terence walthour

• Maintained a clean and safe bus environment for the comfort of all passengers.
• Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
• Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
• Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
• Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
• Informed passengers about route details, schedules, transfers, and fare policies as needed.
• Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
• Accepted and processed fares.
• Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
• Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
• Transported passengers safely along prescribed routes according to tight schedules.
• Completed pre- and post-trip bus inspections for safe passenger transportation.
• Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.

• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Consulted with customers to assess needs and propose optimal solutions.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
• Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Negotiated contracts with vendors to secure favorable terms for the business.

• Delivered packages to customer doorsteps and business offices.
• Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
• Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
• Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
• Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
• Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.

Customer service

Money transactions

Safely maneuvering 18wheeler in close