Hardworking qualified, trained, and experienced veteran military professional. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent communication and interpersonal skills,
including international postings in the Middle East and Europe. Decorated Non-Commissioned Officer having earned commendations and good conduct awards for
exemplary service. Currently seeking jobs in customer service,insurance,law enforcement, information technology (IT),security, aviation,cargo,logistics and sports.
Overview
77
77
years of professional experience
Work History
Sports Director/Sports Coach ( Baseball/Softball)
Desoto Elites Baseball Organization/ Desoto High
DeSoto, TX
04.2014 - Current
Reported on Gamechanger App and Perfect Game athletic events and programs to provide interesting sports stories.
Presented team ideas and determined creative workouts for player fundamental development
Developed schedules for practice, scrimmages, season games, tournaments and team events
Conducted meetings with staff to discuss production progress.
Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.
Identified and approved equipment and elements required for player development
Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
Participated in meetings with city leaders to keep organization training facilities up to par.
Trained Athletes in exceptional skills and drills for game play.
School Paraprofessional
DeSoto Independent School District
DeSoto, TX
08.2016 - 08.2022
Prepared instruction materials, constructed bulletin boards and set up work areas.
Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Reported on student progress, behavior and social skills to parents.
Relieved classroom teacher during breaks and maintained order and structure in classroom.
Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
Managed workflows of classroom volunteers and trained on school procedures.
School Security Officer
Desoto ISD
DeSoto, TX
08.2016 - 08.2022
Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
Participated in ongoing training and professional development programs to maintain updated knowledge of security procedures and technologies.
Notified police, fire department and emergency services of on-campus incidents.
Utilized radio and telephone communications equipment to contact other on-campus personnel and external authorities.
Documented safety and security incidents using preset guidelines and methods.
Supervised other campus security personnel and provided procedural and situational guidance.
Enforced ongoing and special event parking regulations and issued parking tickets to violators.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Responded quickly to incidents and assessed active situations for security concerns.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Responded quickly to emergency situations to assess and deflect issues.
Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Updated shift logs and produced daily reports to document security activities and specific incidents.
Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.
Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Supported criminal investigations by collaborating fully with local law enforcement representatives.
Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
Rendered aid to injured and ill individuals and alerted paramedics for advanced support.
Activated security alarm system to alert emergency responders of dangerous or life threatening incidents.
Aviation Ordnanceman
United States Navy
Hampton Roads, Virginia
09.2005 - 09.2013
Worked closely with crew members in intense, quickly changing and dangerous environments.
Prepared, reviewed, maintained and inspected compliance with directives and reports.
Maintained operations for aviation ordnance shops, armories, and storage facilities.
Serviced aircraft guns and rockets and assembled and tested air-launched guided missiles.
Received, inspected, packaged, stored, handled and processed weapon shipments.
Installed and loaded aerial mines to rockets with precision and exceptional care.
Inspected, assembled and tested aviation ammunition.
Monitored employee safety and coached workers on safety standards and procedures to prevent injuries.
Examined and checked over finished parts to assess compliance to specifications.
Handled components with care and correctly set up devices for controlled explosions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers.
Recommended products to customers, thoroughly explaining details.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Cultivated customer loyalty, promoted repeat business and improved sales.
Consulted with outside parties to resolve discrepancies and create expert solutions.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Responded proactively and positively to rapid change.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
Trained new personnel regarding company operations, policies and services.
Investigated and resolved accounting, service and delivery concerns.
Implemented and developed customer service training processes.
Trained and mentored over 300 new personnel hired to fulfill various roles.
Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in 100% success rate.
Created curricula, instructions, documents and written tests for various types of training courses.
Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
Decreased training time by designing effective new training programs.
Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.
Armorer
United States Navy
Hampton Roads, Virginia
09.2005 - 09.2013
Conducted firing range operations and charted courses of fire, strategically avoiding enemy encroachment and protecting service members where possible.
Created inspection reports for weapons inspections, reporting to unit weapon custodian with assigned suspense dates to correct discrepancies.
Built and maintained operational instructions to provide guidance, supporting well-executed field and tactical operations.
Accounted for weapons, munitions and associated equipment, creating inventories and replenishing.
Managed physical security of weapons, munitions and keys, coordinating organization and inventory tracking to maintain consistency.
Worked with diverse types of weather and ground conditions.
Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Demonstrated to customers proper methods for operating equipment after it had been installed.
Managed maintenance activities, supervised staff and inspected equipment.
Checked, repaired and repacked survival equipment to meet specifications.
Subject Class Teacher and Sports Director at ST. PETER’S COLLEGE NGURU MBAISESubject Class Teacher and Sports Director at ST. PETER’S COLLEGE NGURU MBAISE