Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Terence Kitchen

Tustin,CA

Summary

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

13
13
years of professional experience

Work History

Sales Consultant

7-Eleven
04.2022 - 03.2025
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Retail Repair Technician

Micro Center
11.2021 - 02.2022
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
  • Completed all repair and maintenance activities promptly and to high quality standards.
  • Inspected and tested, repaired and refurbished products for proper operation.
  • Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
  • Followed detailed repair and maintenance procedures for consumer products.
  • Adhered to strict safety protocols while working with potentially hazardous materials or electrical components during the repair process.
  • Tested parts and components to confirm adherence to manufacturer specifications.
  • Collaborated with team members to complete complex repairs and improve overall service quality.
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Consistently met or exceeded performance metrics for repair completion times and customer satisfaction ratings.
  • Supported colleagues by sharing knowledge of specialized techniques or tools used in specific types of repairs when necessary.
  • Provided exceptional customer service by explaining the repair process, answering questions, and offering expert advice on device care and maintenance.
  • Prioritized urgent or high-priority jobs to ensure minimal disruption for customers experiencing critical issues with their devices.
  • Improved repair accuracy, employing detailed documentation process for each step of repair, from diagnosis to testing.
  • Facilitated knowledge sharing among repair team, leading to more efficient problem-solving and skill development.
  • Reduced repeat repair rates, meticulously testing devices post-repair to confirm resolution of all issues.
  • Maintained up-to-date knowledge of industry advancements, applying new methods to repair processes when beneficial.
  • Improved customer satisfaction with prompt and accurate issue diagnosis, followed by effective solutions.
  • Expedited emergency repair requests to minimize downtime for critical equipment, maintaining high customer satisfaction levels.

Dog Trainer

Petco Animal Supplies Stores Inc.
02.2021 - 02.2022
  • Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
  • Evaluated animals to determine temperaments, abilities and aptitude for training.
  • Implemented puppy socialization classes that promoted early development of essential social skills and appropriate interaction with other dogs and humans.
  • Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
  • Maintained clean training arena for group classes.
  • Consulted with owners to discuss behavioral concerns and determine final goals.
  • Strengthened relationships between handlers and working dogs by facilitating bonding exercises designed to build trust and mutual understanding.
  • Worked individually with dogs on track for higher-level certifications in obedience and show performance.
  • Imparted valuable knowledge on nutrition and exercise routines to clients, contributing to overall canine health improvement.
  • Offered guidance on selecting suitable equipment such as leashes, collars, and harnesses that promote proper handling techniques while walking or training dogs.
  • Instructed group classes to teach essential obedience commands, fostering well-behaved pets in various settings.

Senior Sales Consultant

7-eleven
03.2018 - 02.2021
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.

IT Technician

Enviornmental Compliance Inc.
01.2012 - 07.2015
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Improved network efficiency by optimizing configurations and implementing necessary updates.
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Configured systems according to prescribed software and hardware frameworks.

Education

Tustin Adult Education
Tustin, CA

No Degree -

Irvine Valley College
Irvine, CA

Skills

  • Time management
  • Quick Learner
  • Computer industry expertise
  • Systems and software expertise
  • Detailed and precise note taking
  • Customer obsessed
  • Customer relations
  • Product and service knowledge
  • Customer service
  • Persuasive communication
  • Product and service sales
  • Strategic planning

Accomplishments

  • Resolved product issues through consumer testing.
  • Received student of the year award consistently in school.
  • Made many maps and mods for various games.
  • Consistently stays over 50% in customer reward transactions.
  • Mostly self taught computer repair and troubleshooting.
  • Performed basic and advanced troubleshooting at age 12.
  • Performed basic and advanced PC building techniques at age 12.
  • Took an A+ Hardware and Software Course at Irvine Valley College.

Timeline

Sales Consultant

7-Eleven
04.2022 - 03.2025

Retail Repair Technician

Micro Center
11.2021 - 02.2022

Dog Trainer

Petco Animal Supplies Stores Inc.
02.2021 - 02.2022

Senior Sales Consultant

7-eleven
03.2018 - 02.2021

IT Technician

Enviornmental Compliance Inc.
01.2012 - 07.2015

Tustin Adult Education

No Degree -

Irvine Valley College

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Terence Kitchen