ADMINISTRATIVE SUPPORT | OFFICE MANAGEMENT Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Large Loss Project Coordinator
ServiceMaster Restore
Benicia
09.2021 - 03.2024
Created and maintained accurate records of departmental activities, including budgets and project timelines.
Coordinated with other departments to ensure projects were completed on time and within budget.
Maintained calendars of upcoming events, meetings and deadlines.
Collaborated with vendors to arrange contracts for services or products needed by the organization.
Resolved customer complaints in a timely manner while upholding company standards.
Enhanced performance through collaboration with diverse teams.
Coordinated with other supervisors, combining group efforts to achieve goals.
Interpreted and explained work procedures and policies to brief staff.
Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Computed balances, totals or commissions to support accounting team.
Developed and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
Scrutinize records and submit pre-approvals and warranty claims to the factory and/or distributor
Corresponded with Service team on progress of claims
Monitored claims per franchise and/or distributor Account Receivables weekly
Advocated vehicle maintenance and regulatory compliance for Element and Lease Plan vehicles
Coordinated pickup and delivery from Daycare centers and/or dispatch technician for road calls
Assisted with process input of timecards and Registered units with vendors for warranty.
Coordinated with internal departments such as sales, engineering, finance., to ensure accurate handling of all warranty claims.
Maintained up-to-date knowledge of current industry regulations related to warranties.
Updated company databases with new information about warranties and returns.
Stayed up to date on factory announcements and recalls.
Checked documentation for appropriate coding, catching errors and making revisions.
Healthcare/Environmental Administrative Assistant
American Technologies, Inc.
West Sacramento, CA
01.2017 - 01.2019
Assist the Healthcare Project Director, Environmental/Restoration Project Manager and Operation Manager with the daily workload for crews working asbestos and mold jobs, provide all the necessary paperwork and notifications for each specific job
Collect, organize all completed paperwork for equipment and materials use, job classification for payroll prevailing wage and reimbursable receipts for Accounts Payables
Schedule, track hazardous and non hazardous waste disposals, equipment, Toilets, and POD’s
Monitor daily time punches of 30 plus employees for accuracy
Update supervisors work binders with training certifications and health records required by OSAH and Air Quality
Booked travel arrangements and per diem for out-of-town jobs.
Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Processed invoices for payment using accounting software applications.
Maintained accurate department and customer records.
Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Remote Email Specialist II
Gap Inc Direct
Rocklin, CA
01.2012 - 01.2017
Receive and respond to customer email inquiries, chats, calls, requests, and complaints which may require research and investigation to resolve
Provide customers with first-contact resolution and create a low-effort customer experience
Offer appropriate sales options and leverage cross-sell opportunities
Identify critical customer service issues and report to appropriate channels
Achieve all effectiveness and efficiency metrics, including emails per hour (EPH) goal, email quality and voice of the customer (VOC), compliance, productivity, unavailable time, and chat wrap-up time.
Customer Service Associate | Clerk
Safeway
Roseville, CA
01.2011 - 01.2012
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Used POS system and cash register to scan and ring-up customer purchases
Ensured customer had proper assistance while leaving store with purchase
Handled cash according to company policies and standards.
Design Consultant | Customer Service | Project Coordinator
Daltile
Sacramento, CA
01.2004 - 01.2008
Managed and allocated resources for several accounts
Coordinated international logistics
Bid multimillion-dollar special projects and managed resources
Ensured department of transportation (DOT) container compliance for both international and domestic shipping
Managed client relationships, including delivering exceptional service to challenging and complex customers
Acted as key point-of-contact for several homebuilders
Design Consultant | Customer Service Representative
Home Depot - Expo Design Center
Sacramento, CA
01.2001 - 01.2004
Collaborated with clients to identify design needs and develop creative solutions.
Stayed up-to-date on current design trends in order to provide fresh ideas.
Kept clients' budget in mind while preparing projects and consistently stayed under budget.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
Bachelor of Science - Health Administration | Health Information Systems -
University of Phoenix
01.2011
Associate of Arts - Liberal Arts -
Sierra College
01.1992
Skills
Budgeting And Forecasting
Vendor Sourcing
Project Recordkeeping
Budget Development And Adherence
Documentation And Reporting
Documentation Management
Tracking Spreadsheets
Budget Coordination
Coordinated Project Operations
Meeting Participation
Contract Negotiations
Customer Relations Skills
Accounting Support
Project Estimation And Bidding
Complaint Management
Permit Processing
Project Tracking
Effective Written And Verbal Communication
Subcontractor Oversite
Accounts Payable/Payroll
Purchasing/Procurement
Data Analysis/Reporting
Research/Documentation
Regulatory Compliance
Fleet Coordinator
Competent with Air Quality
Microsoft Office 365 (Word, Excel, Outlook)
Restore 365
Xactimate
DocuSketch
DocuSign
Sales force
Keller Soft Waste Manifest
T&M Pro and Estimator
Assured complete
Certification
NESHAP and OSHA notification requirements for Northern California
Consistently achieve the Voice of the Customer (VOC) scores averaging 90% each month
Created a white board tracking process to provide team with up-to-date information on project status, receipt of goods, and expected delivery of goods to job sites
Received several customer services awards from Home Depot and Expo Design Center based on monthly letters of praise from customers
Assigned high-volume, high-profile accounts at Daltile due to consistency of service, attention to detail, and willingness to go the extra mile to ensure customer satisfaction
Certification in Principles of Manifesting Hazardous Waste
Estimator/Project Manager/Coordinator/Manager of Operations at ServiceMaster RestoreEstimator/Project Manager/Coordinator/Manager of Operations at ServiceMaster Restore