Terence McCray
North Olmsted,OH
Summary
Product Trainer at MTD, I leveraged multimedia tools and mentoring abilities to elevate training programs, enhancing product adoption and customer satisfaction. My proactive approach in both tech and emergency services, including at Olmsted Falls, significantly improved skill levels and operational efficiency, showcasing a blend of hard and soft skills with measurable success. Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Product Trainer
MTD
03.2022 - 05.2024
- Developed a library of engaging training materials, including videos, presentations, and user guides to support onboarding efforts.
- Designed and administered competency tests to evaluate trainee mastery, providing actionable insights for targeted coaching opportunities.
- Stayed current on industry trends, attending conferences and workshops to refine skills and incorporate new techniques into existing training programs.
- Enhanced the overall customer experience with in-depth product demonstrations and hands-on sessions, resulting in increased satisfaction scores.
- Improved product adoption rates by designing and delivering comprehensive training programs for customers and employees.
- Trained internal subject matter experts who then provided localized support in their respective regions or departments, expanding knowledge dissemination throughout the organization.
- Reduced customer support inquiries by creating detailed FAQs sections as part of the overall training package.
- Collaborated with product development teams to ensure accurate representation of features during training sessions, leading to better understanding among users.
Fire Fighter /Advanced EMT
Olmsted Falls
04.1990 - 08.1994
- Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision-making in emergency situations.
- Mentored new firefighters by sharing knowledge and experience, fostering a supportive learning environment for professional development.
- Increased firefighter skill levels by providing ongoing training sessions on new equipment use, rescue techniques, and hazardous materials handling.
- Saved lives and protected property by swiftly executing firefighting techniques during numerous incidents.
- Provided critical medical assistance to injured individuals at incident scenes utilizing CPR certification and basic EMT skills when necessary.
- Maintained optimal fire station conditions by overseeing daily equipment checks, facility repairs, and inventory management tasks.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Reduced fire hazards within the community by conducting thorough building inspections and recommending preventive measures.
- Promoted a culture of safety within the fire department by adhering to established protocols in both routine activities and emergency situations.
- Enhanced teamwork among crew members through regular training exercises and collaboration in high-pressure situations.
Education
Emergency Medical Advance Certification - Emergency Medical Technology
Southwest General Hospital
Middleburgh Heights, Ohio1990
Bachelor of Arts - Firefighting / Emergency Medical
Cuyahoga Community College
Cleveland, OH08.1983
Skills
- Mentoring abilities
- Onboarding Processes
- Virtual Training
- Train-the-Trainer
- Multimedia Tools
- Training delivery
Accomplishments
- Supervised team of [Number] staff members.
Certification
- Training and egaging adult students, MTD -
Timeline
Product Trainer
MTD
03.2022 - 05.2024
Fire Fighter /Advanced EMT
Olmsted Falls
04.1990 - 08.1994
Emergency Medical Advance Certification - Emergency Medical Technology
Southwest General Hospital
Bachelor of Arts - Firefighting / Emergency Medical
Cuyahoga Community College
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