Terence Jensen

Quick Quack Car Wash - Pleasant Grove, UT November 2019 to Present

• Oversee all Operations at both locations. Mechanical, financial, team Hiring, training, Customer conflict resolution, incident resolution, HR, financial growth, and profitably, EBITDA, REVENUE, GROSS PROFIT.
• Took over a very broken location. With Low car volume, Low conversion sales, broken processes. low social media reviews, Low OSATS (overall customer satisfaction scores). Broken equipment and very dirty location.
• Hired, trained and implemented great processes to increased membership count at Pleasant Grove location from 4300 to 8000. Increased Total EBITDA from 500,000 to 1.4 million YTD.
• Increased Car Counts from 12,000 to over 20,000 Per Month
• Hired, trained and implemented great processes to increased membership count at my American Fork location from 4900 to 7700. Increased Total EBITDA from 500,000 to 1.4 million YTD.
• Increased Car Counts from 13,000 to over 20,000 Per Month
• Region leader in Cars per Hour and Efficiency.
• Increased performance Audits to 90% and higher
• Region leader in OSATS (Overall Customer Satisfaction Score) Quality of Wash, Speed of Experience, Teammate Friendliness, Overall Cleanliness.
• Regional Leader in Maintenance Budget Control YTD
• Regional Leader in Labor Control MTD, YTD
• Reached and exceeded all KPIs every month 5 years in a row
• Trained over 30 plus LITs (leaders in training) that have gone on to become Store Leaders
• Trained 3 RITs (Regional in Training) that have gone on to become regionals
• Hired, trained and developed 2 Teammates within my system that have grown from Teammate to Shift Lead to Assistant Store Leader then to Store Leaders from my two locations.
• Hired, Trained and developed 13 teammates that have grown within my system from Teammate to shift lead to Assistant Store Leader.
• ENPS Score of 94% from My Team YTD
• Increased SMG360 (Social Media Score) from 3.9 to 4.7 at PG
• Increased SMG360 (Social Media Score) from 3.7 to 4.5 at AF
• Improved all Preventative maintenance.

Very mechanically inclined

Store Director

-Directed a store generating $4.3 million in revenue. - Assumed leadership of a troubled location facing numerous operational challenges, including 120 pallets of freight backlog. - Improved the store's rating from D to B within six months. - Achieved a 3% increase in sales year-to-date and resolved all backlogged inventory. - Elevated customer ratings from 3.2 to 4.1. - Recruited and trained a new team, promoting four individuals to supervisory and ICM positions. - Provided support for store openings in Spokane, Washington, as well as in Riverdale and Bountiful, Utah.

**Store Manager/District Manager** Shopko - Store 768 - July 2016 - January 2019 - Managed the highest-performing Hometown location within Shopko, generating $8.2 million in sales. - Addressed substantial operational deficiencies and high turnover rates within the store. - Raised the corporate audit rating from 1.79 to 2.38 within one year. - Increased sales performance from 91.2% to 101.1% of the sales plan YTD and improved EBITDA from 73% to 116% of the plan. - Reduced employee turnover by 65.5%. - Enhanced protection plan (EPPS) sales from 2.7% YTD to 15.6% YTD, the highest within the Hometown segment. The store received the Front-End Sleigh for Solutions Contest award in 2016, permitting a $1,000 addition to the Teammate Pool of Dollars. - Improved the loyalty scan rate from 61.1% YTD to 70.1% YTD. - Led the region in customer satisfaction surveys with an average of 12 submissions per week and raised the net promoter score (NPS) from 45% to 71%. - Developed three team members into supervisory positions and two into assistant manager roles while overseeing six locations.

Store Manager

** Shopko - Store 533 - Tioga, ND May 2015 - July 2016 - Managed a location facing significant operational and staffing challenges. - Recruited and trained a completely new team, achieving a 130% reduction in turnover over the course of one year. - Improved audit scores from 1.18 to 2.07 and raised sales performance from 45.5% to 74.8% of the plan within one year. - During this tenure, also hired and trained staff for the adjacent location in Stanley. - Enhanced protection plan (EPPS) Improved Epps (protection plans) from a 1.3% YTD to 11.1% YTD, led the district in Customer

surveys turned in weekly average of 10. Improved NPS (net promote score) from 31% to 74%, Improved Loyalty Scan Rate from 38.4% to 49.9%.

• Developed a strong team based on good processes. Developed 2 assistants at this location.
• Support help to Stanley and New Town location.

General Merchandise Manager

Shopko- Store 85 - Taylorsville, UT June 2014 to May 2015

• GM side was very troubled. (DIE, TRUCK, IN STOCK, PRICE CHANGES, PLANOS).
• High turnover location 110% turnover able to improve 30%.
• Hired and trained a brand-new team based on a strong process.
• Turned a troubled location around within a year and delivered great results
• 104.1% to plan total store.

While in Taylorsville support help in Spanish Fork, Sandy, Murray and Brigham City.

General Merchandise Supervisor

Shopko- Store 84 - West Jordan, UT May 2013 to June 2014

Provided direct assistance to the GM manager in the assigned areas of Hard/ Home, Lawn & Garden (Seasonal sets), Consumables and Electronic departments. Assisted with assignment of

daily tasks and monitoring of performance of teammates. Responsible for the Date Code Audit

Program. Responsible for providing exceptional customer service.

Seasonal, Toys Specialist, Truck Unload Supervisor, Truck Process Supervisor

Shopko- Store 82 - Murray, UT October 2008 to May 2013

Assisted GM Manager in maintaining backroom organization. Supervised assigned work and monitored all teammate's performance in the process of incoming merchandise and the stocking of

merchandise on the salesfloor/ stockroom to ensure full salesfloor. Responsible for the auto pull

process.