Terence Fitzgerald
Brooklyn,USA
Summary
Detail-oriented banking professional with 7 years of experience in retail and digital banking. Expertise in enhancing customer relationships, identifying financial needs, and driving product adoption. Strong background in compliance, account management, and fraud prevention. Committed to fostering customer loyalty and supporting branch growth through effective financial consultations.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Relationship Banker
Valley Bank
Brooklyn, NY
09.2025 - Current
- Strengthened client relationships through comprehensive financial needs assessments and tailored banking solutions.
- Drove branch growth through strategic referrals and targeted product recommendations in deposit, lending, and digital banking channels.
- Identified opportunities to deepen customer relationships and enhance engagement, serving as a trusted financial resource.
- Open and maintain consumer accounts including checking, savings, CDs, and IRAs while ensuring compliance with regulatory and bank requirements.
- Partner with branch leadership to support sales initiatives, customer acquisition efforts, and service excellence objectives.
- Educate customers on digital banking tools, self-service platforms, and fraud prevention best practices.
- Consistently maintain operational accuracy and adherence to compliance, security, and audit standards.
Digital Banking Specialist
Apple Bank
Long Island, NY
06.2024 - 02.2025
- Supported customers with digital and online banking platforms, enhancing client experience through effective problem-solving.
- Guided customers through mobile banking, online banking, remote deposit, and digital payment solutions.
- Guided customers in utilizing mobile banking, online banking, remote deposit, and digital payment solutions, increasing adoption of digital tools.
- Maintained strong knowledge of banking regulations and authentication procedures to protect customer assets and information.
- Processed account servicing activities, disclosures, renewals, and maintenance requests for a wide range of banking products.
- Collaborated with branch and operational teams to identify and resolve customer concerns, improving overall service delivery.
Customer Service Representative
Apple Bank for Savings
Brooklyn, NY
11.2019 - 06.2024
- Managed consumer and business account openings, identifying opportunities to enhance customer relationships with additional products and services.
- Developed customer rapport by providing consultative service and resolving account-related concerns effectively.
- Managed consumer and business account openings while identifying opportunities to enhance customer relationships through additional products and services.
- Ensured compliance with regulatory requirements and bank policies while maintaining exceptional service standards.
- Supported branch objectives by engaging customers proactively and generating referrals.
Teller / Customer Service Representative
Wells Fargo, N.A.
New York, NY
03.2018 - 07.2019
- Processed high-volume customer transactions with accuracy while maintaining excellent customer service.
- Identified customer needs and recommended banking products and services to help achieve financial goals.
- Supported branch operations through daily balancing, audits, vault access, ATM servicing, and cash management procedures to ensure smooth functioning.
- Aided in detection and escalation of suspicious transactions and potential fraud activity to enhance security.
- Maintained compliance with internal controls, security requirements, and operational risk standards.
Education
Associate Degree - Business Administration
Kingsborough Community College
Brooklyn, NYHigh School Diploma -
WATCH High School
Brooklyn, NYSkills
- Consumer Banking
- Digital Banking Solutions
- Deposit products
- Consumer Lending Referrals
- Sales and Business Development
- Financial assessment
- Regulatory and Compliance Standards
- Fraud detection
- Branch Operations
- Account management
- Cross-selling
- Cash handling
- Customer experience
- Team collaboration
- Relationship Management
- Client loyalty
- Digital banking solutions
Certification
- New York State Security Guard License
- 8-Hour Security Guard Training Certificate, STAR Security Group Corp
- 16-Hour Security Guard Training Certificate, STAR Security Group Corp
Timeline
Relationship Banker
Valley Bank
09.2025 - Current
Digital Banking Specialist
Apple Bank
06.2024 - 02.2025
Customer Service Representative
Apple Bank for Savings
11.2019 - 06.2024
Teller / Customer Service Representative
Wells Fargo, N.A.
03.2018 - 07.2019
Associate Degree - Business Administration
Kingsborough Community College
High School Diploma -
WATCH High School