Ms office: word, excel, outlook, PowerPoint, one note,
Terence Shivers Jr
South Euclid ,OH
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Shipping Office Assistant
Lincoln Electric
02.2019 - 05.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Input data into spreadsheets and databases.
Customer Outreach Coordinator
Portrait Innovations
06.2017 - 06.2019
- Pursued quarterly growth targets through strong leadership, analysis, problem-solving, team building, and coaching.
- Provided leadership, guidance and support to staff members.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Monitored program performance and outcomes for successful delivery of services.
Receptionist
Marriot Hotel
08.2016 - 05.2017
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Customer Service Representative
Verizon
03.2014 - 07.2016
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Cross-trained and backed up other customer service managers.
- Delivered prompt service to prioritize customer needs.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma -
Brush High School
Lyndhurst, OH09-2012
Skills
- Business Writing
- Spreadsheet Management
- Customer Service
- Meeting planning
Software
Email: mail merge, filters, folders, rules
Timeline
Shipping Office Assistant
Lincoln Electric
02.2019 - 05.2023
Customer Outreach Coordinator
Portrait Innovations
06.2017 - 06.2019
Receptionist
Marriot Hotel
08.2016 - 05.2017
Customer Service Representative
Verizon
03.2014 - 07.2016
High School Diploma -
Brush High School
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