Summary
Overview
Work History
Education
Skills
Additional Information
Education and Training
Timeline
Generic

Terence Claggett

Laurel,Maryland

Summary

Results-driven Assistant Store Manager known for high productivity and efficient task completion. Possess specialized skills in inventory management, staff training and development, and sales strategy implementation. Excel at leadership, communication, and problem-solving to enhance team performance and achieve store objectives. Committed to fostering positive customer experiences while driving business growth. Reliable Delivery Driver known for productivity and efficient task completion. Possess specialized skills in route planning, time management, and safety compliance. Excel in communication, problem-solving, and adaptability, ensuring smooth delivery operations and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Delivery Driver

Instacart
Laurel, Maryland
03.2025 - Current
  • Interacted with customers pleasantly to meet their needs and drive satisfaction.
  • I checked the vehicle after each shift for any damage, and I made sure it was properly cleaned and maintained.
  • Transported clients from residences to their own choice of locations.
  • Inspected the vehicle before and after every trip to assess performance and maintenance requirements.
  • Delivered goods and services to customers on time, and in excellent condition.
  • Demonstrated professional conduct with clients and families to deliver outstanding customer service.
  • Maintained optimal safety by adapting driving to match current traffic conditions, and applying defensive strategies to avoid accidents.
  • Communicated with customers regarding delivery status and special requests.
  • Maintained cleanliness and organization of delivery vehicle regularly.
  • Followed safety protocols to ensure safe handling of food items.
  • Delivered groceries to customers' homes efficiently and on schedule.
  • Navigated routes using mobile applications for optimal delivery times.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Maintained accurate records of goods delivered and collected payments as required.

Assistant Store Manager (SL)

Petco
Laurel, Maryland (MD)
07.2019 - Current
  • Recommended merchandise to customers based on needs and preferences.
  • Discussed merchandise needs with shift supervisors.
  • Planned product displays to increase sales.
  • Consistently put customers first by handling needs with sense of urgency and compassion.
  • Promoted new product releases and limited edition items to drive sales.
  • Assisted in managing daily store operations and staff scheduling.
  • Ensured compliance with company policies and safety regulations.
  • Facilitated customer service initiatives to enhance shopping experience.
  • Addressed customer inquiries and resolved issues promptly and professionally.
  • Collaborated with management to implement promotional campaigns effectively.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Process Assistant

Amazon
Baltimore, MD
04.2020 - 06.2024
  • Trained and mentored new associates on responsible and customer-focused receiving, picking and packing functions and reported progress to supervisor.
  • Loaded and unloaded trucks, contacted suppliers for estimated arrival times, stocked and organized products to prepare for customer orders, and picked and packed orders.
  • Conducted routine quality checks to ensure adherence to operational standards.
  • Resolved operational issues quickly by applying critical thinking and problem-solving skills.
  • Provided support to team members in resolving process-related issues.
  • Scanned incoming products with radio-frequency scanners and entered products into inventory management system, allowing clear stock tracking and efficient customer order fulfillment.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Monitored process performance to ensure compliance with established standards.
  • Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
  • Identified potential risks associated with proposed changes or implementations of processes.
  • Analyzed data from multiple sources to identify opportunities for improvement.
  • Ensured accuracy of documents by conducting regular audits and reviews against established standards.
  • Collaborated with colleagues to develop innovative solutions for complex problems.

Education

High School Diploma -

Fairmont Heights High School
Capitol Heights, MD
4 2001

Bachelor of Arts - Culinary Arts

Stratford University
Falls Church, VA
2003

Skills

  • Quick learner
  • Collaborative team player
  • Multitasking proficiency
  • Sales and marketing expertise
  • Flexible availability
  • Regulatory compliance
  • Team leadership and development
  • Problem-solving skills
  • Incident reporting
  • Departmental coordination
  • Relationship management
  • Staff training and development
  • Performance enhancement
  • Cross-functional collaboration
  • Sound decision-making
  • Customer retention strategies
  • Goal setting techniques
  • Supervisory skills
  • Stockroom management
  • Materials handling
  • Inventory management
  • Organizational skills
  • Effective communication skills
  • Time management strategies
  • Loss prevention methods
  • Motivational techniques

Additional Information

I have school experience in hospitality management an hotel service.

Over 20 years of experience with customers service

Can work in team atmosphere or solo to complete work objection

Education and Training

other

Timeline

Delivery Driver

Instacart
03.2025 - Current

Process Assistant

Amazon
04.2020 - 06.2024

Assistant Store Manager (SL)

Petco
07.2019 - Current

High School Diploma -

Fairmont Heights High School

Bachelor of Arts - Culinary Arts

Stratford University

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