Terence Bailey
Newark,DE
Summary
Experienced professional with a background in customer interactions and service solutions. Utilizes expertise in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving efficient and empathetic service. Recognized for reliability and proactive approach in meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Over the Road Truck Driver
Hirschbach Motor Lines Inc.
02.2024 - 11.2024
- Ensured timely deliveries by maintaining consistent communication with dispatchers and customers.
- Maintained clean driving records by consistently obeying traffic laws, staying alert at all times, and prioritizing safe driving practices throughout every trip.
- Facilitated successful deliveries under challenging weather conditions using defensive driving skills honed over years of experience navigating diverse terrains nationwide.
- Demonstrated professionalism with accurate logbook entries, meeting all reporting requirements for hours of service and equipment conditions.
- Operated A 53' ft reefer van.
Frontend Associate
Walmart Supercenter
10.2023 - 12.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
Correctional Officer
Philadelphia Prison System
11.2009 - 11.2016
- Makes rounds inside or outside buildings; counts residents and offenders; looks for fires; watches for residents and offenders trying to escape
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Customer service experience in greeting the public
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Answering phones in the institution call center
- Assisting with deescalating visitors, escorting public visitors and emergency response personnel and guarding/escorting public officials
Education
High School -
John Bartram High School
Philadelphia, PA01.2004
Skills
- Self-motivation and discipline
- Organizational growth
- Accident prevention strategies
- Teamwork mindset
- Problem-solving abilities
- GPS navigation mastery
- Communication
- Customer service
- Active listening
- Dependable and reliable
- Decision-making
- Accurate record keeping
- Critical thinking
- Flexibility
Timeline
Over the Road Truck Driver
Hirschbach Motor Lines Inc.
02.2024 - 11.2024
Frontend Associate
Walmart Supercenter
10.2023 - 12.2023
Correctional Officer
Philadelphia Prison System
11.2009 - 11.2016
High School -
John Bartram High School
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