Terence Bedford
Facilities and Customer Svc
Pflugerville,TX
Summary
Dynamic Facilities Building Manager with extensive experience at NSS, excelling in HVAC systems and team leadership. Proven track record in optimizing facility operations, managing budgets, and enhancing safety compliance. Skilled in building repairs and fostering strong vendor relationships, ensuring efficient project execution and exceptional customer service.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Facilities Building Manager
NSS
09.2022 - 09.2025
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Maintained HVAC, temperature control, electrical and building automation systems.
- Responded to building emergencies and managed repairs.
- Reviewed and oversaw construction and renovation projects.
- Prepared reports and schedules with accuracy.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Accounted for building usage and organizational needs when planning maintenance activities.
- Analyzed building control and HVAC system performance and recommended improvements.
- Interviewed, hired, and trained qualified maintenance employees.
Facilities Technician Lead
NSS
12.2018 - 09.2022
- Performed start-up functions on systems based on project plans, specifications and contract documents.
- Controlled expenses to meet budget requirements.
- Supervised staff of 4 in day-to-day activities.
- Accounted for building usage and organizational needs when planning maintenance activities.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Coordinated with vendors to identify and procure appropriate equipment necessary for project completion.
- Analyzed building control and HVAC system performance and recommended improvements.
- Maintained HVAC, temperature control, electrical and building automation systems (metasys).
- Interviewed, hired, and trained qualified maintenance employees.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
Loan Officer
RateGenius
10.2017 - 12.2018
- Maintained strict confidentiality of bank records and client information.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
Customer Service Representative
AT&T
08.2015 - 11.2017
- Identified and resolved discrepancies and errors in customer accounts.
- Achieved or exceeded company-defined sales quotas.
- Monitored service after sale and implemented quick and effective problem resolutions.
Tax Enforcement
Texas Comptroller
01.2012 - 09.2015
- Analyzed financial documents to accurately reflect client information on tax returns.
- Prepared tax returns for individuals and businesses.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Lanier High School
Austin, TXNo Degree - Business
Austin Community College
Austin, TXSkills
- Customer service and support
- HVAC systems
- Maintaining equipment
- Building repairs
- Supervision and leadership
Timeline
Facilities Building Manager
NSS
09.2022 - 09.2025
Facilities Technician Lead
NSS
12.2018 - 09.2022
Loan Officer
RateGenius
10.2017 - 12.2018
Customer Service Representative
AT&T
08.2015 - 11.2017
Tax Enforcement
Texas Comptroller
01.2012 - 09.2015
High School Diploma -
Lanier High School
No Degree - Business
Austin Community College
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