Terecia Dyer
Rowley,MA
Summary
Proven track record in enhancing patient and customer satisfaction, notably at New England Pediatrics, by leveraging compassion, empathy, and vital signs monitoring. Excelled in high-stress conflict resolution, improving loyalty through effective communication. Demonstrated quick learning ability, mastering diverse roles from healthcare to customer service, driving positive outcomes and fostering lasting relationships.
Overview
7
7
years of professional experience
Work History
CNA
New England Pediatrics
07.2022 - 06.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Sales Associate
Target
06.2019 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Customer Service Representative
Famer Dave
06.2019 - 06.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new personnel regarding company operations, policies and services.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Cross-trained and backed up other customer service managers.
Customer Service Representative
Bentley Restaurant
02.2016 - 06.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Lowell High School
Lowell, MA07.2020
Skills
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
- Patient Care
- Fast learner
- Active listening
- Patients
- Problem solving
- Communication
- Conflict resolution
Languages
English
Full Professional
Patois
Native or Bilingual
Timeline
CNA
New England Pediatrics
07.2022 - 06.2023
Sales Associate
Target
06.2019 - 06.2023
Customer Service Representative
Famer Dave
06.2019 - 06.2020
Customer Service Representative
Bentley Restaurant
02.2016 - 06.2018
High School Diploma -
Lowell High School
Similar Profiles
Francis OrizalFrancis Orizal
Cook Supervisor at New England PediatricsCook Supervisor at New England Pediatrics
Shaza AdamShaza Adam
Speciality Trainee in Renal Medicine at NHS England - Renal Medicine, East of EnglandSpeciality Trainee in Renal Medicine at NHS England - Renal Medicine, East of England
Rylee LunaRylee Luna
Bank Teller at Bank Of England - England ArBank Teller at Bank Of England - England Ar
Whitney DeSantisWhitney DeSantis
Second Grade Teacher at Gorman Fort Banks Elementary SchoolSecond Grade Teacher at Gorman Fort Banks Elementary School
Elias DidionElias Didion
Tree Worker at tomahawk treesTree Worker at tomahawk trees