Terena Dorsey
Cleveland,TN
Summary
Experienced PSE Clerk with background in managing postal operations and customer service inquiries at various locations. Strengths include strong organizational abilities, effective communication skills, and comprehensive knowledge of postal procedures. Committed to ensuring timely mail delivery while adhering to federal postal regulations and guidelines. Previous work has led to enhancement of operational efficiencies and improvement in customer satisfaction levels.
Overview
21
21
years of professional experience
Work History
PSE Clerk
USPS
Charleston, TN
01.2020 - Current
- Processed money orders, certified letters, and other payment transactions.
- Scanned documents for mailing purposes and generated labels for outgoing items.
- Provided customer service support to clients over the phone, via email or in person.
- Responded quickly to inquiries from customers regarding postal services offered by the post office.
- Maintained accurate records of all incoming and outgoing mail items.
- Verified addresses on envelopes before delivery to ensure accuracy of destination.
- Performed data entry duties for tracking mail and other related activities.
- Processed payments and handled cash using point of sale (POS) computer system.
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Handled undeliverable mail in accordance with established procedures.
- Weighed parcels, calculating costs based on type, total weight and final destination.
- Sold stamps, tracking services and insurance to customers.
- Obtained receipts for registered and certain insured mail.
Store Manager
Sport Clips
Cleveland, TN
05.2017 - 12.2020
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Updated POS system with new products and promotional offers.
- Monitored employee performance and identified performance gaps for corrective action.
Store Manager
Rocky Top Markets
Cleveland, TN
02.2012 - 05.2017
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Implemented efficient systems for tracking stock movement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Assessed operational efficiency of the store's departments.
- Prepared monthly reports on sales figures, expenses, profits.
- Updated POS system with new products and promotional offers.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Salon Manager
Studio Hair Dezine
Cleveland, TN
04.2003 - 02.2012
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Organized promotional events to attract new customers and increase sales.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Oversaw inventory control for retail products and supplies.
- Monitored employee performance to ensure quality services were delivered consistently.
- Regularly evaluated customer feedback to identify areas of improvement in services or products offered by the salon.
- Ensured compliance with state regulations regarding cosmetology practices.
- Resolved customer complaints in a timely manner while maintaining positive relationships with clients.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Scheduled employees and oversaw customer appointment calendar.
Education
Cosmetology Education
New Concepts School of Cosmetology
Cleveland, TN12-2001
High School Diploma -
Bradley Central High School
Cleveland, TN05-1988
Skills
- Deadline Management
- Cash handling experience
- Mail Sorting
- Document processing
- Supply Management
- Shipping and receiving
- Sales Support
- Mail delivery
- Tracking protocols
- Postal service product knowledge
- Computer savvy
- Service-oriented
- Retail Sales
- Sales background
- Team Collaboration
- Problem-solving skills
- Confidentiality
- Documentation
Affiliations
Learn very quickly. Set high goals for myself ,and archive them with ease. Skill set proficient in many area's . Not afraid of new changes and able to rise to the occasion.
Timeline
PSE Clerk
USPS
01.2020 - Current
Store Manager
Sport Clips
05.2017 - 12.2020
Store Manager
Rocky Top Markets
02.2012 - 05.2017
Salon Manager
Studio Hair Dezine
04.2003 - 02.2012
Cosmetology Education
New Concepts School of Cosmetology
High School Diploma -
Bradley Central High School
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