Terence Morris III
New Orleans, LA | Relocating To Houston, TX
Summary
Entry-level IT support candidate with three years of computer science coursework, CompTIA Security+ certification, and hands-on experience through IT support and cybersecurity labs. Familiar with technical troubleshooting, service desk workflows, ticketing, and web application security concepts. Strong customer-service and communication skills with a background in fast-paced environments.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Team Member
McAlister's Deli
01.2025 - Current
- Delivered high-quality customer service in fast-paced environment, enhancing customer experience
- Verified order accuracy and addressed customer inquiries, ensuring satisfaction with each transaction
- Prepared food items while upholding cleanliness and safety standards, contributing to a safe dining experience
Crew Member / Brand Ambassador
Raising Cane's
01.2024 - 01.2025
- Advocated company values to strengthen brand identity
- Engaged customers to enhance brand reputation
- Managed tasks efficiently during peak service hours
Front Desk Assistant
University of New Orleans
01.2022 - 01.2024
- Welcomed visitors at reception desk and assisted students, staff, and faculty
- Streamlined phone communications to enhance front desk operations
- Delivered administrative and clerical support to facilitate daily office functions
Education
High School Diploma -
East St. John High
Reserve, LA01-2021
Three years of course work toward a degree - Computer Science
University of New Orleans
New Orleans, LA09-2026
Skills
- Technical troubleshooting
- IT support fundamentals
- Service desk workflows
- Ticketing & issue tracking
- User support & prioritization
- Access control concepts
- Cybersecurity fundamentals
- Web vulnerability identification
- Security best practices
- Computer networking fundamentals
- Microsoft Word & PowerPoint
- Customer service & communication
Certification
- Microsoft Word Certification
- Microsoft PowerPoint Certification
- CompTIA Security+ Certification
Technical Projects and Labs
- Cybersecurity & Web Application Labs - TryHackMe
- Practiced identifying web application vulnerabilities and common attack techniques
- Applied cybersecurity concepts involving authentication, access control, and security testing
Timeline
Team Member
McAlister's Deli
01.2025 - Current
Crew Member / Brand Ambassador
Raising Cane's
01.2024 - 01.2025
Front Desk Assistant
University of New Orleans
01.2022 - 01.2024
High School Diploma -
East St. John High
Three years of course work toward a degree - Computer Science
University of New Orleans