Terence Bowles
San Antonio,TX
Summary
Dynamic and reliable professional with a proven track record at Best Buy Home Delivery, excelling in teamwork and problem-solving. Adept at equipment maintenance and ensuring workplace safety, I consistently enhanced operational efficiency and customer satisfaction through effective communication and a strong work ethic. Committed to delivering high-quality results in fast-paced environments.
Professional helper committed to high standards and achieving results. Extensive experience in support roles with focus on efficiency and reliability. Known for strong team collaboration and adaptability to changing needs, consistently delivering dependable assistance. Expertise in problem-solving and effective communication, enhancing operational success.
Experienced with providing comprehensive support in dynamic environments. Utilizes strong problem-solving skills to tackle challenges effectively. Track record of excellent communication and teamwork, ensuring tasks are completed efficiently and accurately.
Overview
8
8
years of professional experience
Work History
Helper/Driver/Wearhouse/Installer Helper/Maintenance Technician
Best Buy Home Delivery
10.2022 - 02.2025
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
- Contributed to a safe work environment by maintaining cleanliness and order in the workspace.
- Operated various hand and power tools to complete general tasks.
- Supported skilled workers with tasks such as measuring, cutting, and assembling materials for successful project completion.
- Managed waste disposal efficiently to maintain a clean job site that adhered to safety regulations.
- Assisted in completing projects on time through diligent work and effective communication with team members.
- Provided reliable assistance to experienced professionals, enabling them to focus on more complex tasks or specialized areas of expertise.
- Prepared work areas for construction activities, removing debris or obstructions that could hinder progress.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during project execution.
- Used equipment properly to avoid workplace hazards or injuries.
- Gained valuable knowledge regarding industry best practices through regular interaction with seasoned workers.
- Participated in training sessions to enhance skills and knowledge.
- Loaded and unloaded construction materials to prepare for use in construction.
- Enabled more effective communication, organizing and distributing internal documents and messages efficiently.
- Improved operational efficiency by conducting routine maintenance on equipment, preventing unexpected downtime.
- Strengthened customer loyalty, engaging in friendly interactions and providing helpful advice on product selection.
- Enhanced safety on job site by rigorously following safety protocols and conducting regular equipment checks.
- Bolstered team morale and productivity by providing timely assistance and backup during peak hours or staff shortages.
- Facilitated smoother transactions, meticulously processing payments and returns to minimize wait times for customers.
- Bolstered client satisfaction by carefully listening to feedback and making adjustments to services accordingly.
- Removed debris and waste from job sites.
- Followed safety protocols on job sites.
- Unloaded and stored construction materials.
- Maintained tools and equipment in good working condition.
- Set up ladders and other access equipment.
- Operated variety of power tools and hand tools.
- Cleared work sites of hazardous items.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Obtained signatures from customers upon delivery of goods.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
- Enhanced team morale by providing support and assistance during peak delivery periods.
- Reduced incidents of late deliveries by implementing effective time-management strategies.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Demonstrated adaptability by quickly learning new installation techniques and methods as needed for various projects.
- Collaborated with team members to complete projects on time, ensuring high-quality results.
- Enhanced customer satisfaction by providing professional and timely installation services.
- Developed strong problem-solving skills by identifying potential issues during installations and addressing them promptly with team input.
- Facilitated smooth communication between team members, coordinating tasks effectively for optimal results.
- Showcased reliability by consistently arriving punctually at job sites, prepared to contribute positively toward project success daily.
Team Leader/ Cashier/ Fryer/Cashier/Fryer/Overnight Stocker and Receiver
Jack in the Box
09.2020 - 10.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Developed and executed training programs that significantly improved team skills and morale.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Frequently inspected production area to verify proper equipment operation.
- Welcomed customers and helped determine their needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined kitchen processes by implementing improved workflow strategies for increased productivity during busy shifts.
- Assisted management in maintaining accurate records of food supplies, equipment maintenance, and other operational aspects for optimal performance.
- Disinfected workspace and washed all utensils and dishes to maintain hygienic kitchen.
- Unloaded food supplies from distributor trucks and efficiently organized inventory.
- Ensured consistent food quality by conducting regular taste tests and adjusting cooking methods as needed.
- Trained new hires on fryer operations, safety procedures, and company policies, fostering a cohesive and efficient work environment.
- Reduced food waste through diligent monitoring of inventory levels and proper storage techniques.
- Guaranteed proper preparation of fried menu items to avoid over-seasoning, overcooking or under-cooking issues.
- Wrapped, dated and rotated food items to properly store food and maintain freshness.
- Adjusted oil cooking temperatures and monitored vats closely to avoid overheating.
- Played a key role in reducing average ticket times by optimizing kitchen workflows, leading to more satisfied customers and positive reviews.
Bar Assistant
Texan Icehouse Bar
10.2019 - 06.2020
- Provided support during special events, coordinating with event organizers for seamless execution of beverage services.
- Enhanced customer satisfaction by providing efficient and friendly service at the bar.
- Assisted in inventory management for optimal stock levels and reduced waste.
- Utilized strong multitasking abilities to balance multiple orders while maintaining excellent customer service standards.
- Contributed to increased sales by upselling premium beverages and promoting special offers.
- Maintained a clean and organized bar area, adhering to health and safety regulations.
- Developed rapport with customers, fostering a welcoming atmosphere and encouraging repeat business.
- Supported a positive work environment by maintaining open communication with colleagues and actively addressing any issues or concerns as they arose.
- Replaced empty kegs and soda syrups.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Restocked ice, condiments, and snacks.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Assisted in setting up and breaking down bar area for special events.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Checked ID cards and verified bar guests were of legal age.
- Assisted with bussing tables and cleaning up spills.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
Dishwasher/Cook/ Prepper
Deco Pizzeria
05.2019 - 10.2019
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
- Utilized effective time management skills to balance dishwashing duties with any additional cleaning or food preparation tasks assigned.
- Reduced dish breakage by carefully handling delicate items during the washing process.
- Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
Cashier/Overnight Cashier
Jack in the Box
05.2018 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Increased sales of promotional items by informing customers about current offers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Provided reliable and consistent coverage for overnight shifts, ensuring the continuation of store operations during non-peak hours.
- Assisted in restocking shelves and merchandise displays, ensuring product availability throughout the night.
Grill Cook/Cashier
MELT Gourmet Grilled Cheese
02.2017 - 04.2017
- Upheld company standards for food quality by consistently following established recipes for each menu item.
- Kept equipment in optimal condition via regular cleaning, inspection, and maintenance routines.
- Maintained consistent quality through thorough meat temperature checks and seasoning adjustments.
- Boosted teamwork by actively assisting colleagues in various kitchen tasks as needed.
- Supported the training of new hires on various aspects of the grill station operation, ensuring a seamless transition into their roles.
- Improved presentation of dishes with attention to detail and creative plating techniques.
- Increased safety by adhering to proper food handling practices and sanitation guidelines.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Verified order accuracy and quality ahead of service to maintain standards.
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
- Effectively communicated with fellow team members to coordinate dish preparation during peak service hours.
Education
High School Diploma -
Cy-fair High School
Houston, TX11-2016
Skills
- Active learning
- Teamwork and collaboration
- Attention to detail
- Following directions
- Excellent communication
- Customer service
- Heavy lifting
- Flexible schedule
- Flexibility
- Punctual and reliable
- Adaptability and dependability
- Basic math
- Equipment maintenance
- Work site preparation
- Hand and power tools
- Loading and unloading
- Basic electrical knowledge
- Safe lifting techniques
- Measuring accuracy
- Multitasking
- Workplace safety
- Problem-solving
- Organizational skills
- Installation and finishing
- Teamwork
Timeline
Helper/Driver/Wearhouse/Installer Helper/Maintenance Technician
Best Buy Home Delivery
10.2022 - 02.2025
Team Leader/ Cashier/ Fryer/Cashier/Fryer/Overnight Stocker and Receiver
Jack in the Box
09.2020 - 10.2022
Bar Assistant
Texan Icehouse Bar
10.2019 - 06.2020
Dishwasher/Cook/ Prepper
Deco Pizzeria
05.2019 - 10.2019
Cashier/Overnight Cashier
Jack in the Box
05.2018 - 05.2019
Grill Cook/Cashier
MELT Gourmet Grilled Cheese
02.2017 - 04.2017
High School Diploma -
Cy-fair High School
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