Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Terena Hunter

Terena Hunter

Huntsville

Summary

Knowledgeable, with solid foundation in psychological principles and therapeutic practices. Successfully contributed to patient well-being through tailored treatment plans and effective intervention strategies. Demonstrated proficiency in cognitive-behavioral therapy and crisis intervention, ensuring compassionate and ethical care.

Overview

5
5
years of professional experience

Work History

Case Manager

Asha Kiran, A Ray of Hope
07.2025 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.

Caseworker

Department of Human Resources - Madison County
11.2023 - 02.2025
  • Monitored case progress for timely completion and compliance with applicable regulations.
  • Assessed needs of each client and recommended appropriate services and resources.
  • Established trusting relationships with clients, fostering open communication and rapport building.
  • Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
  • Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
  • Maintained high level of client confidentiality, following strict guidelines, and recommendations.
  • Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
  • Developed strong partnerships with local organizations, expanding available resources for clientele.
  • Streamlined documentation processes, increasing efficiency in caseload management.
  • Facilitated client support groups to provide resources and assistance.
  • Conducted home visits to assess living environment and provided appropriate referrals.
  • Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
  • Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
  • Facilitated client access to community resources, promoting self-sufficiency and independence.
  • Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
  • Provided crisis intervention and case management services to child, family and legal guardians.
  • Conducted thorough assessments to determine client eligibility for various programs and services.
  • Ensured adherence to state regulations by maintaining timely documentation and meeting reporting deadlines.
  • Enhanced client well-being by developing comprehensive case plans addressing individual needs.
  • Advocated for client rights and represented client interests at administrative hearings.
  • Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
  • Advocated on behalf of clients in legal proceedings, securing favorable outcomes in numerous cases.
  • Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
  • Provided crisis intervention services, ensuring the safety and stability of clients during challenging situations.

Behavioral Youth Counselor

Youth Villages
08.2022 - 07.2023
  • Enhanced communication skills among youths by conducting group therapy sessions and role-playing exercises.
  • Promoted a safe and supportive environment by consistently enforcing rules and maintaining boundaries within the facility.
  • Encouraged positive self-esteem in youths through strength-based approaches, fostering personal growth and development.
  • Increased family involvement in treatment processes through regular parent/guardian meetings and updates on their child''s progress.
  • Maintained accurate documentation of progress notes, assessments, treatment plans, and incident reports for recordkeeping purposes.
  • Upheld ethical standards by adhering to rules of confidentiality and practicing within the scope of counselor competencies.
  • Reduced instances of negative behaviors by establishing clear expectations and consistent consequences for actions.
  • Participated in client transports to various locations.
  • Improved youth behavior by implementing evidence-based counseling techniques and interventions.
  • Provided crisis intervention services, de-escalating tense situations and ensuring the safety of all involved parties.
  • Elevated client resilience by developing therapeutic relationships built on trust, empathy, validation.
  • Led recreational activities that promoted physical health, teamwork, and positive peer interactions among program participants.
  • Conducted daily documentation such as contact notes, milieu notes and precautionary notes.
  • Taught children necessary life skills and provided for physical daily care.
  • Maintained open communication with supervisors, seeking guidance and feedback to enhance professional growth and improve service delivery to clients.
  • Observed and monitored client behavior and responses to treatment.
  • Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
  • Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
  • Prepared reports to summarize clients' mental health status and treatment progress.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.

Intern

ALSAC St. Jude Children's Research Hospital
07.2021 - 08.2022
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Assisted in improving product design with detailed user feedback analysis.
  • Helped streamline client onboarding processes, leading to smoother client experience.
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained database systems to track and analyze operational data.

Correctional Lieutenant

Management & Training Corporation
12.2020 - 07.2021
  • Reviewed incident reports submitted by subordinates for accuracy before forwarding them up the chain of command for further action if needed.
  • Served as a role model for subordinate staff by consistently demonstrating professionalism, integrity, and commitment to maintaining a safe and secure environment within the correctional facility.
  • Utilized strong conflict resolution skills to defuse tense situations among inmates or staff members, maintaining order within the facility.
  • Reduced instances of misconduct by establishing positive relationships with inmates and addressing grievances in a timely manner.
  • Conducted thorough investigations into incidents, ensuring proper documentation and follow-up actions were taken.
  • Coordinated emergency response efforts during critical incidents, ensuring effective communication among team members and adherence to protocol.
  • Maintained safety within the correctional facility through consistent monitoring and enforcement of rules and regulations.
  • Managed daily operations within assigned unit, ensuring adequate staffing levels were maintained and resources were allocated effectively.
  • Conducted regular inspections of the physical facilities within the unit, identifying any maintenance or safety concerns that required immediate attention.
  • Evaluated staff performance regularly through observation and feedback sessions to support their professional development and maintain high levels of competence within the team.
  • Developed schedules for subordinate officers that ensured adequate coverage across all shifts while also considering individual needs and preferences.
  • Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
  • Enhanced staff performance by providing ongoing training, guidance, and support to correctional officers under my supervision.
  • Assisted in the hiring process for new officers, participating in interviews and making recommendations based on candidate qualifications and fit with facility culture.
  • Implemented innovative programs aimed at improving inmate behavior, fostering personal growth, and preparing them for successful reintegration into society upon release.
  • Monitored and confirmed compliance with safety standards and regulations.
  • Supervised 20+ employees and performance of tasks and managed 900+ offenders.
  • Handled inmate counts and searches for missing inmates.
  • Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
  • Completed daily work report sheets and delegated tasks to employees.
  • Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.

Education

Counseling Psychology

Alabama A&M University
Normal, AL
05-2026

Bachelor of Science - Social Work

LeMoyne-Owen College
Memphis, TN
05-2023

High School Diploma -

Block High School
Jonesville, LA
05-2011

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Decision-making
  • Organization and multitasking
  • Active listening
  • Documentation and reporting
  • Relationship building
  • Conflict resolution
  • Inmate supervision
  • Mental health awareness
  • Incident investigation
  • Contraband control
  • Self-defense techniques
  • Weapons handling
  • Gang intelligence
  • Crisis management
  • Inmate movement control
  • Counseling techniques
  • Job assignments
  • Restraint techniques
  • Rules of conduct
  • Professional boundaries
  • Positive reinforcement
  • Substance abuse awareness
  • Social skills training
  • Psychosocial evaluation
  • Family engagement
  • Mental health assessment
  • Child development
  • Empathy development
  • Individual counseling
  • Teamwork and collaboration
  • Multitasking
  • Problem-solving abilities
  • Attention to detail
  • Written communication
  • Adaptability
  • Time management abilities
  • Cognitive behavioral therapy
  • Positive patient experiences
  • Treatment Planning
  • Cultural Competency
  • Case management proficiency
  • Customer support
  • Data entry
  • Customer service

Affiliations

  • Alabama Counseling Association (ALCA)
  • Alpha Kappa Alpha Sorority, Inc.
  • HPSO Professional Liability

Timeline

Case Manager

Asha Kiran, A Ray of Hope
07.2025 - Current

Caseworker

Department of Human Resources - Madison County
11.2023 - 02.2025

Behavioral Youth Counselor

Youth Villages
08.2022 - 07.2023

Intern

ALSAC St. Jude Children's Research Hospital
07.2021 - 08.2022

Correctional Lieutenant

Management & Training Corporation
12.2020 - 07.2021

Counseling Psychology

Alabama A&M University

Bachelor of Science - Social Work

LeMoyne-Owen College

High School Diploma -

Block High School

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