Terelle Brown
Ina,MD
Summary
Well-qualified Customer Service Representative with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
13
13
years of professional experience
1
1
Certification
Work History
DISPATCHER/ ORDER TAKER
SUPERIOR CONCRETE
01.2019 - 02.2023
- Taking of customer orders for concrete and concrete products accurately and in timely manner
- Scheduling of customer orders to best fulfill customer needs
- Entered customer order information into current dispatching software accurately and in timely manner
- Quotes prices for company products and services such as ready mix concrete, delivery, expansion joints, microfiber reinforcement
- Confers with plant production as to scheduling needs and availability of plants, materials and drivers
- Prepares delivery tickets and assigns drivers for scheduled deliveries
- Maintains radio contact with drivers to expedite deliveries
- Direct production and workers to produce and delivery products according to customer specifications to meet delivery schedules
- Working as a mediator between sales, credit, production, engineering, accounting
- Works closely with Sales Information Specialist to ensure accurate and timely customer and job information.
- Directed dispatching, routing, and tracking of 250 fleet vehicles.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Generated reports to track deliveries and maintain proper records and documentation.
EMERGENCY MANAGEMENT CALL OPERATOR
FEMA
10.2017 - 07.2018
- First point of contact, assisting applicants over the phone with disaster related problems in a professional manner
- Provided information and explanations of Housing Assistance, Other Needs Assistance Grants, Transitional Sheltering Assistance, and SBA loans
- Reviewed submitted documents patiently with applicants, providing accurate and appropriate information as to next steps in process
- Referred to FEMA help desk for complex calls for further assistance and accurate next step for applicants.
Audio Visual Installer/ Driver
Rentex Computer and Audio Visual
10.2011 - 10.2017
- Complete deliveries by driving company 24 ft trucks/ company vans to and from our customers at hotels, convention centers and businesses
- Onsite, installed equipment enduring the customer's approval of all before departing the site
- Y'all were completed with value added service building a great relationship with customers
- In the warehouse prepare orders for delivery, making sure all computers, monitors, speakers, microphones, mixers, screens, and printers were working properly and have the correct software installed
- Also provide customers with timely delivery of computer equipment and software.
Service Sales Representative/ Route Driver
Cintas Uniforms
11.2009 - 02.2011
- Driving a box truck/ DOT physical
- I provided route service to a set customer base, through the pick-up and delivery of uniforms and facility services products such as floor mats, dust mops, air fresheners, soaps, restroom paper supplies, and other ancillary products
- While delivering those items I collected weekly, bi-weekly, and monthly payments from customers via checks and hard cash
- My Duties involved driving a company owned box truck to and from numerous customer stops throughout the course of the day, as well as lifting, carrying and walking clean products into and soiled products out of customer accounts
- I was also responsible for customer satisfaction, by responding to customer inquiries and requests, as well as pro-active problem solving
- Some additional responsibilities included growing the existing route, through sales of additional items from our product line and catalog to current customers.
Education
Some College (No Degree) - Hospitality Management
Mountain State University
Beckley, WVSkills
LeadershipSecurityCustomer serviceMicrosoft officeDispatchCall CenterDispatchingCommercial drivingManagementWarehouse experience
Delivery driver experience
Customer Relations
Data Entry
Work Order Management
Dispatch Coordination
Certification
Life and Health Insurance
Additional Information - Skills Abilities
- Customer Service Expert
- Energetic work attitude
- Microsoft office proficiency
- Strong organization
- Technical savvy with computer and software
- Punctual and responsible
- Professionalism
- Great listening Ability
Timeline
DISPATCHER/ ORDER TAKER
SUPERIOR CONCRETE
01.2019 - 02.2023
EMERGENCY MANAGEMENT CALL OPERATOR
FEMA
10.2017 - 07.2018
Audio Visual Installer/ Driver
Rentex Computer and Audio Visual
10.2011 - 10.2017
Service Sales Representative/ Route Driver
Cintas Uniforms
11.2009 - 02.2011
Some College (No Degree) - Hospitality Management
Mountain State University