Summary
Overview
Work History
Education
Job Skills
Timeline
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TERENCE STADJUHAR

Summary

Have gained an extensive amount of customer service experience in multiple industries, including providing outstanding service and leadership throughout the field of insurance, in multiple disciplines, to both external customers and internal associates. This includes helping achieve profitability for a variety of business areas while also providing the customer base with the highest level of service to garner extremely high satisfaction results on a regular basis. The result of these efforts is having developed strong skills that benefit both the customer and the company.

Overview

28
28
years of professional experience

Work History

Senior Property Quality Assurance Evaluator

ALLSTATE INSURANCE CO.
10.2021 - Current
  • Complete reinspections of property damage estimates written by Allstate adjusters and vendors to provide feedback while identifying and addressing cost containment opportunities for the company
  • Helping establish and perform Real time onsite review process to facilitate more immediate reinspections for the purpose of providing quicker and more timely feedback to all relevant parties

Claim Service Consultant- Property Claims

ALLSTATE INSURANCE CO.
05.2003 - 10.2021
  • Performed on-site inspections of physical property damage for customers to assess damages and determine cost of repair, while enhancing the claims experience to provide optimum customer satisfaction and a feeling of well-being in how things were handled
  • Was recognized for distinguished customer service performance on an annual basis for exceedingly high results in customer handling for the company (2004, 2008, 2009)
  • Calculated costs accurately and fairly to ensure a proper repair for the proper price in multiple markets
  • Also recognized within the company for top accuracy results in cost balance related to daily estimating performance (2008, 2009)
  • Was chosen to lead a region-wide customer service training pilot program to help develop other claim employees in face-to-face customer interaction (2009)
  • Recently performed as an authority consultant and technical trainer for the Property West zone, mentoring and coaching our adjusters to develop their estimating skill sets so that we are collectively writing the most accurate estimates for our customers and the business
  • Was awarded with a distinguished performance award for my role in mentoring our new adjusters as well as developing and applying this new role for expansion throughout our region and ultimately the company (2020).

Senior Claims Adjuster- Auto Claims

ALLSTATE INSURANCE CO.
05.1996 - 05.2003
  • Performed multiple roles within the auto claims office including handling and settling total loss claims for our customer base, creating and negotiating damage estimates in both a drive-in claim center and field setting upon damage inspections and managing the oversight program of the Allstate affiliated body repair shops in our local region for day to day interaction with our customers
  • Earned multiple performance bonus awards to recognize for top-tier customer satisfaction numbers (1997, 2000).

Education

Bachelor of Arts in International Studies and Business Administration -

UNIVERSITY OF DENVER
Denver, CO
06.1993

Job Skills

  • Proficient in multiple Microsoft applications including Word, Excel and PowerPoint, as well as XACTware
  • Efficient with all Windows-based applications as well as internal Tableau programs
  • Licensed insurance claim handler for multiple states including Texas and Wyoming
  • Licensed Asbestos Building Inspector through the Colorado Department of Public Health and Environment (CDPHE)
  • Extremely detail-oriented with strong written and verbal communication skills

Timeline

Senior Property Quality Assurance Evaluator

ALLSTATE INSURANCE CO.
10.2021 - Current

Claim Service Consultant- Property Claims

ALLSTATE INSURANCE CO.
05.2003 - 10.2021

Senior Claims Adjuster- Auto Claims

ALLSTATE INSURANCE CO.
05.1996 - 05.2003

Bachelor of Arts in International Studies and Business Administration -

UNIVERSITY OF DENVER

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TERENCE STADJUHAR