Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Terence Green

Peachtree City,GA

Summary

TERENCE S.GREEN Sr PROGRAM MANAGER/SITE MANANGER SUMMARY:

Sr. Program Manager/Site Manager with over 35 years of professional managerial leadership and information technology experience, Possess the intellectual capacity and experience of business operations and technology to effectively execute the skills necessary to effectively accomplish all tasks associated with the performance of assigned duties and responsibilities in any functional position which assigned. A Dynamic Executive with 20 plus years of experience helping organizations reach their full potential while remaining on the leading edge of emerging technology. Adept in making key decisions and working with other professionals to achieve goals and solve problems. Skilled in managing global and cross functional employee staff and programs/projects striking a focused balance on employee development and company success through efficient business operations. With the knack for excelling in the absence of orders and guidance, developed a reputation for integrity, effective team building and maximizing limited resources to create excellent results. Strives at being a true consummate professional with unlimited potential and leadership skills. Proactive goal-oriented outlook is contagious and impacts the actions of all those around. Held in high regard by superiors, peers, and subordinates alike. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact organizational success. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated operational expertise and professionalism. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational goals and vision,

Overview

16
16
years of professional experience

Work History

Office Site Manager/Sr Program Manager

American Systems
11.2012 - Current
  • Monitors, coaches, and supervises team of cross-functional staff of 67 employees geographically spread across United States and Puerto Rico.
  • Leadership and technical expertise is sought by most senior members of American Systems and primary customer, United States Army Reserve.
  • Developed and implemented policy and procedure changes resulting in increased overall efficiency, effectiveness, and productivity
  • Changes resulted in 20% reduction in service outage times, Days Sales Outstanding (DSO) (10 days lower than company goal), millions of dollars in reduced operational costs, and remarkable high retention numbers.
  • Responsible for management of telephony systems located at over 600 locations supporting approximately 50,000 personnel for $60M contract
  • Individual projects under program includes administrative support, service desk support, contract and billing support, voice and data engineering support, training support, logistical support, operation and maintenance support, and program management support
  • Manages planning, development, and implementation of integrated solutions and engineering support via both waterfall and agile means
  • Fosters outstanding customer relationship; yielding superb customer feedback
  • Create weekly/monthly reports and presentations for management team.
  • Maintained positive customer relations by addressing problems head-on and implementing proactive successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Program Manager

CIBER Federal Outsourcing, Inc
09.2008 - 11.2012
  • Served as CIBER single interface with USAR Contracting Officer Representative and customer agency representatives for all contract related initiatives
  • Manages cross functional team of across multiple functional areas to include technical and administrative disciplines
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
  • Provides management oversight for USAR telephone bill payment and tracking valued in excess of 13 million dollars annually; resulting in 18% reduction in telecom costs
  • Serves as client executive in conflict resolutions and continuity of operations
  • Assigns contractor schedules; responsible for formulating and enforcing work standards
  • Reviews and submits deliverables as scheduled; annotating discrepancies while maintaining performance metrics
  • Reviews work discrepancies and maintains performance metrics
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Identified program obstacles and communicated possible impacts to team.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Managed multiple strategic projects with numerous sub-projects.
  • Interacted with customers and clients to identify business needs and requirements.
  • Collaborated with leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Leveraged project management processes and tools to define and execute projects.
  • Participated in vendor selection and management process for program initiatives.
  • Researched industry best practices in support of training development and program content.

Operations/Site Manager

CIBER Federal Outsourcing, U.S. Army Reserve Command
11.2007 - 09.2008
  • Responsible for onsite telecommunications management that provides integrated solution for cost control, system integration, and repair solutions for 900+ customer sites supporting almost 65 thousand users
  • Managed diverse global team to ensure operational availability of essential voice capabilities across Continental United States
  • Responsible for requisite training required to ensure required certifications and skills maintained in IT fields for over 40 engineering personnel
  • Responsible for managing duties and tasks of telecom engineers, network engineers, service desk personnel, billing team, circuit provisioning team, and administrative support team.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Successfully planned and implemented customer's converged network solution of voice, data, and video for approximately 300 locations
  • Responsible for voice and data inside and outside cabling communications infrastructure at 900 sites throughout Continental United States and Puerto Rico
  • Managed technology insertion and voice infrastructure deployment and operation
  • Developed service improvement proposals, cost reduction proposals, alternate routing techniques, and bandwidth studies/forecasts
  • Performed traffic engineering studies/analysis for voice & data circuit optimization
  • Established standards for inside-plant and outside plant cabling infrastructure supporting telecom operations in accordance with BICSI standards
  • Contributed to development, evolution, upgrade, and migration plan to transition customer to IP-based voice infrastructure, including project management processes
  • Oversaw all daily office operations and equipment maintenance; while maintaining records and logs of work performed and materials and equipment used.
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

Master of Science - Business Administration - Project Management

Colorado Technical University
Colorado Springs, CO
2011

Bachelor of Science - Business Management – Project Management

Colorado Technical University
Colorado Springs, CO
2009

First Sergeants School - Leadership

United States Army Sergeants Major Academy
Fort Bliss, TX
2003

Sr Presidential Switchboard Lead -

White House Communications Agency Training Academy
Anacostia Annex, DC
1987

Skills

  • Project Management
  • Risk Management
  • Customer Relationship Management
  • Plan Projects
  • Manage Contracts
  • Human Resource Management
  • Verbal and Written Communication
  • Employee Coaching and Mentoring
  • Communication
  • Conflict Resolution
  • Manage Budgets

Affiliations

PMP Boot CampGlobal Knowledge, Project Management InstituteUnited States Army Regimental Signal Corps Armed Forces Communications - Electronics Association (AFCEA)National Rifle Association (NRA)Prince Hall Free Mason

Timeline

Office Site Manager/Sr Program Manager

American Systems
11.2012 - Current

Program Manager

CIBER Federal Outsourcing, Inc
09.2008 - 11.2012

Operations/Site Manager

CIBER Federal Outsourcing, U.S. Army Reserve Command
11.2007 - 09.2008

Master of Science - Business Administration - Project Management

Colorado Technical University

Bachelor of Science - Business Management – Project Management

Colorado Technical University

First Sergeants School - Leadership

United States Army Sergeants Major Academy

Sr Presidential Switchboard Lead -

White House Communications Agency Training Academy
Terence Green