Summary

Overview

Work History

Education

Skills

Accomplishments

Languages

Timeline

TERENCE R. TAYLOR

Glenn Heights,TX

Summary

Hardworking qualified, trained, and experienced veteran military professional. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent communication and interpersonal skills,
including international postings in the Middle East and Europe. Decorated Non-Commissioned Officer having earned commendations and good conduct awards for
exemplary service. Currently seeking jobs in customer service,insurance,law enforcement, information technology (IT),security, aviation,cargo,logistics and sports.

Overview

years of professional experience

Work History

Sports Director/Sports Coach ( Baseball/Softball)

Desoto Elites Baseball Organization/ Desoto High

04.2014 - Current

Reported on Gamechanger App and Perfect Game athletic events and programs to provide interesting sports stories.
Presented team ideas and determined creative workouts for player fundamental development
Developed schedules for practice, scrimmages, season games, tournaments and team events
Conducted meetings with staff to discuss production progress.
Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.
Identified and approved equipment and elements required for player development
Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
Participated in meetings with city leaders to keep organization training facilities up to par.
Trained Athletes in exceptional skills and drills for game play.

School Paraprofessional

DeSoto Independent School District

08.2016 - 08.2022

Prepared instruction materials, constructed bulletin boards and set up work areas.
Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Reported on student progress, behavior and social skills to parents.
Relieved classroom teacher during breaks and maintained order and structure in classroom.
Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
Managed workflows of classroom volunteers and trained on school procedures.

School Security Officer

Desoto ISD

08.2016 - 08.2022

Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
Participated in ongoing training and professional development programs to maintain updated knowledge of security procedures and technologies.
Notified police, fire department and emergency services of on-campus incidents.
Utilized radio and telephone communications equipment to contact other on-campus personnel and external authorities.
Documented safety and security incidents using preset guidelines and methods.
Supervised other campus security personnel and provided procedural and situational guidance.
Enforced ongoing and special event parking regulations and issued parking tickets to violators.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Responded quickly to incidents and assessed active situations for security concerns.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Responded quickly to emergency situations to assess and deflect issues.
Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Updated shift logs and produced daily reports to document security activities and specific incidents.
Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.
Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Supported criminal investigations by collaborating fully with local law enforcement representatives.
Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
Rendered aid to injured and ill individuals and alerted paramedics for advanced support.
Activated security alarm system to alert emergency responders of dangerous or life threatening incidents.

Aviation Ordnanceman

United States Navy

09.2005 - 09.2013

Worked closely with crew members in intense, quickly changing and dangerous environments.
Prepared, reviewed, maintained and inspected compliance with directives and reports.
Maintained operations for aviation ordnance shops, armories, and storage facilities.
Serviced aircraft guns and rockets and assembled and tested air-launched guided missiles.
Received, inspected, packaged, stored, handled and processed weapon shipments.
Installed and loaded aerial mines to rockets with precision and exceptional care.
Inspected, assembled and tested aviation ammunition.
Monitored employee safety and coached workers on safety standards and procedures to prevent injuries.
Examined and checked over finished parts to assess compliance to specifications.
Handled components with care and correctly set up devices for controlled explosions.

Cargo Handler

United States Navy

09.2005 - 09.2013

Inspected chemicals, weaponry and other hazardous cargo documentation.
Directed ground crews in loading and unloading of aircraft cargo or baggage.
Planned loads according to cargo specifics and overall policies and regulations.
Safeguarded material transfers and storage of various mission-capable parts and sensitive, highly visible cargo.
Completed safe and timely specialty handling services such as inspections and special cargo management.
Handled cargo management and safety processes and managed palletizing and special cargo procedures.
Maintained high success rate in correct and safe handling of explosives and other special cargo.
Maintained high success rate in correct and safe handling of explosives.
Met aircraft configurations by security cargo and mail on pallets and in place.
Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
Created documents of load plans, cargo cleanliness inspections and transportation processes.
Negotiated and arranged transport of goods with shipping or freight companies.
Entered shipping information into computer system and estimated freight and postal rates.
Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
Led warehouse improvement initiatives to advance operational efficiencies.
Assembled containers and crates used to transport large items such as vehicles or machines.
Operated equipment while observing standard safety procedures.
Assembled orders and packed items for shipment, conveying orders to shipping personnel.
Arranged items at destination according to customer requests and instructions.
Streamlined material delivery processes which increased efficiency and reduced downtime.
Drove vehicles to deliver products and picked-up rejected or defective materials for return.
Managed warehouse operations and verified proper shipment procedures.
Verified documentation and condition of freight to assure quality standards were achieved.
Operated moving truck safely to deliver items to destination without nicks or scratches.
Surrounded items in cling film, padded blankets and tape to protect from damage.
Strapped items down over protective padding to secure throughout transportation.
Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Shipped material and performed boxing, packing, labeling and preparation of related documents.
Verified quantity and description of materials received by checking merchandise against packing list.

Customer Service Representative Spawar/FRC Oceana

United States Navy

09.2005 - 09.2013

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers.
Recommended products to customers, thoroughly explaining details.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Cultivated customer loyalty, promoted repeat business and improved sales.
Consulted with outside parties to resolve discrepancies and create expert solutions.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Responded proactively and positively to rapid change.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
Trained new personnel regarding company operations, policies and services.
Investigated and resolved accounting, service and delivery concerns.
Implemented and developed customer service training processes.

Crane Operator

United States Navy

09.2005 - 09.2013

Performed daily safety checks to achieve safe operating condition of equipment.
Inspected, cleaned and performed operator level maintenance on equipment in accordance with standards.
Positioned cranes in response to hand signals and observed load hookup to determine safe load capacities.
Increased performance by safely and efficiently operating heavy machinery and equipment.
Performed preventive maintenance such as reading and cleaning pressure gauges to obtain proper gas or tar flow.
Followed top piling techniques when working with various types of piles to complete projects safely and on-time.
Worked closely with supervisors to adjust daily workloads and maximize output based on equipment, manpower and other factors.

MHE Operator

United States Navy

09.2005 - 09.2013

Operated dock levelers to stage and organize incoming and outgoing products.
Verified articles received against corresponding paperwork, noting any discrepancies to promote inventory accuracy.
Utilized daily production sheets and work tickets to record number of units handled and moved.
Weighed materials and recorded weights to produce data on tags.
Read work orders and received oral instructions to determine work assignments and material or equipment needs.
Preserved material handling equipment by recharging, cleaning, oiling and refueling.
Maintained forklift by troubleshooting breakdowns, performing preventive maintenance and conducting routine pre and post inspections.
Moved levers and controls to operate lifting devices such as forklifts, lift beams and swivel-hooks.
Picked, packed and scanned orders using RF guns.
Used winches and hoisting devices to assist in materials loading and unloading.
Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
Assessed equipment for damage, wear, battery life and fluid levels.
Coordinated team member movements based on current needs, avoiding safety concerns or delays.
Drove equipment from one site to another to deliver tools and complete jobs.
Promoted operational efficiency by maximizing loads on each transfer.
Adjusted machinery and notified supervisors of malfunctions.
Prevented waste when transferring materials between transport containers and processing equipment.
Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
Generated production data to complete necessary paperwork by accurately measuring and weighing materials.

Military Training Instructor

United States Navy

09.2005 - 09.2013

Trained and mentored over 300 new personnel hired to fulfill various roles.
Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in 100% success rate.
Created curricula, instructions, documents and written tests for various types of training courses.
Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
Decreased training time by designing effective new training programs.
Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.

Armorer

United States Navy

09.2005 - 09.2013

Conducted firing range operations and charted courses of fire, strategically avoiding enemy encroachment and protecting service members where possible.
Created inspection reports for weapons inspections, reporting to unit weapon custodian with assigned suspense dates to correct discrepancies.
Built and maintained operational instructions to provide guidance, supporting well-executed field and tactical operations.
Accounted for weapons, munitions and associated equipment, creating inventories and replenishing.
Managed physical security of weapons, munitions and keys, coordinating organization and inventory tracking to maintain consistency.
Worked with diverse types of weather and ground conditions.
Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Demonstrated to customers proper methods for operating equipment after it had been installed.
Managed maintenance activities, supervised staff and inspected equipment.
Checked, repaired and repacked survival equipment to meet specifications.

Education

No Degree - Cyber Security / Pen Tester

Vet Tec Dallas

Richardson, TX

03.2023

High School Diploma -

Desoto High School& Isteam3d

Desoto, TX

05.2005

Skills

Individual Trainings
Critical Thinking
Safety Techniques
Complex Problem-Solving
Special Events
Time Management
Team Sports
Program Operations
Physical Conditioning
Dietary Restrictions
Reading Comprehension
Administering Social Media Accounts
Staff Meetings
Sports Injuries
Recreational Sports
Administrative Support
Production Processes
Film and Recording Review
Task Delegation
New Program Development
Technical Supervision
Plan Schedule
Manage Personnel
Quality Standards
Audience Engagement
Marketing Activities Management
Post-Secondary Education
Conflict Resolution Techniques
Classroom Management
Teacher Assistance
Crisis Management
Technology-Based Strategies
Group and Individual Instruction
Behavior Improvements
Verbal and Written Communication
Safety Understanding
Afterschool Programs
Calm and Patient Demeanor
Computer Skills
Medical Emergency Support
Active Shooter Response
Personnel Notification
Conflict Resolution
Interior Patrol
Campus Patrol
Battery Jumping
Bag Inspections
Building Inspections
Disturbance Investigation
Emergency Evacuation Procedures
Local and State Laws
School Physicals
Student Escort
Asset Securing
Foot and Vehicle Patrol
Event Security
Daily Reports
Building Patrols
Group Assistance
Security and Lock Procedures
Activity Development

Metal Detectors
Basic First Aid
Safety and Security
Report Preparation
Account Management
Customer Relations
Report Creation
Business Development Understanding
Microsoft PowerPoint
Order Fulfillment
Microsoft Word
Active Listening
Multi-Line Phone Talent
Materials Transport
Data Evaluation
Typing Proficiency
Shipping Procedures Understanding
Machine Maintenance
Production Lines
Inventory Records
Computer Tracking
Dock Operations
Order Shipping
Merchandise Labeling
Maintenance Tasks
OSHA Standards
Equipment Maintenance
Customer Service Optimization
Customer Communication
Call Center Operations
Problem-Solving Skills
Inbound Phone Call Management
Customer Support
Quality Assurance Controls
Answering Questions
Records Preparation
Investigations and Resolutions
Call Documentation Skills
Microsoft Office
Database Research
Quality Assurance Optimization
Resolving Issues
Technical Troubleshooting
Helpdesk Services
Hardware and Software Configuration
Peripheral Repair
Wireless Networking
Component Replacements
Mobile Device Deployment
Technical Support
Network Maintenance
Printers and Peripherals
AV Equipment Management
Organizational Skills
Inventory Control Systems
User Training
Updating Software
Application Installation
Troubleshooting and Diagnostics
Computer System Diagnostics Software

Accomplishments

Texas Adjusters License (Current)

Two United States Navy Good Conduct Medals

2012 Humanitarian of The Year Award

Texas Class CM Drivers License (Current)

Languages

English

Native or Bilingual

Spanish

Limited Working

French

Limited Working

Arabic

United States Navy

09.2005 - 09.2013

No Degree - Cyber Security / Pen Tester

Vet Tec Dallas

High School Diploma -

Desoto High School& Isteam3d

TERENCE R. TAYLOR

Summary

Overview

Work History

Sports Director/Sports Coach ( Baseball/Softball)

School Paraprofessional

School Security Officer

Aviation Ordnanceman

Cargo Handler

Customer Service Representative Spawar/FRC Oceana

Crane Operator

MHE Operator

Military Training Instructor

Armorer

Education

No Degree - Cyber Security / Pen Tester

High School Diploma -

Skills

Accomplishments

Languages

Timeline

School Paraprofessional

School Security Officer

Sports Director/Sports Coach ( Baseball/Softball)

Aviation Ordnanceman

Cargo Handler

Customer Service Representative Spawar/FRC Oceana

Crane Operator

MHE Operator

Military Training Instructor

Armorer

No Degree - Cyber Security / Pen Tester

High School Diploma -

Similar Profiles

LaLangie HoskinsLaLangie Hoskins

Tamarick AbercrombieTamarick Abercrombie

Sade MitchellSade Mitchell