Terence Ojong

• Worked on SAFe framework with other scrum teams, Attended Scrum of Scrums to coordinate dependencies across various other scrum teams in Agile Release train. Worked with Release train Engineers, system Architects and system Teams for Infrastructure requirements and support integration testing.
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives using of JIRA.
• Helped Product Owners/product Management in maintaining, refining and prioritizing product backlog.
• Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress up to 10%
• Attended PI planning workshops and facilitated system demo, inspect and adapt workshops for future PI and Release Management meetings
• Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.
• Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
• Worked effectively with multiple Scrum teams both internally and off-shore.
• Shielded scrum team from external interference for optimal productivity and success of Agile process.
• Provided extensive guidance on Agile scrum processes and methodologies to highly effective teams with goals of improving quality and productivity.
• Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
• Researched emerging technologies and current trends to stay knowledgeable in methods that could benefit Scrum team.
• Helped various scrum teams write and split User stories as well as breaking down Epics.
• Confluence was used to maintain project documents such as project plans, project scope, status reports and also to assign tasks.
• Tracked team progress by creating sprint burndown charts and release burndown charts.
• Helped teams in deciding sprint backlog for every sprint.
• Kanban board was also used to help visualize work-in-progress and maximize efficiency.
• Managed financials, budgets, invoicing and forecasting in terms of resources and cost for financial year.
• Worked to provide continuous improvement for product development lifecycle

• Helped in building trusting environment where problems can be raised without fear of blame, retribution or being judged with emphasis on healing and problem solving'
• Helped in facilitating of discussions, problem-solving, decision making, conflict resolution and delivery of committed work goals.
• Helped in implementation of agile methodology across different scrum teams
• Demonstrating good leadership ability to coach and empower team to reach their highest potential.
• Helped as servant leader in facilitating of various scrum ceremonies/events such as sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
• Helped product owner in grooming of product backlog as well as educate him on values of scrum
• Helped the entire organization in the understanding of agile and implementation of agile methodology.

• Assisted with internal and external communication, improving transparency and radiation information.
• Facilitated reviews of software requirement specifications with a cross functional team of engineers.
• Facilitated backlog refinement meetings using planning poker to provide story points and estimates
• Practiced Servant Leadership to ensure successful delivery across all scum teams.
• Held retrospectives, provided management with team feedback and suggestions to resolve concerns.
• Ensured that there is good relationship between team and product owner as well as others outside team (stakeholders).
• Created an environment of collaboration through strong servant leadership capabilities within teams.
• Attended meetings with other scrum masters to establish new ways of adding value amongst teams while following agile methodologies

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Provided primary customer support to internal and external customers.
• Demonstrated computer skills for data entry and answered broad variety of inquiries.
• Leveraged sales expertise to promote products and capitalized on upsell opportunities.
• Assisted sellers with platform requirements for renewals and upgrades generating the business and extra 5% in sales

Study Abroad: italy, Italian history and culture