Received several customer services awards from Home Depot and Expo Design Center based on monthly letters of praise from customers
  • Assigned high-volume, high-profile accounts at Daltile due to consistency of service, attention to detail, and willingness to go the extra mile to ensure customer satisfaction
  • Certification in Principles of Manifesting Hazardous Waste

References

References available upon request.

Timeline

Large Loss Project Coordinator

ServiceMaster Restore
09.2021 - 03.2024

Warranty Administrator/Fleet Maintenance Coordinator

A-Z Bus Sales
01.2019 - 01.2021

Healthcare/Environmental Administrative Assistant

American Technologies, Inc.
01.2017 - 01.2019

Remote Email Specialist II

Gap Inc Direct
01.2012 - 01.2017

Customer Service Associate | Clerk

Safeway
01.2011 - 01.2012

Design Consultant | Customer Service | Project Coordinator

Daltile
01.2004 - 01.2008

Design Consultant | Customer Service Representative

Home Depot - Expo Design Center
01.2001 - 01.2004

Bachelor of Science - Health Administration | Health Information Systems -

University of Phoenix

Associate of Arts - Liberal Arts -

Sierra College
Tereasa Sebeni