Summary
Overview
Work History
Education
Skills
Timeline
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Terell Adams

Oakland,CA

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Overview

3
3
years of professional experience

Work History

Front End Cashier

Marshalls
Emeryville, CA
08.2021 - 11.2024
  • Handled cash, card, check, gift card and coupon transactions for customer purchases.
  • Greeted customers warmly and asked if they needed help.
  • Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
  • Packed and bagged products according to customer preferences.
  • Answered customers' questions about products, prices, and availability.
  • Assisted customers in locating items throughout the store.
  • Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
  • Kept register terminal area and store clean and orderly.
  • Provided accurate change to customers when making transactions.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Ensured that all checkout areas were adequately stocked with bags, paper rolls and other supplies.
  • Organized register supplies in front end and storage areas.
  • Verified customer purchases with valid identification.

Front End Supervisor

Marshalls
Emeryville, CA
09.2021 - 11.2023
  • Trained new employees in customer service techniques and store policies.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Resolved customer complaints in a professional manner.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Provided excellent customer service by assisting customers with their needs or inquiries.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Monitored cash register transactions to ensure accuracy and compliance with company policies.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.

Education

High School Diploma -

Street Academy
Oakland, CA
07-2021

Skills

  • Bagging Assistance
  • Cash Management
  • Display Setup
  • Price Verification
  • Shelf Stocking
  • Customer Service
  • Handling Complaints
  • Merchandising Knowledge
  • Quick Learner
  • Cash Register Operation
  • Strong Work Ethic
  • Product Merchandising
  • Returns and Exchanges
  • Staff Supervision
  • Tact and Diplomacy
  • Excellent Customer Service

Timeline

Front End Supervisor

Marshalls
09.2021 - 11.2023

Front End Cashier

Marshalls
08.2021 - 11.2024

High School Diploma -

Street Academy

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Terell Adams