Terence Kucherera
Lusail
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Assistant Server
Four Seasons Hotels and Resorts
05.2024 - Current
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Developed strong rapport with regular customers through friendly interactions and personalized service, encouraging repeat business.
- Utilized strong communication skills to relay important information between servers, kitchen staff, and management.
- Greeted all guests warmly upon arrival, setting a positive tone for their dining experience from the start.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Participated in ongoing training sessions and workshops to improve knowledge, skills, and overall job performance as an Assistant Server.
- Supported needs of all approximately 6 servers daily for steakhouse style type of restaurant with social relevancy and intentionality.
Houseman
Four Seasons Hotels and Resorts
05.2023 - 05.2024
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as need for smooth operation
- Reported found guest articles and merchandise damage to managers on duty.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
- Upheld brand standards consistently by adhering to all policies and procedures regarding cleanliness, safety, and guest privacy.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
Concierge Agent
Raddison Hotel and Lanzerac Hotel
02.2020 - 01.2022
- Maintained clean and welcoming lobby area to create positive first impression for guests.
- Collaborated with other hotel departments to ensure smooth operations and consistent communication regarding guest requests.
- Assisted guests with reservations, ensuring seamless booking experience.
- Handled transportation arrangements for guests, including coordinating car rentals and shuttle services as needed.
- Exceeded occupancy targets through effective marketing strategies targeted at specific demographics or event attendees.
- Developed strong relationships with local vendors to secure exclusive discounts and promotions for hotel guests.
Sales Assistant
Eden All Natural
01.2019 - 02.2020
- Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
- Processed transactions accurately while maintaining high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
Education
Cape Academy of Tour Guides
Cape Town Associate of Science - Accounting
University of South Africa
South Africa 11.2022
GED -
Zonnebloem Nest Senior School
Cape Town 11.2016
Skills
- Reliability and punctuality
- Food Preparations
- Hospitality service expertise
- Team Player and friendly
- Interpersonal Skills
- Cleanliness standards
Languages
English, Xhosa
Native language
Shona
Proficient
C2
Additional Information
Country:Zimbabwean
Date of Birth: 1 July 1998
Timeline
Assistant Server
Four Seasons Hotels and Resorts
05.2024 - Current
Houseman
Four Seasons Hotels and Resorts
05.2023 - 05.2024
Concierge Agent
Raddison Hotel and Lanzerac Hotel
02.2020 - 01.2022
Sales Assistant
Eden All Natural
01.2019 - 02.2020
Cape Academy of Tour Guides
Associate of Science - Accounting
University of South Africa
GED -
Zonnebloem Nest Senior School
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