Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terelle Taylor

McDonough,GA

Summary

Seeking an opportunity with a great company. I am aiming for a goal in which I can better myself with the skills I do have and improve and earn more skills along the way. I am a energetic, polite and a cheerful person, I am looking for full time and long term employment in which I can grow within the Company. I believe that I will be a asset to any company that hires me because I strive for excellence. Knowledgeable Lube Technician interacts positively with customers, simplifying complex mechanical or technical issues for service satisfaction. Committed to providing advanced diagnostic and repair techniques to alleviate vehicle issues. Detail-focused with solid understanding of various vehicle manufacturer's specifications, including foreign and domestic. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

21
21
years of professional experience

Work History

Lube Technician

Tires Plus
01.2016 - Current
  • Answered customer inquiries over the phone and through email.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Contacted supervisor immediately when issues required escalation to avoid lost revenue.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Performed oil changes and lubrication services on a variety of vehicles.
  • Inspected and changed air filters, fuel filters, transmission fluid, coolant levels and other fluids as needed.
  • Installed new windshield wiper blades and checked tire pressure.
  • Tested batteries using specialized equipment such as digital multimeters.
  • Attended regular training sessions to stay up-to-date with industry standards.
  • Drained motor oil, changed oil filters and greased chassis fittings.
  • Kept shop area neat and clean by removing debris and safely disposing of used oil.
  • Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.

Customer Service Representative

SYKES
, SC
04.2021 - 11.2021
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Strengthened customer retention by offering discount options.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Collected deposits or payments and arranged for billing.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Lube Tech

Landmark Dodge
07.2014 - 01.2016
  • Performed oil changes and lubrication services on a variety of vehicles.
  • Inspected and changed air filters, fuel filters, transmission fluid, coolant levels and other fluids as needed.
  • Installed new windshield wiper blades and checked tire pressure.

Inventory Control

Rockwell Automation
Twinsburg, OH
01.2010 - 03.2010
  • Counted parts, filing paper work based on inventory

Collector

NES
Solon, OH
09.2009 - 10.2009
  • Collected Debt for clients

Sales Associate

Wal-Mart
Rock Hill, SC
12.2008 - 09.2009
  • Stock Shelves
  • Cart Pusher
  • Help Customers

Customer Service

Sykes
04.2025 - 08.2008

Machine Operator

Oatey
Cleveland, OH
05.2008 - 08.2008
  • Assemble Ice Box

Mail Handler

United States Postal Service
Charlotte, NC
11.2007 - 01.2008
  • Sorted Mail

Stock Clerk

Giant Eagle
Maple Heights, OH
05.2005 - 09.2007
  • Stocked Shelves
  • Helped Customers
  • Bagged Groceries

Grocery Clerk

Marc’s Discount Store
Solon, OH
10.2003 - 03.2004
  • Stocked Shelves
  • Helped Customers
  • Cashier
  • Clean Store after Closed
  • Cart Pusher

Education

GED -

Cuyahoga Community College
Cleveland, OH
08.2005

Skills

  • Relationship Building
  • Parts Ordering
  • OSHA Compliance
  • Safety Checks
  • Battery Installation
  • Safety Compliance
  • Tire Rotations
  • Customer Service
  • Problem-Solving
  • Tire Damage Repair
  • Tire Changing and Rotation

Timeline

Customer Service

Sykes
04.2025 - 08.2008

Customer Service Representative

SYKES
04.2021 - 11.2021

Lube Technician

Tires Plus
01.2016 - Current

Lube Tech

Landmark Dodge
07.2014 - 01.2016

Inventory Control

Rockwell Automation
01.2010 - 03.2010

Collector

NES
09.2009 - 10.2009

Sales Associate

Wal-Mart
12.2008 - 09.2009

Machine Operator

Oatey
05.2008 - 08.2008

Mail Handler

United States Postal Service
11.2007 - 01.2008

Stock Clerk

Giant Eagle
05.2005 - 09.2007

Grocery Clerk

Marc’s Discount Store
10.2003 - 03.2004

GED -

Cuyahoga Community College
Terelle Taylor