Terence Fernandez

Work History

Frankie's Italian ChopHouse

06.2023 - Current

Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

The Capital Grille

07.2006 - 06.2021

Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Provide customers with a distinctive and memorable experience.
Created and maintained professional relationships with all clients and guest.

Fleming's Prime Steakhouse & Wine Bar

01.2003 - 07.2006

Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Served food and beverages promptly with focused attention to customer needs.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Roy's

08.1999 - 01.2003

Served food and beverages promptly with focused attention to customer needs.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Maintained a clean and orderly dining area for an enjoyable guest experience.