Manage Engine
Terence Reese
Business Representative/ Entreprenuer
Atlanta,GA
Summary
Accomplished Inventory Supervisor experienced working with over 1000 shipments every week. Dedicated to providing timely updates on deployment expectations. Demonstrated accuracy in order fulfillment and shipment procedures. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Asking appropriate questions to get an understanding of and training in new fields of work. Motivated to learn, grow and excel in the business for long term relationships.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Inventory Supervisor/IT Help Desk Technician
Transworld Systems Inc.
Augusta, GA
03.2021 - 06.2022
- Reviewed and monitored inbound inventory, outbound shipments and made adjustments to inventory records accordingly.
- Created databases and spreadsheets to improve inventory management accuracy which pushed productivity and accuracy.
- Created and established new methods to pack equipment for work at home agents to increase efficiency and ease set up process.
- Managed inventory, IT Help desk ticketing software systems such as Microsoft Excel and Manage Engine to provide inventory level updates and notices for supply orders, etc.
- Collaborated with hundreds of department leaders to establish lasting relationships and bridge any gaps between IT and operations.
- Monitored completeness, accuracy and compliance during equipment deployments which ranged up to 100 boxes daily.
- Led and supervised inventory team, conducting training and setting appropriate schedules.
- Conducted inventory audits weekly to ensure all necessary parts are in place on schedule. Over 2,000 parts reviewed weekly.
Sales Associate/Freight Sorter
Tractor Supply Company
North Augusta, SC
10.2020 - 03.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Loaded and unloaded trucks.
- Attached labels to finalized products before shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Strapped items down over protective padding to secure throughout transportation.
Sr. Account Expert/Messaging Expert
T-Mobile
Augusta, GA
10.2014 - 10.2020
- Maintained customer satisfaction with proactive discussions on concerns and beneficial transitions into right-fitted sales options.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting software/tools to aid customers in with one-call resolution versus transferring unless Tier 3 assistance was needed.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers by engaging in active listening to better connect the customer to the business.
- Updated account information to maintain customer records per any topics discussed and/or changes made.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
Education
High School Diploma -
Josey High School
Augusta, GA 08.2008 - 05.2012
Skills
Logistic management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Documented and coached employees which led to higher productivity to meet business needs.
Software
Descartes (ShipRush)
TrackIt
Microsoft Office
Interests
Longevity
Growth
Work-Life Balance
Personal Achievement
Timeline
Inventory Supervisor/IT Help Desk Technician
Transworld Systems Inc.
03.2021 - 06.2022
Sales Associate/Freight Sorter
Tractor Supply Company
10.2020 - 03.2021
Sr. Account Expert/Messaging Expert
T-Mobile
10.2014 - 10.2020
High School Diploma -
Josey High School
08.2008 - 05.2012
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