Terence Brown

• Collaborated with cross-functional teams to develop winning bid strategies for government contracts
• Covering Mid-South for Strategic Government accounts selling Fiber, Business COAX, VOIP, UCaaS, Network Redesign and SD-WAN
• Specific Cities include Memphis, Collierville TN, Little Rock, North Little Rock, Shreveport, Monroe LA and Tuscaloosa AL
• States including Arkansas, Louisiana, Mississippi and Tennessee
• Developed a deep understanding of the unique needs of each government agency, customizing account management strategies accordingly
• Q4 2022 Triple A Award Winner for Top 5% of Quota Attainment in Nation
• E-Rate experience into K-12.
• Assisted in preparing thorough responses to RFPs/RFQs from federal agencies, contributing significantly towards winning several lucrative contracts
• Achieved increased client satisfaction by delivering customized presentations and proposals tailored to government requirements

• Achieving 60% + close rate
• Mentorship to multiple team members who have seen their close rates grow within past two months
• Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements
• Licensed Insurance Agent – Property and Casualty.
• Boosted client satisfaction by developing and maintaining strong relationships through effective communication
• Established long-lasting relationships with key decision-makers within client organizations, solidifying Delta Defenses reputation as a trusted partner

• 1099 Employee tasked with forming partnerships with other services companies in IBM Maximo space with goal of partners using Alchemize Software
• Successfully formed partnerships with top three Maximo services companies within 6 months
• Lead IBM Relationship – Was able to gain confidence of IBM by closing 400K Software Licenses deal with first two months
• Able to work with Walmart to get Maxis Tech certified as Preferred Technology Partner and receive approvals to work directly with Walmart from IBM on IBM Software
• This took over 3 months of discussions, paperwork and getting C Level approvals from IBM and Walmart.

• Work with Hotel Operators to see value in converting their hotel over to OYO Brand Hotels
• Closed 1st location within 2 weeks of training
• Received “Fast Start” bonus and recognition from CEO and US Leadership
• Leading Sales Rep in State of Arkansas in October and November out of 4 reps, and was named Top Sales Agent both months in United States
• OYO Laid off all United States representatives in February 2020, one month after receiving Rookie of Quarter award.

• Help Restaurants join Waitr’s Restaurant success platform to build their incremental revenue
• Meet with and present very successful white glove service to restaurant owners in small to mid-markets
• Utilize phone, drop in and referrals to generate own leads all way to close
• 90% Travel – Would Fly Sunday Morning to remote
• Waitr openly discussed in August 2019 some reps would be removed so I immediately looked for new position and received offer.

Leveraged decades of networking to find margin rich customers who need simplified integration of Barcode Scanning into their businesses using Augmented Reality, Robotics, and AI

• Proudly was allowed by Apple and Microsoft to view their AR and AI technologies and sold them cutting edge Barcode tech to integrate into those devices as were being developed
• Over three million dollars in pipeline in first 30 days, ten million in pipeline within 9 months by leveraging aggressive contact campaigns into Small to Medium business acquisition plan I developed over years of managing sales representatives
• 1-year contract expired, after 5/2018 I continued to work to close out potential customers.

• Recruited to work with an experienced sales team of 12 sales reps, converting them from transactional salespeople to solution selling
• Tasked with evaluating and immediately dealing with underperformers on the team
• Released two agents and hired replacements
• Specialized in teaching sales representatives how to leverage the phone and Skype to create real relationships with their customers that have very little voice contact with their current hardware/software providers.

• Recruited by Director and VP of education to develop plan to turn around team from low performance of 60% between 2011 and 2014
• Achieved Sales goals and targets – 101% FY15 budget/quota and 187% of FY16
• Grew high margin SaaS Adoption Readiness Tool business of Small to Medium Businesses by doing 6 targeted phone campaigns per year into companies with less than 1,000 employees who had to educate their employees but didn’t have proper staffing levels to do so on larger scale.
• Increased software sales by developing and implementing strategic sales plans and maintaining strong relationships with key clients
• Collaborated with cross-functional teams to develop targeted marketing materials for prospective customers
• Achieved consistent quarterly revenue growth by closely monitoring sales team performance and providing ongoing coaching and training

• Managed Fortune 500 sales team in the Great Lakes/Ohio Valley region for Servers, Storage and Networking division of HP
• Increased total direct revenue from 90 million in FY12 to 110 million in FY13
• Worked with peers in G1K/Commercial to increase their participation in SPIF and contests
• Intel/VMWare Sales Manager of the Year 2011, 2013, AMD Sales Manager 2013, Fusion-IO Sales Manager 2012, 2013.

• Hired 28 employees while managing 10 senior salespeople who were temporarily assigned
• Worked actively with new hires to develop their sales and technical proficiencies
• Emphasis on developing relationship quickly and listening
• Transitioned transactional employees into Global 1000/Mid-Sized Commercial accounts sooner than projected due to their ability to upsell
• Trained new manager.

• Increased total direct revenue from 35 million in 2010 to 51 million in 2011 concentrating on open space accounts that didn’t purchase HP products
• Concentrated on learning customers businesses and keeping them educated on current IT trends
• 7 of the 15 Representatives who worked for me were promoted in 2011 and as of 2018 all are now very successful field managers or representatives for various companies.

• Expanded AT&T (Fortune 100 Company) account by providing solutions to business-critical issues
• Subject Matter Expert for merging account teams without disruption to the end customer
• Developed business partnerships with the outside sales team and the AT&T customers to ensure that the customers’ needs were met within required SLA’s
• Created and maintained complex Excel documents to assist the sales team in managing the account
• Participated in many large requests for pricing actions (Typically between 10 and 200 million dollars) and have also provided advice and leadership to subsidiaries of the AT&T account in regard to pricing structure.

• Responsible for monitoring sales and customer support of 50+ sales representatives
• Worked to implement Compaq’s first E- Configure Price Quote tool
• Implemented The Answer Group's Compaq Option Sales consumer and SMB account from 4 to 50+ sales representatives in less than six months
• This entailed working closely with Compaq to plan and train technical agents to recognize opportunity to sell Compaq-branded options to customer using Compaq’s E- configure price quote tool
• Created, hired and started similar sales division for Gateway.

• Compaq Presario Tech support division for The Answer Group
• Managed by 300+ technical consultants and 20 Technical Supervisors taking over 6000 calls / day
• Responsible for monitoring customer support skills given to Compaq customers by each technical consultant
• Maintained proper staffing, increased productivity, managed employee retention and kept high morale in center
• Responsible for day-to-day dealings with TAG's clients and their concerns
• Ranked in top half of entire Compaq division every quarter since promotion.
• Coordinated efforts between different teams within the organization to ensure seamless service delivery across all customer touchpoints

• Hired to be part of first major contract for Answer Group
• Rapidly became technical leader on call center floor and assumed higher levels of responsibility within first two months of being employed.