Terence McDaniel
Lynchburg,VA
Summary
Enthusiastic health care professional with focus to initiate positive rapport, inspire trust and guide teams toward achievement of organizational goals. A natural leader with expertise in superior customer service. Devoted to quality patient care and administrative services. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for partners to drive loyalty, retention and revenue.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Admission & Marketing Director
Saber Healthcare
Altavista, VA
10.2023 - Current
- Developed and maintained strong working relationships with hospital case managers and other community resources to drive business and achieve monthly budget goals.
- Built lasting relationships with residents and families, serving as a resource for the Autumn Care community.
- Implemented daily best practices to ensure consistency for staff and business partners.
- Set and pursued new quarterly goals to elevate the business's performance.
- Marketed to community partners to establish and nurture long-term working relationships.
- Provided tours and promotional materials for the community.
- Explained and managed admissions contracts for incoming residents.
- Monitored and adhered to insurance policy practices and authorizations to maintain proper expectations for residents.
- Managed and maintained resident information in Electronic Medical Records (EMR) and Customer Relationship Management (CRM) systems.
- Collaborated with other departments to coordinate strategic marketing activities.
Sales / Customer Service Advisor
Renaissance CDJR
Altavista, VA
07.2023 - 10.2024
- Responded to customer inquiries via telephone and email.
- Followed up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives, and explaining warranties and services.
- Prepared, purchased vehicles, and completed final delivery checks.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Office Manager / Admin Support
Seven Hills Home Health & Hospice
Lynchburg, VA
01.2016 - 06.2023
- Marketing and business development to build/maintain relationships with referral sources (MD Offices, Hospitals, & Skilled nursing facilities.) Maintain an understanding of insurance policies and providers while actively verifying patient coverage
- Managed EMR systems to organize paperwork, insurance information, and patient medical records
- Overseen client & staff inquiries with professionalism/promptness
- Auditing to prevent billing error/delay by following insurance regulatory guidelines
- Governed file room and increased patient satisfaction by 29%, by aligning and reallocating resources, and streamlined copy and report printing.
- Serve as a systems administrator, offering basic help desk skills to troubleshoot efficiently and patch software, systems, and equipment to maintain HIPAA compliance for employer/staff.
Customer Service Representative
Startek Inc
Lynchburg, VA
01.2014 - 01.2015
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- IT help desk to resolve technical issues with internet, cable, & phone for Comcast at the launching of their X1 Platform
- Mentored new hires on company procedures, protocols, and appropriate customer service etiquette for quality assurance
- Monitored calls of colleagues to ensure balanced workloads and quality customer service
- Researched, documented, and escalated cases to higher levels of support according to procedures.
Education
Non-Degree -
Central Virginia Community College
05-2014
High School Diploma -
Jefferson Forest High School
05-2013
Skills
- Customer Service Excellence
- Excellent communication skills
- Adaptability and flexibility
- Positive attitude
- Analytical and Problem-Solving
- Data Collection/Research
- Documentation preparation
- HIPAA Compliance
- Medical Terminology
- Empathy
- Creativity
- Storytelling
- Multitasking
- CRM Management
- Partnership Development
Certification
CPR Certification, American Red Cross, 2015-2023
Timeline
Admission & Marketing Director
Saber Healthcare
10.2023 - Current
Sales / Customer Service Advisor
Renaissance CDJR
07.2023 - 10.2024
Office Manager / Admin Support
Seven Hills Home Health & Hospice
01.2016 - 06.2023
Customer Service Representative
Startek Inc
01.2014 - 01.2015
Non-Degree -
Central Virginia Community College
High School Diploma -
Jefferson Forest High School