Terence DeLucia
Portland
Summary
Resourceful Return Agent known for high productivity and efficiency in task completion. Possess specialized skills in customer service, inventory management, and dispute resolution. Excel in communication, problem-solving, and adaptability, ensuring seamless return processes and customer satisfaction.
Overview
35
35
years of professional experience
Work History
Return Agent
National Car Rental
Portland
01.2018 - 06.2025
- Resolved customer complaints in a professional manner while adhering to company policy.
- Assisted customers with car returns.
- Direct customer in
- Scan in the vehicle.
- Explain the bill.
- Fix issues with billing.
- Make sure the customer is satisfied
Airport Shuttle Driver
Alamo
Portland
03.2017 - 12.2018
- Informed customers of local attractions, restaurants, hotels. during trip.
- Inspected vehicles before trips to ensure they are properly equipped with necessary supplies such as first aid kits, fire extinguishers.
- Provided accurate directions to customers when requested.
Caregiver
Self-employed
Great Falls
01.2013 - 12.2016
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Coordinated transportation services for clients when necessary.
- Provided landscaping services
Landscaper
Self-employed
Las Vegas
01.1994 - 12.2013
- Applied fertilizers and pesticides according to safety regulations.
- Repaired walkways with pavers or concrete blocks when needed.
- Transported plants, turf and other materials to designated areas for installation.
- Planned and designed landscaping projects to meet customer needs and preferences.
- Installed water features such as fountains and sprinkler systems.
- Performed routine maintenance of irrigation systems including repairs when needed.
Administrative Assistant
Las Vegas Business Press
Las Vegas
09.1990 - 03.1993
- Built Ads.
- Picked up the ads.
- Delivered print to newspaper.
- And tasks related to production.
Education
High School Diploma -
Linden High School
Linden, NJ06-1981
Skills
- Customer service
- Billing resolution
- Vehicle inspection
- Data entry
- Inventory management
- Customer relationship management
- Attention to detail
- Effective communication
- Team collaboration
- Complaint handling
- Adaptability
- Professionalism
Timeline
Return Agent
National Car Rental
01.2018 - 06.2025
Airport Shuttle Driver
Alamo
03.2017 - 12.2018
Caregiver
Self-employed
01.2013 - 12.2016
Landscaper
Self-employed
01.1994 - 12.2013
Administrative Assistant
Las Vegas Business Press
09.1990 - 03.1993
High School Diploma -
Linden High School
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