Terence Knowles
Oakland,FL
Summary
Dynamic Facility Supervisor at Caesars Entertainment with expertise in facility management and vendor coordination. Proven track record of enhancing operational efficiency through process improvements and employee training and scheduling. Skilled in electrical systems, Emergency power and Transfer switches and adept at problem-solving, fostering a collaborative work environment that prioritizes safety and productivity. Worked extensively with chiller water systems and DX systems. Proficient with Niagara, Continuum and Trane Tracer BAS systems. Use of Microsoft office suite and Maxximo CMMS is also used daily. Can read, understand and utilize blueprints and schematics.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Facility Supervisor
Caesars Entertainment
01.2018 - Current
- Supervised daily operations ensuring compliance with safety and quality standards.
- Managed maintenance schedules, optimizing equipment performance and reducing downtime.
- Trained staff on operational procedures, enhancing team productivity and service quality.
- Implemented process improvements, resulting in increased efficiency in facility management.
- Coordinated with vendors for timely procurement of supplies, maintaining inventory levels.
- Conducted regular inspections to identify maintenance needs and ensure optimal facility conditions.
- Developed training programs for new hires, fostering a knowledgeable workforce.
- Led emergency response drills, improving readiness and safety awareness among staff.
- Monitored and maintained inventory levels, ensuring adequate supplies were available for ongoing facility needs.
- Managed a team of facility staff, providing training and guidance for optimal performance.
- Enhanced safety standards by conducting thorough risk assessments and addressing hazards promptly.
- Improved facility efficiency by implementing streamlined processes and procedures.
- Coordinated facility upgrades and renovations to ensure minimal disruption to daily operations.
- Conducted regular audits of facility conditions, identifying areas in need of improvement or repair.
- Reduced maintenance costs with proactive equipment inspections and preventative measures.
- Served as the primary point of contact for external vendors and contractors, streamlining communication efforts throughout various projects.
- Facilitated smooth transitions during employee turnover periods by effectively managing staffing changes.
- Established effective communication channels between departments, fostering collaboration and teamwork within the organization.
- Ensured compliance with local regulations by staying informed on current codes and requirements applicable to the facility''s operation.
- Promoted an inclusive work culture that prioritized teamwork while respecting individual strengths and perspectives.
- Implemented energy-saving initiatives, reducing overall utility expenses for the facility.
- Conducted regular facility inspections to identify repair needs or improvements.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Defined and coordinated preventative maintenance plans to support longevity of facility systems and equipment.
- Collaborated with contractors, vendors and stakeholders to support on-time projects completion.
- Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
- Scheduled and oversaw maintenance, repair and installation activities.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Created and maintained daily and weekly reports for upper management.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Organized ongoing maintenance schedules to boost system performance.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Utilized proper tools and materials to adhere to safety guidelines.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Shop Manager
RNW Automotive
09.2017 - 12.2018
- Oversaw daily operations, ensuring efficient workflow and high-quality service delivery.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed and enforced operational procedures to enhance customer satisfaction and compliance.
- Established vendor relationships, negotiating favorable terms for supplies and services.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Implemented effective cost control measures to reduce overheads and maintain profitability during challenging economic times.
- Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.
- Resolved customer complaints with effective solutions, maintaining positive store reputation.
- Led community engagement initiatives, increasing brand awareness and loyalty.
- Managed budgeting and financial planning, maintaining healthy cash flow.
- Managed inventory levels, ensuring optimal stock at all times for customer needs.
Owner/Operator
RJ Towing, Recovery & Transport Inc.
08.2005 - 09.2017
- Managed operational logistics for towing, recovery, and transport services.
- Oversaw fleet maintenance ensuring all vehicles met safety regulations.
- Developed and implemented efficient dispatch protocols to enhance response times.
- Trained and mentored staff on industry best practices and customer service standards.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Managed day-to-day business operations.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Operated with safety and skill to avoid accidents and delays.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Dropped and hooked trailers and changed configuration of equipment.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Completed routine maintenance on truck to keep in working order.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Secured vehicle to tow truck and checked all attachments for safe operation.
Education
High School Diploma -
Cardinal Gibbons High School
Fort Lauderdale, FLSkills
- Electrical systems
- Facility management
- HVAC systems
- Building automation
- Repairs and maintenance
- Vendor coordination
- Special projects
- Electrical
- Computerized maintenance management
- Materials and labor costing
- Skilled maintenance and repair
- Problem-solving abilities
- Multitasking
- Troubleshooting skills
- Hand and power tool operation
- Decision-making
- Employee safety training
- Operational efficiency
- Analytical and critical thinking
- Worker training
- Professionalism
- Asset management
- Building operations
- Record keeping
Certification
ASE Certified Master Automotive Technician
Florida Gaming License Slot/Cardroom/Pari-Mutual Combo (1055)
Timeline
Facility Supervisor
Caesars Entertainment
01.2018 - Current
Shop Manager
RNW Automotive
09.2017 - 12.2018
Owner/Operator
RJ Towing, Recovery & Transport Inc.
08.2005 - 09.2017
High School Diploma -
Cardinal Gibbons High School