Terence Samuels

Customer Returns Processor

EOL

Auditing

Problem Solve

Auditing-Recovery

Pallet Jack Operator

Shipping

TDR

Binder

• Account manager
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
• Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
• Sales
• Recruiting
• Safety Surveys
• Billing
• Payroll
• New Customer Site Evaluation

• Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Lowered WSR from 1.15- 0.40 by promoting Safety.
• Set and Preformed all branch operations for Success.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Sales
• Marketing
• Payroll
• Successfully recruited and placed over 227 Workers to work after Hurricane Irma 2017.

• Installed windows and doors efficiently using power tools and hand tools.
• Ensured precise measurements for installations, enhancing overall fit and functionality.
• Collaborated with team members to optimize workflow during installation projects.
• Trained new installers on safety protocols and best practices in window and door installation.

• Actively recruited and oversaw training for all new branch employees.
• Led branch operations, ensuring optimal staffing and resource allocation.
• Developed the annual branch business plan for maximum profitability and effectiveness.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
• Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
• Implemented annual performance appraisals for all branch staff.
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
• Payroll
• Billing

• Conducted regular audits of stock areas to maintain cleanliness and compliance with standards.
• Boosted sales by effectively organizing and replenishing merchandise on the sales floor.
• Implemented process improvements that enhanced efficiency in stock handling operations.
• Ensured proper pricing, tagging, and signage for all products to maintain compliance with company guidelines.

• Developed strategic plans to enhance client satisfaction and service efficiency.
• Actively recruited and oversaw training for all new branch employees.
• Developed the annual branch business plan for maximum profitability and effectiveness.
• Implemented annual performance appraisals for all branch staff.
• Maintained friendly and professional customer interactions.
• Customer Service
• Coordinated with regional management to align branch objectives with company goals.
• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
• Recruiting
• Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.