Summary
Overview
Work History
Education
Skills
Timeline
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Terell Dorsey

Summary

Retail and Internet Sales Representative with 3 years of experience, driven to exceed sales goals, build long-term relationships with customers, self-motivated and excel in creating positive experiences through high quality customer care. An effective communicator who is energetic and eager to learn.

Overview

11
11
years of professional experience

Work History

Internet Sales Consultant

Roseville Kia
06.2020 - 04.2023
  • Contacting the potential customers who have generated leads for purchasing a vehicle through Truecar, A.C.E. Spi-Fi, etc.
  • Responding and scheduling the appointments with customers in a timely manner by phone, text message, or email.
  • Analyzing the customers' needs and providing options that correspond to their budget.
  • Effectively communicating with management to determine which vehicle is suitable for the customer.
  • Performing the walk around by presenting the vehicles specific features that caters to the customer's needs.
  • Presenting the financial options of purchasing the vehicle to the customers and effectively close the sale.
  • Seeking out prospective customers/business opportunities with new and existing customers through emailing and phone calling.
  • Completing the required credit applications, trade evaluations, and other paperwork in a timely manner and in accordance with the company policy.
  • Attending the daily/weekly sales meetings to learn in a team set of experiences, role playing, phone scripts etc.,

Bartender/Server

California Pizza Kitchen
11.2016 - 03.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Increased sales significantly by upselling higher-end products to customers.

Host/Server Shift Leader

T.G.I. FRIDAY'S - Bar & Restaurant
04.2012 - 07.2016
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.

Education

High School Diploma -

Foothill High School
Sacramento, CA
06.2011

Skills

  • Interpersonal Communication
  • Active Listening
  • Problem Solving
  • Consultative Sales Techniques
  • Negotiating/Closing Techniques
  • Exceptional Customer Service
  • Time Management
  • Relationship Building

Timeline

Internet Sales Consultant

Roseville Kia
06.2020 - 04.2023

Bartender/Server

California Pizza Kitchen
11.2016 - 03.2020

Host/Server Shift Leader

T.G.I. FRIDAY'S - Bar & Restaurant
04.2012 - 07.2016

High School Diploma -

Foothill High School

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Terell Dorsey