Terence Johnson
Country Club Hills,IL
Summary
Proficient Service Consultant specializing in repair and maintenance of products. Top-notch skills in maintaining documentation and records, as well as facilitating updates and resolving conflicts. Bringing many years of industry experience.
Overview
8
8
years of professional experience
Work History
Service Consultant
CarMax
Tinley Park, Illinois
01.2023 - Current
- Provided excellent customer service to customers by answering inquiries and resolving complaints.
- Assisted customers in selecting appropriate services based on individual needs and preferences.
- Demonstrated knowledge of company products and services, including pricing plans and features.
- Inspected vehicle engines and other components to identify potential issues.
- Handled incoming calls from customers regarding product or service orders.
Vehicle Condition Appraiser
CarMax
Tinley Park, IL
09.2021 - 01.2023
- Conducted field inspections of customer vehicle to assess condition, quality, and value.
- Performed visual inspections of vehicle interior and exterior components to detect any damage or defects.
- Conducted road tests to evaluate performance of the engine, transmission and other major components.
- Provided detailed reports on inspection findings to management and customers.
Residential Technician
Comcast
Mccook, IL
03.2020 - 09.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Installed, configured and tested network hardware such as routers, switches and wireless access points.
- Provided technical support to end users by troubleshooting various networking issues.
- Monitored web traffic using specialized software tools to identify potential threats.
Store Receiver
Target
Tinley Park, Illinois
03.2019 - 03.2020
- Received and stored incoming stock, verified accuracy of shipments against purchase orders and invoices.
- Conducted cycle counts to ensure accurate inventory levels.
- Restocked shelves as needed throughout the day.
Apple Genius
Apple
Irvine, California
08.2016 - 01.2019
- Provided technical support to customers over the phone and in person for Apple products.
- Configured, tested, and troubleshot various Apple hardware components such as Macbooks, iPhones, iPads, and iMacs.
- Assisted customers with software installation and setup of their devices.
- Performed data recovery services on Apple computers using specialized tools.
- Repaired broken screens, keyboards, hard drives, memory upgrades. on Apple products.
Education
High School Diploma -
Costa Mesa High School
Costa Mesa, CA06-2016
Some College (No Degree) - General Education
Irvine Valley College
Irvine, CASome College (No Degree) - Computer And Information Sciences
Prairie State College
Chicago Heights, ILSome College (No Degree) - Computer And Information Sciences
Coresa Online Course
Online SchoolSkills
- Customer Relations
- Marketing Strategies
- Complaint resolution
- Issue Resolution
- Technical Support
- Sales expertise
- Repairs expertise
- Public Speaking
- Electrical Systems
- Diagnostic expertise
- Engine repair
- Vehicle inspections
- Operating systems
- Wireless Networking
- System Administration
- Hardware Installation
- Mobile Device Management
- Software configuration
- Network Security
- HVAC Repair
- Plumbing repair
- Snow Removal
- Grounds Maintenance
- System Testing
- Masonry work
- Safety and compliance
- Parts maintenance
- Sanitizing skills
Timeline
Service Consultant
CarMax
01.2023 - Current
Vehicle Condition Appraiser
CarMax
09.2021 - 01.2023
Residential Technician
Comcast
03.2020 - 09.2021
Store Receiver
Target
03.2019 - 03.2020
Apple Genius
Apple
08.2016 - 01.2019
High School Diploma -
Costa Mesa High School
Some College (No Degree) - General Education
Irvine Valley College
Some College (No Degree) - Computer And Information Sciences
Prairie State College
Some College (No Degree) - Computer And Information Sciences
Coresa Online Course