Summary
Overview
Work History
Skills
References
Timeline
Generic

Terence Sloan

Columbus City,OH

Summary

Dynamic operations manager with over 10 years of experience in Logistics and Supply chain, excelling in logistics management and client relations. Proven track record in optimizing processes and enhancing customer satisfaction. Skilled in accounts receivable and strategic initiatives, consistently delivering results within budget and time constraints. Reliable and analytical, driving operational efficiencies.

Overview

14
14
years of professional experience

Work History

Independent Business Owner

Sloan Solutions
COLUMBUS, Ohio
01.2024 - Current
  • Opened and Established an LLC to partner with Globaltranz to bring my book of business with me and run it from cradle to grave.
  • Conducted audits of accounting records to ensure accuracy of financial reporting.
  • Drafted proposals for potential clients or customers.
  • Researched industry trends to stay competitive.
  • Provided technical support when required by customers or employees.
  • Managed day-to-day operations of the business.
  • Managed crisis situations, resolving issues promptly to minimize impact on business.
  • Negotiated contracts and agreements to secure advantageous terms.

Regional Outside Sales Representative

CH Robinson
Columbus, OH
02.2022 - 01.2024
  • Managed and Maintained a travel budget to meet C-Suit Execs and supply chain boards for large and small scale companies.
  • Developed presentations and based on companies current supply chain model to drive for change showing optimization and sometimes consolidation.
  • Led and managed projects to support logistics efforts and plans.
  • Troubleshot and formulated strategies for expected and unanticipated logistics issues.
  • Identified and resolved shipping and packaging errors.
  • Consistently met company and department objectives within budget and time constraints.
  • Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
  • Performed budget management with company leadership, analyzing previous purchases and forecasting future requirements.
  • Managed purchases by making initial assessments, selecting suppliers and meeting support requirements.
  • Managed multiple small and large-scale projects in cross-functional environment.
  • Logged, processed and followed up on merchandise authorization shipments in databases.
  • Coordinated with freight forwarders to expedite international shipments.
  • Refined and improved product transport and storage processes.
  • Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
  • Generated, mailed and monitored invoices.
  • Attended weekly conference calls with global teams discussing regional opportunities and challenges.

Executive Account Manager

Total Quality Logistics Inc.
Columbus, OH
10.2015 - 11.2021
  • Verified compliance with federal, state and local regulations regarding dispatch operations and safe driving.
  • Audited and approved weekly invoices for customer accounts to facilitate accurate billing.
  • Dispatched information to service providers to schedule freight movement.
  • Analyzed client orders and available driving personnel to plan and execute within client needs and expectations.
  • Logged, processed and followed up on merchandise authorization shipments in databases.
  • Determined appropriate licensing requirements and product classification for import and export shipments.
  • Coordinated with freight forwarders to expedite international shipments.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Cultivated carrier relations and tracked financials to verify optimum performance.
  • Evaluated open accounts to look for past-due balances and pursue collection strategies.
  • Prepared and maintained customers' monthly reconciliation schedules.
  • Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
  • Performed administrative tasks to support strategic initiatives.

Federal Collections Representative

Transworld Systems Inc.
Columbus , OH
11.2011 - 10.2015
  • Advised debtors on payment options and set up payment plans.
  • Reasoned with customers and attempted to negotiate full balance payments.
  • Handled irate customers smoothly to achieve performance targets.
  • Handled contracts and payments on accounts.
  • Used effective questioning techniques to clarify why debtors were delinquent.
  • Entered customers' financial status information into system.
  • Utilized skip tracing resources to complete background checks and loan documents.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Received payment and posted to appropriate customer accounts.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Reviewed accounts to determine payment plan compliance.
  • Recorded information about customers' financial status and collections status efforts.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Negotiated credit extensions to assist customers in paying overdue accounts.

Skills

  • Client relations and retention
  • 10 plus years of Customer Service
  • Research ability
  • Credit and collections
  • Accounts receivable
  • Invoicing proficiency
  • Claims processing
  • Payment management
  • Fleet dispatch
  • Transportation management systems
  • Profit and loss management
  • Safety standards
  • Import and export operations
  • Freight cost reporting
  • Working collaboratively
  • Computer skills
  • Critical thinking
  • Analytical
  • Reliable and trustworthy
  • Strategic initiatives
  • Logistics management
  • Logistics oversight

References

References available upon request.

Timeline

Independent Business Owner

Sloan Solutions
01.2024 - Current

Regional Outside Sales Representative

CH Robinson
02.2022 - 01.2024

Executive Account Manager

Total Quality Logistics Inc.
10.2015 - 11.2021

Federal Collections Representative

Transworld Systems Inc.
11.2011 - 10.2015

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Terence Sloan