Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Terena Bender

Cazenovia,NY

Summary

Dynamic and dedicated professional with a strong background in customer service.

Proven ability to enhance customer satisfaction through excellent service with individual needs by handicapped individuals. Recognized for maintaining organized environments and fostering positive relationships, contributing . Committed to delivering exceptional results in fast-paced settings.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Front End Cashier

TOPS MarketLLC
04.2019 - 07.2019
  • Approached every question or concern with calm and level-headed approach.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated register system to process new purchases, item returns, and merchandise exchanges.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.

Recycling Employee

Allens Can & Bottle Return
01.2004 - 05.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all workers
  • respond to customer requests about recycling materials that were approved by the company
  • provided support to charities that had fundraisors
  • sort bottles and cans to be loaded and delivered to the various drink makers
  • ran cash register making payments to customers i


Professional Support Staff Member

Upstate Cerebral Palsy
07.2015 - 11.2018
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted patients with self-administered medications.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Scheduled daily and weekly care hours for client caseload.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Completed regular check-ins and progress report for each client.
  • Assisted with daily living activities, running errands, and household chores.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Recorded status and duties completed in logbooks for management.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.

Direct Support Professional

ARC OF MADISON-Cortland County
06.2005 - 07.2015
  • Assisted disabled clients to support independence and well-being.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean, safe, and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Completed regular check-ins and progress report for each client.
  • Assisted with daily living activities, running errands, and household chores.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Recorded status and duties completed in logbooks for management.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Transported clients to medical and dental appointments to provide support.

Gift Shop Assistant

Critz Farms
05.1999 - 12.1999
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Wrapped, boxed and weighed bakery department products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Managed efficient cash register operations.

Assembler

Pelco
12.1990 - 12.1996
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Followed outlined specifications to implement assembly plans.
  • Connected cables, tubes, and wiring according to specifications.
  • Tested finished products to perform quality assurance and identify discrepancies.
  • Collaborated with team members to improve production processes and maintain quality standards.
  • Organized workstations to maximize productivity, reduce distractions and meet deadlines.
  • Documented all in-process and out-of-process assembly activities.
  • Completed tasks on time to meet quality and safety standards.
  • Participated in projects requiring assembly of large and small components.
  • Maintained detailed records of production and assembly processes.
  • Performed daily maintenance and inspection of machinery to drive optimal performance.
  • Monitored inventory, keeping necessary supplies on hand.
  • Trained new assembly personnel on proper use of equipment.
  • Recognized and reported defective material and equipment to shift supervisor.
  • Inspected completed products to encourage quality and adherence to company standards.
  • Verified part numbers and placed parts in appropriate shipping containers.
  • Assembled production parts with high degree of accuracy and precision using hand and power tools.
  • Collaborated with team members to promptly complete tasks and maintain consistent workflows.
  • Assisted in development of new assembly processes.
  • Followed safety protocols to maintain safe working environment.
  • Assembled parts correctly according to specifications, reducing quality issues.
  • Coordinated with other departments to complete projects within deadline.
  • Utilized blueprints, schematics and diagrams to accurately complete tasks.

Education

High School Diploma -

Otselic Valley High School
South Otselic, NY
06-1990

Skills

  • Excellent customer service
  • Personal service
  • Currency counting

Certification

Received CRPA certificate in April 2025, and medical cert for recovery coach

Timeline

Front End Cashier

TOPS MarketLLC
04.2019 - 07.2019

Professional Support Staff Member

Upstate Cerebral Palsy
07.2015 - 11.2018

Direct Support Professional

ARC OF MADISON-Cortland County
06.2005 - 07.2015

Recycling Employee

Allens Can & Bottle Return
01.2004 - 05.2019

Gift Shop Assistant

Critz Farms
05.1999 - 12.1999

Assembler

Pelco
12.1990 - 12.1996

High School Diploma -

Otselic Valley High School

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