Terence Dorsey

• Reviewed incoming shipments for correctness to ensuring no damage or duplication of orders.
• Ensured proper documentation of all inbound shipments, maintaining accurate records for future reference and auditing purposes.
• Expedited the handling of damaged or defective products, promptly notifying appropriate parties for resolution (rejected damaged items, recorded shortages).
• Enhanced warehouse productivity with diligent inventory management and accurate recordkeeping.
• Maintained a clean and safe working environment by adhering to strict safety protocols and guidelines.
• Assisted in training new team members, sharing valuable knowledge on best practices for receiving operations.
• Supported company growth by adapting to an increasing volume of incoming shipments while maintaining high standards of accuracy and timeliness.
• Verified orders by comparing names and quantity of items packaged with Bill of Lading documents.
• Utilized forklift to load, unload trailers.

Pick-To-Voice System - Trained to use Vocollect Unit, Headset, and Scanner.

Picking An Order:

• The employee is trained to set the system up to be able to recognize their voice, perform noise samples, retrain commands, change volume, change speaker settings and load task packages. With time, they will set the speed to the fastest level they can react to in order to confirm their pick quickly.
• Inducts parcels into voice system by either scanning barcode on a single box or scanning multiple boxes by using the Build Train command (up to 10 - boxes are organized phonetically Alpha through Juliet)
• When prompted, it proceeds to location, responds with location check digit, selects number of books per instruction, and confirms the number picked Places books in correct carton fie. when train picking instruction is "Alpha, put

2). Push completed carton from diverted location onto conveyer

• Trained on use of all commands to be used. SUSPEND command to stop picking a box or a train, SKIP command to skip locations that are short on stock, ADJUST TRAIN command to either remove a carton from a train or add a carton to it, COMBINE TRAIN command to combine two trains of boxes, DESCRIPTION command to verify correct title in location and, the HOW MUCH MORE command to find out how many remaining picks there are on a carton or train.
• Verifies the correct stock in location when prompted by Pick To Voice by either scanning the ISBN or voicing in the last 4 digits as needed
• At specified times, identify orders by wave and plan numbers to make sure they are completed.

General Duties:

• Read and select the proper size carton for volume and size of product to be shipped and insert invoice.
• Properly positions and affixes the labels on the carton to ensure they are oriented for the system scanners.
• Inspects product visually to ensure it is free of damage and the correct count before placing it in the carton to be shipped.
• Ensures correct placement of the books in carton to allow the General Warehouse Employees in packing to carefully secure books with the proper amount of dunnage in order to prevent movement and protect the product while in transit.
• Records the proper adjustments for short shipments on the carton

Assists in resolving any discrepancies.
WMS- Make adjustments for damaged books, stock transfers, and put-away (return product to inventory): retrieves order status information and looks up parcels.

• Lifts and moves cartons from conveyor and places in appropriate drop zone (pallets)
• Places full pallet and partial pallet picks in designated areas.
• Loads outbound trucks.
• Counts to make sure inbound and outbound freight has correct full pallet, case quantities
• Prepares product for shipment, ensuring that the exact number and type of product is loaded for shipment.
• Ensures that receipts/orders are complete and counts verified. Keeps lead or supervisor advised of any shortages, problems, and incorrect labels/markings
• Ensures the accuracy of all receipt/shipping documents.
• Ensures the receipt/shipping counts match all documents and bill of ladings.
• Assists in resolving any discrepancies.
• Uses various devices (scanners and Pick-To-Voice)
• Ensures that all work instructions are followed exactly and updates the lead or supervisor when completed
• Moves full pallets to shrink wrapping machine using appropriate equipment
• Inspects cartons/pallets for damage. Maintains a clean, neat, and order ly work area.
• Maintains a clean, neat, and orderly work area.
• Conducts operations in a manner that promotes safety.
• Enforces established safety, health, and housekeeping policies and procedures in or der to minimize injuries, loss of production time, and damage
• Worked well in a team setting, providing support and guidance.

• Managed maintenance activities, supervised staff, and inspected equipment.
• Assigned tasks to team members and evaluated their performance.
• Checked and stocked inventory throughout the facility to meet demands
• Followed safety protocols in handling chemicals and equipment to prevent accidents.
• Documented and reported accidents and injuries.
• Successfully worked independently or with a team depending on the task at hand
• Ensured compliance with OS HA guidelines related to environmental health and safety regulations
• Trained new employees on company policies, procedures and work ethics.
• Resolved conflicts between team members.
• Implemented security practices to preserve assets and minimize liabilities.
• Assisted managers with employee recruitment and interviews
• Tracked company inventory and noted item shortages for future product orders
• Provided ongoing coaching to staff members, promoting skill development and career progression.
• Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.

• Resolved customer complaints by exchanging merchandise, refunding money, or adjusting bills.
• Submitted credit requests for defective products, pricing errors, and customer accommodations.
• Developed positive relationships with customers to ensure repeat business
• Organized merchandise displays according to planograms while following company guidelines.
• Delivered customer service by greeting customers and answering any store inquiries
• Processed payments using credit card machines, POS terminals, and other payment processing systems.
• Trained new cashiers in the use of cash registers and processing payments
• Promoted sales through suggestive selling techniques to maximize customer satisfaction
• Handled money accurately including counting back change correctly to customers
• Performed store opening and closing duties as required
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

• Maintained a clean and organized environment by vacuuming floors, dusting furniture, and sanitizing surfaces (Swept, mopped, vacuumed, scrubbed, waxed and polished floors using appropriate equipment).
• Checked and stocked inventory, ensuring availability of necessary supplies.
• Handled and stored hazardous chemicals safely (Stored toxic supplies properly to adhere to state and federal storage regulations).
• Notified building managers of needed repairs and maintained public safety.
• Operated industrial cleaning equipment for custodial tasks.
• Managed building keys, access cards, and maintained cleaning supplies inventory.

Reported any suspicious activity or security concerns immediately.

• Wore protective gear while using dangerous materials or heavy equipment to minimize accident risk.
• Followed all OSHA regulations when performing duties related to floor care
• Scrubbed, stripped and waxed floors with heavy powered scrubbers and buffers.
• Stripped old wax from floors prior to applying new finish coats
• Performed routine cleaning and maintenance of floors using scrubbing machines, buffers, vacuums and other specialized equipment.

• Emptied trash cans and recycling bins to keep building clean and free of germs.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Kept building spaces premises clean inside and outside.
• Operated buffers to clean and polish floors.
• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
• Maintained floor cleaning and waxing equipment.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Reported damages and hazardous conditions to management for further action.
• Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
• Followed safety protocols and safe use of protective gear to prevent injury to self and others.
• Replaced and refilled paper towel and toilet paper dispensers for users convenience.