Overview
Work History
Education
Skills
Certification
Scrum Master
Timeline
Generic

Terence Glenn

Humboldt,Tennessee

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lead Forklift Operator

Delta Faucet Company
03.2023 - Current
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.

Team Leader

Nextier Oil Field Solutions
12.2021 - 01.2023
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.

Customer Service Associate

Mercedes Benz
08.2020 - 01.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Data Entry Clerk

Unipres of North America
03.2015 - 11.2016
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Collated and organized data entry documents into filing systems for easy access.
  • Followed established procedures to enter and process data correctly.

Education

Scrum Master/Project Management

Scrum Alliance

Skills

  • Client Service
  • Technical Support
  • Quality Improvement
  • Mentoring
  • Work Planning
  • Coaching
  • Daily Workflow Improvement

Certification

  • Certified Scrum Master

Scrum Master

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Timeline

Lead Forklift Operator

Delta Faucet Company
03.2023 - Current

Team Leader

Nextier Oil Field Solutions
12.2021 - 01.2023

Customer Service Associate

Mercedes Benz
08.2020 - 01.2021

Data Entry Clerk

Unipres of North America
03.2015 - 11.2016

Scrum Master/Project Management

Scrum Alliance
  • Certified Scrum Master

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Terence Glenn